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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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It took me a while to find a good coupon.
With a coupon this tea was more reasonable than what i found on Amazon of equal quality.
I was happy with my purchases. The Lucozade I received was a little over a month expired though.
Return customer for a reason! Received prompt and competent help with anout-of-stock order, delivery was fast and everything arrived in perfect condition.
The ordering process was very simple and easy. The delivery was quick. The product, which came in glass jars, was very carefully wrapped.
Always very easy to place an order with ETS: wide range of products, attractive pricing options, and fast, accurate service.
ETS offers excellent customer service, very favorable pricing, and the best array of tea offerings anywhere!
This is a good relish with burgers and it was shipped with care.
They have my favorite teas and chocolates! My wife is a fan of UK chocolate, even though her favorite was not in stock, they had the tea and other chocolates to enjoy!
Items not in stock, could not change my password after 4 tries I stopped bothering
Fast and easy process, items arrived carefully packed.
Great website, detailed description of teas, a good variety and generous loose tea samplers. I will come back to this store!
It is easy to navigate the website and there are multiple ways to pay.
The website was simple streamlined and easy to order from. The tea was shipped within a day or two of my order, and arrived 5 days later.
The pot arrived with the top handle broken. One of the pieces was not in the packaging. I doubt if it left the factory intact. Poor shipping QC.
Happy with most of the products. Wished customers are informed of short dated items on website prior to purchasing.
Very easy to shop. Made for a really great birthday goody bag.
I've loved every song experience with ETS! They ship fast and everything gets here like it should!
Thank you very much for the variety and quick delivery
Easy to navigate on the cite and absolutely loved the selection of products.
Payment was confusing. I want to pay with AMerican Express card not PayPal.
I hope that I won't be charged twice.
I've had these teas before at a getaway vacation. My husband and I really enjoyed them.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sharon, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!