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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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The tea wasn't what I expected. I am familiar with that tea from years ago. It wasn't as good as the original.
We've ordered from the English Tea Store before and have always been pleased by the quality and service provided.
I like the peach organic tea. Nice flavor, packaged well
Lots of variety on this website, which is very user-friendly. Appreciate the status emails regarding order and delivery, which was super prompt.
I'm a recent ETS fan, and will be a customer for life! Many brands and products available, site is very user-friendly, and delivery was even sooner than expected.
Thanks for a speedy and easy to use interface for ordering teas!
These are really great teas. I'm glad there are organic teas!
It was great! Everything went smoothly. I would use them again for my next purchase.
Ordered the Cadbury chocolate not available in my area. Product came in good condition and properly packed. Thank you.
Dear Susan, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Easy, quick, economical. Have been customers for many years. Will continue to be
Ordered various green teas and matcha from your store for a friend who's just "discovered" the beverage. Rave reviews!
Superbly packed, so that no damage was done in shipping. Received in a timely manner. Website very easy to maneuver and find exactly what I wanted at a great price!
Easy to place my order and enjoying the Raspberry Curd. Highly recommend it!
It was a little smaller than I expected, but overall I was very pleased.
No place for instructions. My last order leaked everywhere, so I wanted to ask them to please make sure they were all bubble wrapped. They literally just threw them in a box last time, and all were busted and leaking. This delivery was bubble wrapped and intact. Thank you. I realize sometimes there are problem employees, and last time was obviously someone who didn't care to do their job right.
Package arrived branston pickle every where. Lids not secure and thus spills and unedible contents
Dear Alexandra, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I love this company! Great teas and food, plus quick delivery.
I have discovered a love of tea after discovering this site and ordering products. There are so many teas and delicious other offerings. My husband now needs Sarson's on nearly everything!
Great site to buy high quality tea not available in stores.
Great selection and service for high quality tea, particularly white tea which is very hard to find.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alicia, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!