eGlobalCentralReviews 56

I ordered a couple of things before, everything was not bad. Now I ordered a phone from them. I've been waiting for him for three months. They deferred as best they could, promised to send in a week, two months. About 2 weeks ago, they said they had sent it. Track number doesn't work. I haven't received the phone yet. I just began to hate them. If your nerves and patience are dear to you, do not order anything from them. The mail is very hard to answer., Deceive. Rare scum

Ref. Order No #EWECEUB*********

Ordered items in the past from Eglobal and put the delays and desperately poor customer service to it being a busy xmas season.
Ordered an iPhone for my daughters birthday as her old phone is broken and a replacement was badly needed
Item was tracked and shipped, with a significant delay, then went missing in the courier final depot.:(

The courier company investigated and responded very promptly, but Eglobal have been an absolute n utter disaster, they ignore email, haven't contacted the courier, and a month after order date, I still have no phone, and no communication from eglobal >:(

So today I've had to start a claim through my bank to try get some sort of action.
Out of pocket for the cost of the phone over a month and no phone to show for it... and a very upset daughter, cant even get another phone until this original mess is sorted out.

Moral:
NEVER BUY FROM THESE MESSERS... they have no clue what customer service is.

I had to wait for months for the Samsung Galaxy Buds+ product that I paid for at the time of ordering, with one month passing before anyone even contacted me to respond to my question of them ever receiving the order and payment. Then I got the non-functional device and had to become an amateur video producer to create a video proving that it was non-functional.
I tried connecting the Buds+ with three different phone models and experienced the same thing; the left earbud never connected to the phone/app and never produced a single sound. It is completely dead. I experience the issue under every situation, I tried their suggested fix and I tried every suggestion that I found on every Samsung forum (which was easy as this is a VERY common issue). I even took it to a certified technician at a local Samsung Gallery and watched them troubleshoot it with the exact same result on their phone. The left bud NEVER connected, NEVER charged and NEVER functioned. They couldn't help me however, because this model is an Asian market model and therefore not under warranty in the EU.
I then returned the faulty product and within DAYS (not months) they replied telling me that their "technician" found nothing wrong. My only recourse now according to eGlobal is to send them 80 more Euros for them to return what is almost certainly still a dead product, or eat the cost of the earbuds. This is blatant manipulation and thievery conducted under the guise of an online company that is capitalizing on our inability to purchase from in person stores during the pandemic.

Ordered a mobile phone on the 9th of March 2020 by standard delivery, it is the 15th of April 2020 and haven't received it yet. E-mailed them 9 times for the past 3 weeks and they haven't even bothered to reply. Been given a Royal Mail tracking number but the shipping information hasn't been updated since the 18th of March 2020, it still says "Item is on its way to the RDC" (meaning " We are expecting it", post office says).
Rubbish customer service, the only way you could contact them being by e-mail.
I do not recommend eglobalcentraluk.com, obviously.

Update: On the 17th of April I received an e-mail from eGlobal saying they would open a case with the courier regarding my order and e-mail me back as soon as possible, then on the 28th of April was told that they were still tracing the courier.
It is the 21st of May 2020 and I am still waiting for the order to be delivered. Fortunately, I managed to make a charge-back claim with VISA on the 27th of April and I received a full refund the next day for now (even though the investigation process could take up to 8 weeks).
Also filed a complaint on consumer.org.hk (from Hong Kong) on the 24th of April. They e-mailed back on the 4th of May saying that they had also e-mailed eGlobal, trying to solve our dispute...

This company has a 14 day returns policy, except they don't refund your money! The phone was brand new, but the screen wouldn't lock during a call, so all buttons got pressed accidentally and it was impossible to keep talking. Their tech tells me its completely fine, so it is not possible to handle it as a repair. Then they state your item has scratches and it can't be refunded either... but it had no scratches when I sent it and, THEY SENT FOTOS OF DIFFERENT SCRATCHES, DIFFERENT MOBILES! They are just trying to deceive customers! This has been going on for months, and I want my money back. Do not buy from this store.