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Elite Appliance Reviews Summary
Elite Appliance has a rating of 3.2 stars from 394 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Elite Appliance most frequently mention customer service and jeremy cash. Elite Appliance ranks 7th among Home Appliances sites.
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Very satisfied with our product so far.
Elite Appliance stated policy regarding customer service: "Our commitment to customer service extends far beyond the sale."
An accurate statement would read "Our commitment to customer service ends with the sale."
It's your "no care after the sale" model that collapses companies. You ain't Costco!
My experience was excellent. Eddie spoke with me when I was considering buying my new Bertazzoni stove, and right from the start he was informed and helpful.
I have not yet received my oven. Any time I have called Elite, whoever answer the phone has been very abrupt. I have been told that I would receive a call back, and instead of a call, I received an email. What is going on with you people? I have spent $4,000.00, and still haven't received the oven. I can't believe that you treat all your customers like this.
The new refrigerator was delivered two weeks ago and doesn't work. It has been a nightmare trying to get things resolved with your company and Kitchenaid. I will never use your company or buy Kitchenaid again. When you pay $7500 for a new fridge in the box, it should work. Sorry, just common sense and a normal expectation!
Fantastic folks. Will definitely shop again with you guys
You were able to provide me with a hard to find stainless steel griddle cover for an older Viking range. Kudos!
All throughout the shopping process we were told Shipping and install is included. When We finally made the purchase, we were told that installation will not be included and that I can hire someone outside of Elite. That is the first step towards having any potential trouble with appliances; more hands in the cookie jar, more potential problems.
The cooktop backguard was the wrong one, I am still trying to get a refund for it from Jeff but have not been successful. I read many reviews of extremely bad post-purchase customer service from Elite and all of those are coming true from me, as much as I had hoped it would not. It takes days for my Sales rep to respond, and that too after numerous emails.
The Falmec hood came damaged. I have been trying to fight with the manufacturer to provide warranty service, which should be done by Elite and my Sales rep since it arrived damaged.
If I had an option of not using Elite, I would have But unfortuenatly Capital Cooking equipment is not available locally with anyone besides Elite.
I asked Jeff for an estimate for an accessory for my cooktop. 10 days and counting - no response.
Awesome
Excellent service. Recommend without hesitation.
Jordan, my salesperson was really good working together. He was knowledgeable and his expertise is what made me buy my product!
Great service and pice
Beautiful appliance
Very easy ordering, but the delivery time was not the best. Also, one of the burners does not work and it took me over a week to get someone to respond to me. Elite helped with this, but it was still not done in a timely manner. It still does not work, I am waiting on the burner to be replaced. Having a brand new item that is as expensive as it was, I won't be satisfied until it works properly.
Great experience, Eddy is always friendly and professional and knowledgeable about his products.
Haven't hooked it up yet. But so far great.
Great to work with thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members