Emmiol

Emmiol failed on time delivery, than informed me they are out of stock. I have cancelled order but have never received my money back! They send me something after the order was canceled (I didn't approved any shipment) and now they expect me to return it to China on my cost as a condition of refund. Customer Service is a ChatBot that keep answering the same text like idiot, without understanding the matter. They offer discount for the item you didn't order! Emmiol try to do everything just to not give you your money back! In this way they ask you to pay for their failures! 100% scam! Avoid!

BEWARE! DO NOT BUY from Emmiol! The products are poor quality and defective, and the customer service is even worse!
I paid $45 for a pair of jeans, plus $23 shipping cost, as a gift for my son. We received a DEFECTIVE pair of jeans because there was no buttonhole cut and sewn into the jeans. I contacted customer service, sent them a photo of the defective jeans, and they refused to admit it was defective, therefore insisting I would be responsible for the return shipping costs, and only offered to provide 15% refund of the product cost only, which amounts to $6.75. Pathetic! Save yourself from the disappointment and frustration!

I wish I could give zero stars, but unfortunately, I'm forced to settle for one. My experience with Emmiol has been an absolute nightmare from start to finish.

First off, the product I received was NOTHING like the picture on their website. The quality was shockingly poor – far below even the most basic standards. It felt like cheap fabric and looked like something you'd find at a dollar store. I was beyond disappointed.

I immediately requested a return label, but it's been weeks and I've still heard nothing. To make matters worse, the original shipment came from 735 S. Figueroa Street in Los Angeles, CA – but now, they want me to return the item to a different address in China. Oh, and the best part? The return shipping cost to China is $79.95! That's more than the cost of the items themselves. Ridiculous.

This whole situation reeks of an unfair, dishonest business practice. They place the entire burden of return shipping on the buyer, and offer a pathetic 30% refund if you choose not to return the item. I wasn't having it, so I opened a dispute with my credit card company. After a lengthy back-and-forth, Emmiol "offered" a 50% refund – once the dispute was closed. I agreed, the dispute was closed, and now it's been a MONTH, and no refund has been issued. They claim it's been processed, but my credit card shows nothing. When I follow up, they just give me the runaround.

This company is a total scam. I would never, ever buy from them again. Stay far, far away if you value your money or your time.

This is an absolutely DISGUSTING company. This company is a total scam and you only care about my money.
I ordered from Emmiol 6 months ago and I received part of my order and two of my items never even arrived despite my PAYING for them. And as soon as I saw how fake the material of your clothes was, I requested a refund. (One of the shirts even had a hole in it). I sent you the SKU number, and pictures of the clothes, the reason why I wanted a refund per your request. BUT STILL NO REFUND WAS GIVEN. I have called the company multiple times over the months and I have emailed AT LEAST 50 TIMES FOR A REFUND and you say that I have to accept only a 15% refund of the items and that I have to pay the return shipping fee. To say the least, I am absolutely horrified by how appalling this company is. I 100% regret buying from Emmiol. I would like a 100% refund and to keep the clothes considering I have been dealing with this for 6 months.

I placed an order back in 11/2023, I've yet to receive it. I've made several attempts to contact them & very disappointed that no one responds. Do not order from them!

I ordered 4 items and only received two. One took 6 weeks to get and the link to shipping tracking send you to a site that is in another language. Kept getting emails that items were out of stock and to pick something else. I asked for a refund and now they won't respond! This has been going on for months. I tried disputing the charges with my bank but they sent them info on the two items they sent and since they can't tell what is in the packages the bank denied my claim. Do not shop on this site! I am reading many other reviews with the same problem. I should have looked at the reviews before I ordered.

Vêtements supers chers tout ça pour recevoir des articles qui ne ressemblent pas aux photos (qualité cheap, pas les bonnes couleurs, pas les bonnes tailles), et quand je contact le service client pour renvoyer les produits on me demande d'envoyer des photos et expliquer ce qui ne va pas etc, ce que je fais, tout ça pour me faire ghoster et ne plus jamais avoir de nouvelles. Résultats je me retrouve avec des vêtements immondes que je ne porterai jamais et je ne peux même pas me faire rembourser. À fuir!

My daughter saved her money for months to purchase a skirt only to find it was nothing like described.
When she requested to return for a refund she was told to pay an additional $10USD for them to send the correct skirt.

She did this trusting the company and emailed the transaction number only to be met with the same generic email asking her to make payment again.

Absolutely disgusting that the have taken advantage of a 12 year old child.

