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eHarmony

1.4

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eHarmony Reviews Summary

The overall reputation of the company is significantly marred by customer dissatisfaction, primarily due to perceived deceptive practices regarding refunds and subscription management. Many users express frustration over the lack of suitable matches and the prevalence of fake profiles, leading to a sense of wasted time and money. Customers frequently highlight inadequate customer service, with limited access to support and automated responses exacerbating their concerns. While a few users mention positive experiences, the overwhelming sentiment suggests a need for improved transparency, better quality control of profiles, and a more responsive customer service approach.

This summary is generated by AI, based on text from customer reviews

service
366
value
377
quality
367
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South Carolina
3 reviews
12 helpful votes
Follow Andrea T.
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Fraud, and nothing else!
March 2, 2023

The profiles on eHarmony are not active or are created by eHarmony as fake accounts to have profiles to show... One out of 30 may actually communicate. This site is nothing but a FRAUD!

Date of experience: March 2, 2023
GB
3 reviews
0 helpful votes
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Scam!
February 25, 2023

I joined the premim platform, thinking they would take money out mo thly, so if i did not like it, i cna cancel within 14 days. They took the whole years money, so i cancelled the following day, so basically i was on there for 1 day. The then refunded but kept £65! FOR ONE DAYS MEMBERSHIP!

Date of experience: February 25, 2023
Australia
1 review
0 helpful votes
Follow Pascal K.
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If you want to lose your money, this is the place.
I tried the site for 4 weeks and cancelled by profile.
It was hopeless.
They said I could not cancel my contract.
What contract?
They are threatening me with a debt collector.

I repeat, DO NOT USE eHarmony.

Date of experience: February 24, 2023
Italy
1 review
0 helpful votes
Follow Floriana Z.
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Hi
February 24, 2023

They won't let me open the page, citing the use of multiple pages. As proof of that, the pages were blocked by the site itself last year. How can you use pages that are blocked? Are you that legally illiterate? Or are you just hostile to your users? In that case, eliminate the possibility of registration itself and do not mislead people

Date of experience: February 24, 2023
GB
1 review
1 helpful vote
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Heartless money grabbers
February 23, 2023

I purchased a 12 month membership from them and paid in 2 instalments, so I spent £87.50 up front. After finding the site was filled with bots, fake and dead accounts used to fill it up and lure you into buying a membership, I tried to refund 10 days after purchase. They kept £65, saying the "personality profile" they give you right at the start is non refundable, even though it is completely useless without a full membership. They even call it a "reasonable amount" when they have kept over 78% of the payment for 10 days of use! Support is useless. The service is a scam. If you don't believe me, look at the picture of all the bots that turned up and all the messages that land at empty accounts and are never read. Save yourself the pain. Do. Not. Buy

Date of experience: February 23, 2023
Canada
2 reviews
3 helpful votes
Follow Mikayla A.
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Once you subscribe to eharmony regardles monthly or yearly, its impossible to cancel. They lock you in for a year even if you wanna cancel aftert a month u decided u dont want it anymore. I'm a transgirl and its a bad idea to join eharmony where all men wants vagina. I only got one message after 3 weeks of joining so its not gonna work for me in the site but im stuck paying monthly until i finish 1 yr contract. Dont fall for it. Its not worth it. It's like a mortgage, u cant opt out.

Date of experience: February 22, 2023
Canada
4 reviews
0 helpful votes
Follow Joan E.
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EHarmony is the world's largest online dating service. It's a bit of a catch-all category, but I believe it has some distinguishing features. To begin, you can use eHarmony to look for people based on religion, ethnicity, and other factors. Second, they have a plethora of filters to assist you in narrowing down your search. Third, they provide relationship guidance and tools.

Eharmony was one of the first dating sites to use compatibility matching technology, which matches you with people who share your values and lifestyle interests. The company also provides its members with social networking features such as profiles, photo galleries, blogs, and chat rooms where they can discuss relationship-related topics.

Date of experience: February 20, 2023
Canada
2 reviews
1 helpful vote
Follow Hadeel A.
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Greedy and nonsensical policies
February 20, 2023

I signed up and the cheapest option was a full year expensive membership.I read online that they had a three days refund policy and since you can't see any of the photos on the free version I wanted to see what the platform has to offer. It turned out that the three days refund was only applicable for a few states and not in Canada. I know I didn't do my homework diligently but you would expect that they offer a trial version of some sort. After all, this is the norm in almost all membership platforms. Customer service refused to do a refund eventhough I requested it on the very first day I signed up within hours of not finding any nearby matches, not to mention almost nonexistent except for those living +200 km away! It's unfortunate how greedy e-harmony is preying on people's hope in finding a life partner to snatch almost 400$ in one go.

Date of experience: February 20, 2023
France
7 reviews
0 helpful votes
Follow Jaime M.
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My experience with eHarmony dates back around two months. I've been using the website for a little more than a month, and I've been dating someone there for approximately three weeks. As a result of all the unfavourable reviews, I initially had some doubts about this dating website. Although I was likewise concerned that it wouldn't work out, I decided to give it a shot after reading all the encouraging reviews.

The majority of users, in my experience, are trying to connect with like-minded individuals, which is precisely what we were both looking for. It's good to be able to meet someone who understands how difficult it is to juggle work and school because we are both quite busy. The main drawback to this service, in my opinion, is that when users first start corresponding via email or chat, there isn't much conversation between them. Until people understand that they genuinely like one another, it takes some time. Nevertheless, once they do, things go more quickly since they feel at ease discussing anything and anything on the website!

Date of experience: February 16, 2023
NL
4 reviews
1 helpful vote
Follow Betty F.
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Millions of people search for love on one of the most well-known dating services in the world, eHarmony. Users find it appealing because of a variety of features, such as personality assessments and compatibility matching, which can help you locate the right partner.

