On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
. Hope to get more in the future. Great product; better than the raisin biscuits we used to get!
Online shopping at The English Tea Store is a pleasant experience. The website is very easy to use and offers a wide selection of quality products to choose from, and they take great care with their shipping and handling of delicate items. Highly recommend! Thank you!
Well done website, easy to browse products, easy checkout. Thank you
The experience was fine. The shipping was longer than desired but the service was good.
No tangible response from English Tea Store. A very negative experience.
There are so many teas to choose from. The app is easy to scroll through you can't miss finding the right tea.
Excellent. The emails made tracking the delivery a breeze. The package arrived on time.
Everything is very good the teas in the selection r wonderful n box is nicely made
Product was delivered quickly and safely secured by outstanding packaging. My marmalade is as delicious as I remember it, I just love it. I will very happily order again, as the pricing was also outstanding. Thank you so much!
Ordering was easy, Scottish Breakfast was a very good blend; the English Breakfast was more powdery than I expected and I would not order that again.
Dear John, Thank you for your great review! We appreciate you taking the time to share your experience with us. We’d like to invite you to save 15% OFF our Featured Teas here-( https://www.englishteastore.com/teas-of-the-month.html).
Always great and fast service I've been a customer for a while and never an issue
Always great experience when purchasing, my favorite tea store and the best tea's selection although for me my Earl grey cream loose tea and the Earl Gray decaffeinated bags by bulk are the greatest. Thank you for your service and great quality.
Outstanding service. Clear updates and transaction documentation. Great follow up. Fantastic, Beautiful product (Blue Betty Teapot). What more could one ask for?
They were for a holiday gift. They were all enjoyed made a nice gift with a few other items in a basket.
Decaf Irish Breakfast, Delicious tea. Same for the Decaf English Breakfast tea. These are my favorite loose teas!
No I don't want to do that and you can't make me. 🖖
I still have not received my order, but keep getting messages to give a review. I just want my item!
Excellent selection of teas and UK products. The house brand Holiday blend is my current favorite black tea blend; a mix of spices with citrus undertones -- excellent morning tea.
Very explanatory and easy to find what I was looking for. Pictures only showed larger loose tea items, but was great for the fine loose tea I have.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Tea Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.