I ordered a sequin dress before xmas 2016 tried it and decided it was to long so returned it. Fast forward to 4 weeks after i sent out the return still hadn't heard from them. So i call them. They have no answers except that the warehouse has received my item and to give it another week. Couple days later i get an email saying they have recieved my item... couple days later i get an email saying they issued a refund for my dress. I paid 91 dollars for the dress minus 7 dollar return shipping which brings us to 84 dollars. Okay ill take that it was my bad i should have paid attention to the length. As if thats not good enough they then take a 7 dollar return free. Wow. Really? 14 $#*!ing dollars and about a month to return something.
Bringing my refund from 91 dollars to 76 dollars.
Never buy directly from this website. They really put the screws to you.

I read other reviews... each person has their own experience. I ordered from this site and had to return something. My return was smooth. I mailed it back and received and email that they would be crediting my card. I ordered enough where i received 5 spend $50 get half off cards. The cards didnt work however when i called they took the #s off the cards over the phone and gave me the credit. One criticism is the cost... wish it were affordable to all. Plus size women deserve style that is not frumpy. As a pastors wife there is often a need to go to dressy events. I love Eloquii... ordering a few dresses today.

I am extremely reluctant to write this review as I applaud any fashion company which caters to plus size women, and offers clothes that aren't just shapeless tunics or skin tight club wear. However, I'm very disappointed with the pricing of these clothes. Their quality is adequate, but not exceptional, and the patterns are only rarely unique to what other new and upcoming plus size fashion lines are offering at a substantially lower price. I strongly suggest to the company that they lower the price of the clothing to match the quality.

Just like the previous reviews stated, I will never shop here again due to the ridiculous return policy. I ordered a dress for my mom. The dress didn't fit. Returned the dress thinking I would just be charged the 7.50 for the shipping cost. (Which is still ridiculous) Once my card was refunded... I found I was charged an additional 6.99 for a return fee?!? Customer service is unapologetic. $14.49 for a return?! Unheard of. NEVER AGAIN!

If I could give it zero stars I would. I placed an order for a graduation dress around the 15th of May, so a month ago. I paid for shipping that made my shipping time 5-7 business days. Never received confirmation. So I called. Twice. Asked them to overnight it to me because my grad day was quickly approaching. I was assured I'd receive a shipping notification by the end of the day. Never happened. I eventually called to cancel. I was assured that it was canceled and that I would get a full refund on my card in 5-7 business days. Never got it. Received a call from a supervisor almost two weeks after I initially called explaining that they weren't going to be able to fulfill my order in the time I requested it and asked if I wanted a refund... I explained I already called go cancel it. I was assured that it will be canceled and I needed to wait another 3-5 business days to receive my refund. Well today is the 6th business day. Behold, no refund in my bank account. I don't know what in the heck they have going on in their system, but I hope no one has to go to this much effort to get the product they paid for, or even their refund. I will NEVER shop at elloquii again despite the fact that they have extremely cute clothes. I am sad as a plus sized woman I will have one less out of the very few places to shop but this is 110% unsatisfactory.

I mailed my return a week before the 30 day deadline. I mailed this order the same time as I mailed an Old Navy return. Old Navy never has problems with receiving my returns and crediting my account. Old Navy has never needed tracking to monitor their provided return labels. They process the credit within a week of my shipped return. Eloquii has done none of these things. They lose the return and then it's my fault. They need tracking on their provided return labels and still lose the return. I will never order from Eloquii or recommend Eloquii to anyone ever again.

I received an item for Christmas, contacted them within the 30 days, they're person didn't get back to me, contacted them a 2nd time they said they'd send me a FedEx label. Didn't hear from them so I contacted them a 3rd time and they told me the label would come from FedEx, found it, walked across the street to mail it with FedEx. Then received an email saying because they did not receive it back within 30 days I could either pay $6.99 to have an item (3x) that was too small either shipped back to me, no I could not exchange it for something else that would fit or they would keep the article of clothing and my money.?! So basically what your saying is either your stealing my money or I can pay $6.99 to get your clothes that don't fit me back?! Sorry she says, yes. I'm like do you realize how disgusting that is of a return policy? I've been in retail for 20 years! If I had run my companies like this I would have been out of business! I will never recommend or buy their clothes. Obviously they had documentation within the time frame that I was returning the item. Isn't that proof enough? So because their people dragged their feet on me when I was trying to return a gift I get screwed. Absolutely disgusted with there policy.

I purchased items and was not happy with all of them so I sent some of the items back with the pre-paid tracking label provided. 2 months later I still had not received my credit so when I called they told me that they had not received the package. I informed them that I always keep my receipts and verify tracking and that it was received over 6 weeks ago. Well me not knowing I was dealing with a company who doesn't know how to process returns well I threw my receipt away after it was confirmed received. So I know it was received but because it is sitting in the warehouse somewhere I cant do anything about it. After they gave me the run around for a month telling me they would look into it and then not calling me back, resulting in me calling them 4 times I was fed BS. The last time I was told to call USPS and give them the return address and they will be able to pull up my transaction and give me the tracking number. Well I did that today and that was false. So Eloquii just wanted to pass the buck and still leave me without my clothes or refund.

