eGlobalCentralReviews 56

The camera came defected, i tried to solve a problem with this pathetic shop, they instructed me to download a new hardware. I also tested the camera underwater. The water came in and it stopped working. I contacted with resolution centre but they said that they don't get responsibility for any equipment, even that manufacture said that is waterproof. I had to escalate a problem with paypal. The Return address is in Honk Kong, it cost me £30 pounds to ship it. Another problem is with sending goods containing a battery to Honk Kong. Anything having battery is listed as restricted. What I can say, resolution team is not pleasure, troublemaking, not helpful. Pay slightly bigger money and make sure the item is actually in UK and returning item goes to UK address ONLY. AVOID AVOID AVOID.

Dear Customer,

Thank you for your message.

With regard to your inquiry. Please be kindly informed, that courier confirmed that the parcel was lost during the transit.

For orders shipped with the free standard shipping service, courier companies only cover physical loss or damage to an item during transit that is subjected to the maximum liability specified in the terms and conditions of their service. Such liability will cease once the goods is successfully delivered to the designated destination. EGlobaL is not responsible for the aforementioned liability or any dispute arisen in regards to the delivery of goods. Despite that, we will do our utmost to assist you in any event if you need to contact the courier to resolve an issue.

Courier paid us claim for lost parcel 22.00EUR, please confirm the refund of this amount.

Should you have any further inquiries, please feel free to contact us.

Best Regards,
EGlobal Central EU.
Can you believe it? I pay over 660 for the phone and they offering me 22. Scammers, don't buy form them.

I bought several camera products from Eglobal central and there were no problems with the delivery. Delivery time was a bit long but, for the price that they offer, that's not really a problem.

The trouble starts however if something fails to work and you want to claim the warranty on the product. They say that they offer 2 year warranty on most products. However it is not possible to get someone on the phone from this company. For everything you have to send a message through their RMA centre. On the other end of this, there seems to be a Chinese employee wo translates your messages in Google translate. Problem is that you are consequently misunderstood. When they finally understood what was wrong, I had to upload a video-file for their technician so he could see what was wrong. It seemed as if they try to put up as many barriers as they can to keep you from claiming your warrenty. Because they are product from the grey) Chinese market the local manufacturer can do nothing for you and you can't claim a warrenty from the manufacturer either. In the end I gave up and paid for the repair myself.

My advice: Never buy any valuable goods at Eglobal Central!

A little over a year ago I bought a Samsung Tab Pro-S. Cheap and guickly delivered. Alas a faulty product. After nine months it broke down. After sending it to eGlobal Central, it took them more than six weeks to come to the conclusion that nothing was wrong with it. It took some time to convince them to send it back for free. The tablet worked indeed but only for two months and then it broke down again. Now they stated that the warranty was no longer valid as more than a year had passed (only a few weeks). That is not fair and not in line with (Dutch) consumers' law. I informed them about that but they only replied "we are sorry that we provide a 12 months warranty and as your order was placed on the 2017-01-25, it is now out of our warranty."
Bad product, way too short warranty and very bad service!

I purchased (1) UE Boom 2, a wireless bluetooth speaker. I purchased this from eGlobal because they had one of the lowest prices I've ever seen for this speaker, and had free shipping and no taxes. I thought these factors outweighed their not so great reviews and was willing to take a chance. I purchased a $2 insurance just incase it might get damaged during the shipping. Originally, I didn't know that the product was coming from Hong Kong, China, till I received the shipping information. Luckily, it still only took 2 days to get to Virginia.
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(Contact with the company)
Before receiving the product, I emailed the company...

""I just purchased the UE boom 2 wireless speaker. Besides the 30 day return policy, does it come with the 12 - 24 month warranty? Also, if the product is faulty, will you cover the shipping charges?""

(10 hours later) I received their reply...

""Thank you for your message.

With regard to your inquiry. Please be kindly informed, that all our products are imported goods and will not come with manufacturer's warranty, but instead we will cover the warranty through our own company. EGlobal covers limited warranty of 24-month on our cameras and lenses, and 12-month on all other products, and 30 days warranty on batteries. The goods need to be sent to Hong Kong center\under our warranty service. To find out more, please visit: http://www.eglobalcentral.com/warranty-policy.html

For Returns of Faulty Items or DOA Items, you should inform us within 30 days once the item was received. https://www.eglobalcentral.com/cancellation-and-return-policy-en.html

In case the item was faulty or DOA we will pick up the item on our own cost and will issue a refund or send a replacement.