Their "larges" are literally small mediums and their mediums are just plain smalls. I'm usually a medium, but sometimes fit into smalls. I ordered all mediums to be safe and they're all too small on me. I even ordered a large in pants, (which was listed as 30" waist) And it was too small to button even though I'm a 29". I also got an email after placing my order that something I bought had a "small problem" on it. So I replied asking for a refund. Yeah… they just thanked me for my reply and I never got the refund ($53). I followed up 6 days later. Same EXACT response. Never got the jeans and lost over 50USD from those alone. ALSO I received about TEN SEPARATE "Out of Stock" emails after none of the items I ordered were marked to be out of stock. All and all, ~$300 WASTED. Never got ANY refunds for any of the out of stock items either. No point in trying to return. Learn from my mistakes

I want to alert you to a troubling experience with Emmoil. They took my money but never delivered the items. Despite numerous attempts to contact them, they remained unresponsive. Beware of this company's fraudulent practices.

I was scammed, the credit card dispute didn't even go through either. Emmiol said they tried to deliver but immediately sent the items back overseas, and the employee over the phone literally told me it's likely they'll get lost, like? You can't be serious. Never buy from this site, it's a joke.

Really disappointed. The item suppose to be size 14,. It's did even fit my 6 years old. Nothing like the picture. Do not even reply to there emails

I ordered 2 jeans from EMMIOL and i measured my size, they came in and they were SUPPEERRR small and did not match the photo on the website. I sent an email and they responded with that i had to take a picture of the Items, which i did. Ive been ghosted for over a week now... I NEED MY MONEY BACK IT WAS 80 EUROS! And im a broke student i need the money.

Ordered a gift for my daughter. It took more than a month to arrive. I emailed the company around week 3, no response. Emailed them again around wek 4, no response. Finally package arrived around week 5. Feel like I would have just been out of luck if package never arrived. Quality of clothing is just average. Definitely not worth waiting a month for or stressing if you're actually going to ever receive it or just be ripped off.

My order number was AI**************I
I've had to email them SEVERAL times about giving me the return address but there almost delaying giving me bogus responses beggging me to keep the order which is stupid I've I stated the reason why I want to return give the address, get me the refund and move on. I'm waiting for a reply and if I don't the address gonna go mad

Late shipping, bad quality, they are from China, worst customer service EVER! This Emmoil seller is by far the worst online seller I've ever met in 20 years. My godchild sent me this site because he wanted clothes for X'mas. I ordered 5 pieces, they had to ship separately the clothes did not make it for X'mas gift I had to spend more money on his gift. Their quality is so bad their clothes are way overpriced. ALL of their clothes and pants are way smaller and shorter than their size charts on website. One sweatshirt had a big hole on cuff because it's not sewed right. I asked for return and refund, they offered 10% refund without having me to ship back the items, I refused, they increased to 30% and I still refused. We won't even wear them for the bad quality and small sizes we just wanted to return them. They said we had to pay for shipping if want to ship these clothing back to their China office even if I sent several emails telling them it's their clothes which did not meet quality control standard they should pay for the return cost. After several back and forth emails they just ignored my complaint email! I emailed them again saying I'd start spreading bad reviews to other shoppers to let them know how bad of quality and customer service your shop is all about, they replied. But they still only offered 30% refund. At that point I only wanted to give up dealing with this China shop and knew I had to take time letting all of you know how bad this seller is. Now I also have to just donate these cheap bad quality clothings to a charity. This is the worst experience in my life, seriously. People, they do not accept any return, even if it's their fault. Plus, they are in China, they know you have no other ways of dealing with them and getting all of your money back. They SUCK!

Absolutely appalled by Emmiols return policy.
Tried returning two items with a combined value of £50, due to them being faulty, large jeans measuring 30 waist and 28 leg and a poorly stitched Mens oversized hoody that arrived with diamanté encrusted star hoody toggles and was clearly a ladies top. Not overlooked stitching and poor quality.

Offered me a 15% refund to keep the faulty items that are only fit for the bin.

Then said I have to return both to an address in China at my expense.

AVOID THIS COMPANY

Be warned that before you purchase any items, returns are near impossible. I bought something in the wrong size and never received a refund after shipping the parcel back to China (and international shipping is quite expensive). Not shopping here anymore.

Item was received and sizing was not what was advertised. I emailed to send them back and they ask that you keep the item to give to a friend and they will give you a 15% refund! I asked to return them but you have to pay the shipping costs to China. It all feels like a scam so it;s hard to know if I return them you'll actually get your money back. They also ask you to state that the goods have no more value then $10. DON'T USE THIS COMPANY!

If you want to get cheap quality clothes shop Romwe or AliExpress or Shein, Emmiol's customer service is horrendous. I got immediate buyers remorse after purchasing so I emailed them IMMEDIATELY asking for it to be cancelled and they BEGGED me not to cancel my order and was like "We are on promotion now and the price will rise up to the normal level. It would be a great pity to miss this discount. Could you please consider keeping your order again?"

I'm not one to leave negative reviews for companies but that put a NASTY taste in my mouth. Don't BEG for my money. Weirdos.