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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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There were so many options to choose from! I had a great time looking through the website. I was quite horrified, however, by the cost of shipping overnight so we opted for the two-day priority and everything (the clotted cream) was just fine with the ice pack and the insulated liner. They really do need to do better with the ice pack though. It was so very tiny compared to the size of the liner. Also, they need to provide better guidance on what size liner to purchase.
THis has been our go-to online shop for quality loose teas for several years, service and the teas are both great.
Great source of good teas! I appreciate all the decent sized samples that let you really try a tea.
Great source of good teas! I appreciate all the decent sized samples that let you really try a tea.
Great products,easy order and quick delivery to the USA. Thank you
Nice assortment and prompt delivery. Delivery to United States.
All well packaged good quality products, reasonable prices great selection
Always a pleasure to order and work with these people. Even when I forget to send it to the correct address (we're snow birds)!
If product arrives in excellent condition rate as good., it was good
The site said free shipping for orders over $65. I entered my zip code. I selected the free shipping option and then I was charged for shipping anyway. I find this deceptive.
Everything was great, except the coupon code they gave me came up as invalid. That was disappointing, but otherwise quick and easy.
Could not get from my usual source. Good price and relatively quick delivery.
For a brunch buffet these small jars are perfect. They drew nice comments from my guests.
Irish Breakfast Tea tasted like Irish Breakfast Tea. Egg Nog Tea smelled great but had no real taste to it.
I tried this company after disappointing experience with another…. The product was fresh, intact, & more than acceptable. A bit pricey but "you get what you pay for…."
After trying my selections i will purchasing more in the future
My experience was good, very professional. I had a concern about a shipping delay, but that was resolved with a quick email. Overall, a lovely experience - thank you so much!
I ordered several boxes of teas. The delivery box was smashed & several boxes damaged. Sam at English Tea Store sent a replacement right out. Thanks, Sam!
I'm able to obtain PG Tips & Yorkshire brands; and double bergamot teas easily from the English Tea Store.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lydia, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!