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Elephant Stock generally enjoys a positive reputation for its high-quality wall art, with many customers praising the aesthetic appeal and craftsmanship of the prints. Timely delivery and careful packaging are frequently highlighted, contributing to overall customer satisfaction. However, concerns arise regarding customer service, particularly related to delays in order fulfillment and inadequate responses to inquiries. Some customers expressed frustration over return policies and perceived unresponsiveness from support staff. While the company excels in product quality and offers attractive discounts, improving communication and support could enhance the overall customer experience.
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In the last month I have placed 3 orders. We have recently remodeled our office and needed to update all our wall space. After receiving the first order, loved it so much that we wanted to continue ordering. Love every piece of canvas that we have ordered,
We just received our print on canvas and couldn't be happier. It was our first order from Elephantstock and we were naturally hesitant but so glad we did. The whole process from start to finish was quick and easy and shipping was free! We were blown away by how fast it arrived. We wouldn't hesitate to order from the company again.
Very poor customer service. The images on their website for each of the different sizes are very misleading. When you request for a return, then they tell you about their return policy, where you have to pay 25% for sending your product back. Even if you are totally dissatisfied with it. Even after returning the product, I haven't received my refund. No response from the support team either. Guess they will wait for 30 days from date of order and then send a mail saying that they can't refund since the 30 day time period is up.
Regret wasting $35 for their product! And I don't think I will even get it back!
I had ordered this picture for my son in law for Christmss. The motor cycle is one of his most pride possessions. When he received his canvas he was delighted with it. He hates to hang anything, he wasn't long hanging it on the wall. I think that speaks for itself. We had good customer service. Thank you... The canvas was beautiful, I couldn't of got him anything he would of liked any better..
I love love this picture and will be back to the site to purchase more art. I will recommend this site friends and family as well!
I love the canvas thank you so much elephant stock for being the best canvas creator of all time! This painting it very detailed and brings out a lot of color in my own! If no one has like there canvas anywhere else but it from elephant stock!
I can't ask for more. I have been looking for this picture for over a year and this perfectly fits the bill.
The picture is beautiful, however the picture did not line up on the 3 canvas. It was a nightmare trying to hang it. Either I had to line up the canvases and the picture frame(in the pic) was off or the canvases were off! This was for a professional office and it looks like we cant hang a picture correctly! I wont buy a 3 canvas again!
No feedback is being ignored here. We pride in making our customers happy with our product and service and we are happy to help you with your inquiry. Feel free to reach out to [email protected] for further assistance.
Elephant Stock Team
Thank you so much for the beautiful made canvas picture. The beach shells complete my room. I look forward to choosing another beautiful made canvas picture for my living room
Real Proud of my picture! Made very well and love the Print! Looks Great on my wall! Will tell my friends and order again! Love it!
I ordered a three panel canvas from Elephantstock.com and I am so glad I did! This was my first purchase from this company and as a photographer, I'm always a little apprehensive trying a new company. But I was pleasantly surprised when my order arrived and I know I'll be ordering again. The quality is excellent and the colors look identical to their online representation.
I ordered a canvas and was delivered very fast and was just the way I saw in the picture. Very satisfied with the product. I would highly recommend it.
Love, love, love this canvas. Truly my happy place. Havent seen the northern lights in person this is the next best thing. Packaged with lots of tlc. Thank you.
I bought this as a Christmas gift for my sister. Makes an awesome gift for a flight attendant! So classy and sleek!
Excellent customer service, high quality, quick delivery and beautiful canvas. Fell in love with my print.
My wife and recently purchased our first home. A condo actually but we never thought that would happen in the Bay Area. It has been a long process but we did it! My point is that I now have my own home and I take a lot of pride in how it looks right down to the area rugs. What I needed was a large print of some sort to hang above my fireplace that would tie the room together.
I saw an ad on Facebook for Elephant Stock. The website was very easy to use. The artwork was categorized which I liked andElephant stock offered many different sizes and framing options. I ordered my canvas titled suspension bridge on Monday 12/18 and received it only 4 days later. It looks great above my fireplace. I will highly recommend Elephant stock to all my friends.
We ordered this for our daughter's living room... at her request. She loves it. It makes an impact without being overwhelming. Quality is good, and it arrived safely, Thank yo ElephantStock!
Great service and speedy delivery, my custom canvas is just what I was looking for. Everything is great, but the only thing I wish was different is the the website advertised the Canadian prices as well as the American. When I made the transaction I wasnt too happy that I thought I was paying one price and then charged more because of the currency. Other than that great product.
Product is exactly what I wanted and the shipping was quick as well. Very happy with my purchase and look forward to purchasing again in the future.
Answer: All these layouts can be hung readily out of the box. The difference in appearance is that the framed print and the framed canvas show a wooden frame around the canvas. For more information, you may send us an email through [email protected], or call us at 1 800 474 8184, or for even faster assistance, you can also chat with us! Just hit the 'Let's Chat' button on the bottom right part of our site.
Answer: All these layouts can be hung readily out of the box. The difference in appearance is that the framed print and the framed canvas show a wooden frame around the canvas. For more information, you may send us an email through [email protected], or call us at 1 800 474 8184, or for even faster assistance, you can also chat with us! Just hit the 'Let's Chat' button on the bottom right part of our site.
Answer: Thank you for reaching out. Customers are responsible to settle those Customs duties and taxes. It varies per country/region, according to your local regulations. We use FedEx mostly, you may refer to this link to FedEx India for further information: https://www.fedex.com/en-in/home.html Thank you.
Answer: We might have encountered some slip-ups, a few bumps on the road, I mean who doesn't. Right? But we are glad we are back on track and we pride in providing exceptional customer service! Thank you, Yvette, and Mark!
Answer: We're so sorry for the late response. This was a complete oversight. We're so sorry for the delay in our production and shipping time. This pandemic hurts us in various ways and we really apologize for any hassle we've caused. Upon checking, if we are not mistaken that your order is under the name of Yvette Hansen, it is delivered on the 28th of May. When the tracking number is released, our system automatically sends a shipping notification via email. Hope you love your artwork and please let me know if there's anything else we can help you with. It would be with our pleasure to do so. Stay safe!
Answer: We truly do! Our customer satisfaction matters to us the most! Looking forward to doing business with you too soon!
Answer: These words are the ones we will never get tired of! Thank you, Stephanie and DeeAnn!
Answer: Thank you, DeeAnn T, for your continued support in our artworks and service! We appreciate your kind words and your responses to this Community Q&A.
Elephant Stock gives your passion expression!
Here at Elephant Stock, we specialize in curious design with unique style. With a wide variety of distinctive canvas print panels, wall art and more, we decorate your life from the inside out. Revolutionizing home decor offerings, we appeal to our customers through our high-quality items that personalize your spaces through creativity in design, whether work or home.


Thank you for taking the time to write a feedback, Disha. We take each feedback seriously and we also wonder why we never received a response from our numerous email since last month. It saddens us that a chance was never given because we wanted to help you get the size you prefer. Nevertheless, we refunded the product in full after we received the item and we appreciate you returning it.
Elephant Stock Team