I was so excited to see a site that carried such nice fashions for bigger girls. I wish I had looked up the reviews of this one. I purchased a four items, two I needed to return. I called first and was told that I could return them but only for in store credit. The items I returned happened to be on clearance and they refused to give me any credit for the merchandise. Not only that? They wanted an additional $6.99 to RETURN the $45 dollars worth of unwanted merchandise. Despite my best requests (like being a first time buyer), they refused to return it to me for free. I REALLY regret my decision to purchase from them. BUYER BEWARE!

UPDATE: I was recently contacted by personnel at the Eloquii who reviewed this review. They made contact with me and remedied the situation immediately by giving me a credit for merchandise I lost and made good on the matter. I don't know if they corrected their return policy but they did make good with my complaint. Just remember clearance are final sales with no returns. I will happily order from them again!

In January 2016, I ordered some items for a trip that I was taking to Mexico. I've never purchased from ELOQUII, but gave it a shot. The pieces didn't fit well & I opted to return them. Turns out that these items were FINAL SALE. Perhaps I missed that notation on the site? I don't know. But I was unaware of this. I promptly returned the items & followed up with ELOQUII a few weeks later. After a couple of calls, I received an email indicating that my purchase could not be returned & I had to pay $6.99 shipping to get these items back. (It was free shipping when I purchased). I NEVER would've made a first time purchase from a company, knowing that I wouldn't be able to return them. I spoke with a manager who was professional, but lacked any sense of customer service. She said that I had no choice. I think that's pretty ridiculous considering that I returned the items with their tags, within a couple of days of receiving them. I WILL NEVER SHOP HERE AGAIN.

I wish i didn't waste my time & money on this company. I tried to return a dress that did not fit at all. Brand new, never worn, tags attached. NOPE. Their customer service sucks and their return policy sucks even more. The customer service rep was rude and said her manager will tell me no different then she would. She was right, the i don't give a sh*%t manager siad there is nothing i can do for you. I will NEVER order from them again. You shouldn't either. Unless you have $ to burn p.s. i posted a review on their site. OF COURSE they didn't post it.

As the other reviewers have stated Eloquii has a horrible and frustrating return policy. I had to leave the country for a medical emergency due to a family members sudden illness. I attempted to return the items I ordered but were delivered after I left because their sizing is way off (the pants were at least 6 inches longer than normal) and the clothing is cheaply made so alterations aren't worth the price. First I was told the return had been okayed although outside of the 30 day return window.
I sent the items back and then received an email saying the items couldn't be accepted because they were returned outside of the 30 day window. Now I have to pay them $6.99 per order to have the items I can't use because they don't fit returned to me. You've been warned!
Wish I had remembered to check this site BEFORE doing business with them.

I have ordered several items from Eloquii and I really like their clothes, but if you what buy does not fit, you are out of luck! Their return policy is horrible, and when I have sent things in to request different sizes, it's as if they don't even read the information you sent them. Twice now I have requested different sizes and they've sent me the wrong size, or a completely different item. Despite the fact that I like their clothes, I WILL NOT be purchasing from the again.

Update to this review: several months after the incident, Eloquii's newly hired customer service manager contacted me to apologize for the poor service, and asked what they could do to remedy it. She went out of her way to make sure my issue was resolved, and I appreciate that. I would be willing to give them another try (and I will hang on to her email address just in case there is another problem!)

I was so excited when I learned Eloquii was coming back. I immediately ordered a shirt. The item I received was not only the wrong size and the wrong color, it was a completely different shirt. I called customer service and they fixed the problem pretty quickly. Oh, how I should have paid attention to this warning signal. I spent hundreds of dollars with them over the next year. Again I received an incorrect item and in general had a few problems. Then came the quality issues. Every single pair of pants I ordered (around 10-12) towards the end of my association with them were defective and needed a tailor to fix them. Then they refused to accept a return of an item I had received in November 2015 and returned in December 2015. Their solution? Extort me out of an ADDITIONAL $6.99 to be sent an item I DIDN'T WANT AND COULDN'T USE. The other option they offered me was to keep my money AND the product. Needless to say, I have reported them to the BBB and my state's attorney general.

UPDATE 3-9-2016: I have recently been contacted by a company representative who is attempting to drastically improve service. I am very happy with her solutions and I will give them another try. She is also addressing the quality issues I had.

I ordered a couple of cardigans from this site-supposedly for those size 14+.
I ordered a size that fits from most mainstream brands and stores (Nordstroms, Bloomingdales, Talbots).
The sweaters were a nice fabric and construction, and moderately (not cheap) priced, but at least one size off (small).
I had been several business trips on my schedule so I set the package aside to deal with when I returned home (1+ months on the road).
When I went to return the sweaters, and order another size, I learned that the return police for this company is 30 days! This is highly unusual and I contacted them.
They confirmed -30 days, period.

BUYER BEWARE.

Given that you can get the same quality and pricing at Nordstrom's sales, and have an unlimited time to make returns, I recommend you stick to tried and true, unless Eloquii makes a dramatic turn-around in policy