On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Easy ordering and quick delivery— no issues or problems with this process
Good site for tea supplies. Would shop there again. Nice way to shop for tea items and navigation.
Very good! Pleased with timing, quality and flavours. I love the porcelain iceberg sugar and creamer.
Very good product, prices and delivery. Will definitely order from them again in the future.
Professional. All services offered provided. Exact product offered was delivered as promised with status notifications.
I'm so happy with my new yellow teapot along with a sugar and creamer pots. The cost was ridiculously low and the quality was excellent. I've already made my first pot of Paris early grey tea and it seemed to taste better in this teapot. The packaging was well done with plenty of padding so everything arrived safe and sound.
English Tea Store is consistently reliable. Great service & selection. I learn by browsing their website.
English Tea Store not only was the sole U.S. provider for the item I bought, but they were fast and expert at packaging. Bravo!
Did not get 15% discount? I was looking for less strong afternoon teas. The Irish Afternoon Tea was too strong for me. Buckingham Palace is just right.
I've been on the search for some of my favorite candies from childhood that had been obtained overseas. It wasn't until I found this website in which I was able to purchase chocolates, biscuits, and even tea! They arrived quickly with low cost in shipping and arrived with minimal melting.
Selection was easy to find and delivery was faster than expected. Would definitely recommend them to others.
Fast delivery as promised. Product selection excellent prices excellent
My order was very poorly packed. It was really very poorly packed. As a result three jars of marmalade were broken. What a mess! They are issuing me a refund.
Dear Edward, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Had to go through too many verifications
I haven't tried everything I ordered yet, but what I've tried is amazing. Those treacle toffees are my newest addiction!
Good ……………………………………………….
Enjoyed……………………………………………….
Easy checkout after creating an account that was also painless to create.
This is my second tea for one set purchase. I love both of them.
Love everything in this store. Beautiful tea sets. Only bad thing is I am having trouble deciding between so many things. By the time I figured it out... It's sold out! But I'll be back!
I like the size of the bags. The fact that they aren't wrapped. The flavor of the tea. The color of the tea.
A little hard to find where to submit coupon
Nice. Love the tea. Great service I love green tea and they carry my favorite
I will shop here again. I can't rate the products because I haven't tried them all yet. However, the items were well wrapped and in a very sturdy box. I am looking forward to shopping here again.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jane, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!