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ElevateStyles Reviews Summary
ElevateStyles generally enjoys a positive reputation among customers for its fast shipping, wide selection of products, and competitive pricing. Many users appreciate the quality of the wigs and the efficient customer service experienced during the ordering process. However, significant concerns arise regarding product quality inconsistencies, delayed shipping, and a problematic return policy that includes restocking fees and lack of responsiveness to customer inquiries. Overall, while customer satisfaction is evident, the company faces challenges in addressing complaints and maintaining consistent quality, which could impact long-term loyalty.
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I have experienced quick delivery and packages that are intact with products that are new and unused. I also like the website. Elevate Styles provides a more thorough description of each unit. I like knowing about the parting space: skin part, lace part (or no scalp parting). If they keep that kind of service going, I will remain a loyal customer.
I ordered a wig and it came on time and I love the wig. It was also a great low price.
I had a wonderful experience for my first order. I received my order within 3 days. Also, the quality of hair was great. I will definitely be ordering again.
I have ordered the drew wig from elevate styles twice. The third time I ordered this unit is different from the other two. I believe it is the NEW drew she. I ordered the original. It feels synthetic and I hate it. I'm going to try and make it work since I spent my money, but I'm not happy.
Shipping was on time, packaging was excellent, I will definitely order again and again. Also the wig I order is wonderful I ordered two more.
Wonderful experience each time I have ordered. Always receive my order very fast!
Service was absolutely excellent! I received my items a week after ordering (which is exceptional for living in the Caribbean) and shipping wasn't too expensive. I adore the hair I ordered, and I couldn't be happier with the overall experience!
OMG! This wig is fabulous! Shipping was on point and did I mention-this wig is fabulous!
I really like ordering from this wig site. The wig prices are very resealable and their is a good price on shipping to. I definitely recommend this wig site.
Elevate offers very nice products and low prices, but I was concerned about "don't blame us if it gets lost" shipping policy. There should be some safeguards in place to protect the customer against the occasional lost package. It's rare, but I hate having to pay for something I never receive. It's not the sender's fault any more than it is mine, but if it happens and they don't make good on the order, I never shop with them again.
I had two defective wigs in my first shipment of about 20 wigs (all other wigs were beautiful) and I emailed Elevate Styles the pictures of both defective wigs with tracks showing through the hair, including labels and packaging. These two wigs are unwearable. The only response I received is that I should complain to the manufacturer and I have had no response regarding making a return or the issues of tracks showing through the hair and huge amounts of shedding on two wigs that are only worthy of the rubbish bin. I have emailed their customer service about 5 times through my account link to their customer service and once in response to their email stating diminished responsibility to go to the supplier. WORST CUSTOMER SERVICE, I HAVE EVER EXPERIENCED. DO NOT BUY FROM ELEVATE STYLES they may be OK when things are going well, BUT THERE IS NO SERVICE when you have defective items!
Elevate Styles advertised FREE shipping during a SALE and we went through checkout believing the shipping was FREE only to be charged for shipping a few days after the sale had been processed. In Australia, it is illegal for a Business to advertise something and not honour it, even if it was a mistake!
If you want excellent customer service, go to SAM'S instead, they look after their overseas customers and you get a reply straight away.
I buy wigs for an alopecia support group and we want to be able to shop with confidence. I have wiped ELEVATE STYLES as a supplier of wigs for our group because I honour defective items for members who have already put their money in towards their purchases. It is disgusting that the buck stops with me!
My order was delivered quickly, the packaging was nice and the wig was very good quality.
I'm happy with the texture... very realistic. The bang is not working for me I tried to pull it down. Positive very tight, will remain where you desire.
The order came fast! I ordered on Sunday night and got it by Thursday. The hair looked great start out the box and has gotten better over time. Will surely be back to purchase from Elevate again!
The hair got felt like crap after the second day, and looked nothing like in the picture. I would never buy again. Waiste of money.
My package came faster than expected. The site is easy to navigate and has so many options. Also, the hair came in good packaging
My order arrived faster than expected! Wonderful responsiveness! Excellent follow-up!
From the business
Elevate Styles is the best hair wig company with hair wigs for sale online. For more information and to buy hair wigs online, visit our site today!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Just as we have posted in reseller ratings: Hello Robyn, Sorry you had a bad experience. We are glad that most of your units (18 of the 20) were to your liking. In regard to returns please follow normal return procedures which you can do from your account page under order history. It is also recommended to make a manufacturer claim as they often offer replacements. We also hope that the discounted shipping we offered you going to Australia was also helpful. Normally we charged up to $150 for this. We hope that the rate of $25 we charged this time around shipping 20 units to Australia more than compensated for your concern this time around.