EHarmony is a fantastic option if you're looking for an online dating site that provides a wide range of alternatives for finding love.

Date of experience: February 15, 2023
Georgia
1 review
0 helpful votes
Follow Debbie S.
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No interracial matching
February 14, 2023

Signed up for this shame of a site. Matching is awful, selection is even worse. The prices they charge is outrageous and if you avoid payment, you will be turned over to collections. Beware, better luck and selection on POF or even Tinder. You take all that time answering your match questions and their algorithms are obviously off! If you enjoy old and toothless and hippie wanta be's, it's your site. Never again will I be encouraged by false representation in reviews that they obviously have control over. DO NOT WASTE YOUR MONEY.

Date of experience: February 14, 2023
NL
1 review
6 helpful votes
Follow Jim E.
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Basically, the idea is to write something critical of eHarmony on your dating profile, and get it past their censorship. It's like a puzzle game! If you want to see how many times you can curse eHarmony, before they terminate your account - go for it! I mean, why not? Their censorship algorithm is about the only thing that works well on their website, and it gives their worthless staff members something to do. Otherwise, they spend all day collecting money, and not offering appropriate matches, or an enjoyable experience, to the point where they HAVE to kick people off just for saying: "You know what? I'm getting really tired of this BS!"

Date of experience: February 13, 2023
Washington
1 review
0 helpful votes
Follow Roxanne N.
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It is full of fake profiles. More than half of my "matches" had no photos and scanty text. Others seemed fake as well. I told them that for such an expensive site, photos should be mandatory. They said that maybe the profiles were "new" and the people didn't have a chance to post a pic and to "reach out." After a while I told them that I believed that those were all fake profiles that they created to make it seem like I had a lot of matches. And they pride themselves on creating these great compatible matches--and you can't search on your own. None of them were of any interest to me--I complained several times and they ended up not charging me for the month I was on there. Which tells me that they were indeed posting up fake profiles as I had threatened to report them for fraud.

Date of experience: February 13, 2023
Australia
1 review
0 helpful votes
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EHarmony gives me the Ick
February 13, 2023

It's not a reputable company. Reputable companies charge a fair price for fit-for-purpose services. I was charged $43/month and locked into a 12 month subscription that offered me nothing. I'm a 30-something professional in inner Sydney. They could only match me with 40 yo + tradies with whom I had nothing in common that lived 15-20km away. That's okay but if they can't offer suitable matches there needs to be a right to opt out. I met my partner within 2 months on the dating ap, The League, and yet I had to keep paying for eHarmony even though I was partnered up. The whole company gives me the Ick. I've told my single friends to stay away.

Date of experience: February 12, 2023
Florida
2 reviews
3 helpful votes
Follow Lina C.
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They were very prompt to charge for the service, but first, my profile was off the system for 2 months and when I realized was too late, I could not communicate with a Rep, to tell me why this happened. After that it was working but it was hard to make changes in the system, never had access to a representative to answer your questions regarding the system...very bad or the worst customer service support at all, you can not even cancel the service when you realized you are on your own after you sign in and give your money away. The worst ever!

Date of experience: February 12, 2023
New York
1 review
0 helpful votes
Follow jerilyn C.
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This company is corrupt. My 1 year membership was paid in full in December 2022.
They took additional money out of my bank for January.
They are refusing to refund this money to me! Do not do Buisness with this corrupt company.

Date of experience: February 11, 2023
Georgia
1 review
4 helpful votes
Follow Somia C.
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I subscribed for a 3 month trail and was charged $174. I cancelled my subscription in matter of minutes same day. Then I get a charge for $174. I called customer service and the person on the other side of the phone spoke broken English and said that they can not refund my money because I did not cancel but I explained that I did the same day. I sent numerous emails and still they will not refund my money. Ehormony is a total scam with irrelevant customer service. DO NOT USE THIS SITE!' I reported them to the Better Business Bureau

Date of experience: February 11, 2023
California
1 review
3 helpful votes
Follow Lee A.
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Mostly fake profiles
February 7, 2023

I've been on eHarmony for a few months. Most of the profiles that contact me end up being blocked by eHarmony which I do appreciate since they are likely fake profiles but it would be better if eHarmony had a better way of screening members to begin with. There is very little communcation with "matches" and ike I said most have turned out fake.

Date of experience: February 7, 2023
GB
1 review
4 helpful votes
Follow Mustie H.
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Its a scam. Stay away!
February 1, 2023

1 star is being generous. Its a complete scam. I wish i read the reviews first. Do NOT sign up. They will take an additional £65 from you, even if you cancel within 14 days. Apparently it's somewhere in the small print. The site itself is a complete waste of time. I canceled after just a few days, because it was a waste if time. I'd love to join anyone why wants to take legal action against them for this scam.

Date of experience: January 31, 2023
Arizona
1 review
0 helpful votes
Follow Heather H.
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I cancelled my account, and they sent multiple emails saying I owed over $200! They would not address this with me with a phone call, and now I'm getting letters from RFGI collections. I now am having my attorney get involved. Do NOT sign up for this site.

Date of experience: January 30, 2023

From the business

Los Angeles-based eharmony (www.eharmony.com) launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship. Millions of people of all ages, ethnicities, national origins and religious and political beliefs have used eharmony's Compatibility Matching System to find compatible long-term relationships.

Customer Care Information:

Phone hours: 8am - 5pm, Monday - Saturday
Email: 24 Hours, 7 Days a Week
Refund Policy: Regarding the Singles Service, the buyer, may cancel the Agreement, without any penalty or obligation, at any time prior to midnight of the third business day following the date of the Agreement, excluding Sundays and holidays.


eharmony.com
Founded in 2000
Los Angeles, California, United States
+112
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