The shipping fees are charged if the item is being returned under 30 days return policy due to change of mind.""
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(Examination of the Product)
When I received the speaker, I examined the packaging which was sufficiently wrapped in bubble wrap and was undamaged. The manufacturing sticker seals were intact and didn't look to have been tampered. I examined the contents of the package; the speaker and accessories weren't damaged. I compared this newly purchased speaker to my other UE Boom 2 purchased here in the U.S. The speakers were identical except the extra wording on the bottom around the serial and model number information. The plug and cord were also identical except this imported version came with extra outlets that attached to the plug.

I tested out the product alongside my other Boom 2. The audio quality was identical. It also connected flawlessly on its own. The only issue I came across was when I tried connecting and using both speakers in "party mode". It took a while to troubleshoot the party mode function with the speakers, unsure if it was a firmware issue, app or different origin of product. Either way after uninstalling/reinstalling the app while having both speakers connected and restarting my phone, the speakers finally recognized their self together and worked.
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(Last remarks)
I will track the battery life and audio quality in the next 29 days. With the success of its performance so far, I can only assume it will continue to do so. It has performed as well as the US version. One additional concern is the warranty process which is through eGlobal and not through Logitec, this imported product isn't applied to the manufacturer's warranty for some reason. (Still waiting for a response from Logitec why that is). I don't know how easy or successful their warranty process is through eGlobal from experience other than the negative reviews detailing their own. A manufacturer warranty is 2 yrs while eGlobal's is 1 yr.

***So far I am impressed with the product and service so far. I would recommend others to this store but with caution due to the many negative reviews.***

(I will update my review if anything comes up).

So I am not real sure about the negative reviews. I ordered the Garmin Fenix 5x watch and received it in 3 days with emails and updated tracking info the entire time. No one in U.S. had this watch at the time and I emailed eGlobal to make sure they actually had product. I received email back saying they did indeed. I almost decided not to order because of negative reviews. I am glad I listened to the positive reviews. The watch is brand new and original. Cheaper than U.S. prices. No extra prices were added. It came from Hong Kong to Cartersville Ga in 3 days via DHL. I cannot say that a return would not be difficult going back to Hong Kong. If I were you and your on the fence make sure what you order is what you want without a doubt. I think this company is totally legit however as stated returning is going to be a pain most likely. Hope this helps. I will use them again without a question.

I was a little apprehensive spending as much as I did but I'm glad I did. Remarkably, the item I purchased arrived only 3 days after I ordered it and it arrived in nice shape. I would recommend eGlobal.

Not feeling too coherent as I am currently fuming so I'll sum up my experience in bullet points for you:
+Product was slightly cheaper on this site compared to amazon and other online retailers. So, rationally, I placed my order.
+Shipping time was painstakingly longer than what was promised.
+When the product arrived it was obviously faulty.
+I sent it back and asked them to honour their repairs policy
+got a reply saying how the product was fine and that they were returning it (I therefore had to pay for the process)
+When the bloody product arrived in the post a few minutes ago it was STILL FAULTY.

Stay away from this site if you wish to keep your stress levels to a minimum.

I wish I never bought from eglobal. After waiting Impatiently for 2 weeks, I got a message from DHL saying it was impounded by custums.On advice from eglobal ihad to to pay 75 euro vat on a gopro camera I bought for 315. They said they would refund after. They advertise on thier wesite "no vat on imports". I still havn't recieved the vat refund and eglobal's communication is terrible. NO REPLY FROM EMAILS FOR WEEKS, then they give you the run around. Now I have discovered a fault in the camera.Id say my chances of getting a refund or replacement are 0.******* %. DO NOT BUY FROM THEM.BE WARNED

Im the uncle of the 1st complaintant, she had ordered these two net books for my nephew and neice for christmas, when i ordered mine i thought it was a good deal as i am disabled and did not need a monster lap. The damn thing quit working so i called the support to find out what could be done to fix it. Of course i got answering machine, and have not got a return call as of yet. Something needs to be done, but you can't get these crooks to call you back david

My children almost did get a Christmas 2010. I placed my order on 12/12/10 and this company took my money plus and extra for 2 to 3 day shipping on 12/12/10. They had all my money tied up and did receive my order until 12/24/10, by that I wasn't sure I was even going to get my order. I took out a loan so my children could have christmas. When I tried to reach this company all I could get was is that the order was unshiped, until 12/23. I will never order from this company or the internet again. I have sent my order back and if I don't get my money back, I'm going to turn it over to an Attorney

I order TWO of the $99 Netbooks, PINK & GREEN... I was charged for the products before I could hit the ENTER button... THREE WEEKS and four phone calls (which they told me at the time of calls they was wainting on my colors to come in) later I get the Netbooks both BLACK, and the CHEAPEST product and ever seen... I try to connect them to the internet and was unable... I tried calling them and they answer service stated they are closed... I CALLED MY CREDIT CARD COMPANY AND WAS GIVING A FULL REFUND... Maybe they will return the calls once they see I was giving my money back...