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The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
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A great site. Easy to navigate. Quick and careful shipping.
I am glad I cam along upon this site and have received the entire order and am enjoying all of it. I have already recommended it to 2 friends.
Prompt shipping. Interesting selection. Will have to tide me over til I get over to the UK to shop for myself!
Thanks for your service, I loved the jam I ordered
Found lots of nice items at reasonable prices that were hard to get ahold of elsewhere.
I can find very specific teas - type of tea, loose leaf or bagged, individually wrapped packets if needed, and I can also find all kinds of tea related gifts for people!
Great selection, easy to shop and to purchase. Always have my favorite tea in stock.
Loved my shopping experience! It was easy and convenient.
Great service, very quick and always keeps me informed
My gift recipient loved the gift, although I did not actually see it myself. The teapot color was out of stock and I was able to choose the replacement color.
I found the Cadbury I was looking for!
And I found the website easy to use.
Thank you very much :)
Easy website to use. Love their choice of products!
The website has improved since I originally bought my teapot a year and a half ago! I like the items available. Shipments are well packed and everything is in good order when I receive it.
Easy to use web site. I like Barry's tea product line
Easy toI never thought I would like decaf tea. I bought Barry's decaf and found out how wrong I was. It is delicious!
I really happy how fast received my order.The product really good.
Kept tea I didn't order. It was the right kind but apparently hit wrong button. Be careful to double-check your order! Otherwise you'll be stuck with it unless you want to pay return shipping and a restock fee
Thanks so much. Will order again. I have English friends and they love these.
I thought the price was affordable and fast shipping!
Answer: Definitely legit! I have purchased tea, English treats, teapots and teacups, and been very satisfied with all my purchases.
Answer: I bought the ETS brand and was surprised it had a black pepper taste, not sweet and spicy like every other chai I've ever had. I reported this to customer service and got NO REPLY. Very disappointed in their product and customer support.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.

