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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Fantastic
August 29, 2021

Service was absolutely fantastic ordered in the morning and flowers was delivered before dinner time, and the flowers was brilliant

Date of experience: August 28, 2021
GB
1 review
0 helpful votes
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Fabulous bouquet
August 29, 2021

I bought the moonlight bouquet for my friend and she said they were absolutely beautiful flowers and superb roses. She loves freesias so this was the picture choice. Plus free chocolates included in the delivery which is a bonus. I will definitely use eflorist again,

Date of experience: August 28, 2021
GB
1 review
0 helpful votes
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Arrived well packaged and in excellent condition. Wife was well pleased, thank goodness! Thought I'd forgotten!

Date of experience: August 28, 2021
NL
1 review
0 helpful votes
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Wonderful
August 29, 2021

Even for me from Holland easy to order and quick delivered. My sister was very happy with the beautiful flowers.

Date of experience: August 27, 2021
GB
1 review
0 helpful votes
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Excellent service and lovely flowers
August 29, 2021

Easy to navigate website, nice choice of flowers only took me a minute to find what I wanted. Delivery on the day stated and my wife is delighted with the large bunch of flowers. Prices are comparable with other sites. I will definitely use this service again. Thank you for your excellent service and your lovely flowers.

Date of experience: August 27, 2021
GB
1 review
2 helpful votes
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The flowers were delivered in an awful state. Crushed and torn box, damaged flowers and some heads detached and missing from some flowers. Really disappointed especially as the reason for the order was for someone who had a previous double bereavement. Yodel delivered, have often had issues with them, however the lable in the box was torn badly also so this was inside the box. Eflorist are obviously too big, I will just go to smaller independents next time who care more. So disappointed... they couldn't even apologise. Resending flowers was done but Make up for the disappointment. Won't be using Eflorist again.

+1
Date of experience: August 27, 2021
GB
1 review
0 helpful votes
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I am humiliated that these were sent to my mother for her 76th birthday.
I ordered a LARGE bouquet - they are tiny and poor quality. I also spent 4.99 on a tacky plastic vase - disgusting. The card id asked for a message arrived ripped, crumbled and thrown in stuck to the flowers that were shoved in the top of the damn flowers. I am so upset and so angry.
NEVER USE THIS COMPANY IF YOU WANT QUALITY OF ANYTHING.
Tesco would have supplied way better flowers and in plentiful.
I am so angry!

Date of experience: August 27, 2021
GB
1 review
0 helpful votes
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Amazing service
August 29, 2021

I was so glad that my flower bouquet was delivered on time considering it was a last minute order eflorist Uk offered a quick and easy service

Date of experience: August 27, 2021
GB
1 review
0 helpful votes
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Beautiful flowers, delivered on time
August 29, 2021

The flowers are stunning and the delivery was perfect. Website easy to use. Would use again.
Small criticism would be that a large bunch wasn't all that large so I'm glad I went for large and I wonder how small a standard would be if that was large.

Date of experience: August 27, 2021
GB
1 review
0 helpful votes
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Helen has been through a really bad patch with severe ongoing illness in the family so the flowers were my way of sending an unexpected treat. I wanted the flowers to be perfect, but on this occasion they weren't. She wasn't expecting anything let alone flowers and chocolates so that was a lovely surprise for her

Date of experience: August 26, 2021
GB
1 review
0 helpful votes
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This was an easy process that seems to be great value, especially with the chocolates included. Haven't heard whether they have arrived yet so can't comment on the quality of the blooms.

Date of experience: August 26, 2021
GB
1 review
0 helpful votes
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First Class Service
August 27, 2021

Easy and efficient way to order beautiful flowers. Kept me updated throughout the process and the free chocolates what a great offer will definitely use again Thank You

Date of experience: August 26, 2021
GB
1 review
0 helpful votes
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Excellent service
August 27, 2021

Very easy to navigate and choose the required product. From order to delivery the same day, the whole process was seamless, and the quality was top notch.

Date of experience: August 26, 2021
GB
1 review
0 helpful votes
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Anniversary flowers
August 25, 2021

Really easy process of picking and ordering the flowers and they were delivered as required, really happy with the bunch of flowers and would order from this florist again

Date of experience: August 25, 2021
GB
1 review
0 helpful votes
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It was simple and easy to order online, for what was my first order.
EFlorist came up with exactly what I had ordered (at a competitive price), on the date promised, and I was impressed.
Needless to say, my wife was even more impressed and very pleasantly surprised.
EFlorist ticked all the boxes and - based on this experience - I would have no hesitation in recommending them.

Date of experience: August 24, 2021
GB
1 review
0 helpful votes
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Delightful flowers
August 25, 2021

My sister was so pleased with her beautiful flowers and chocolates
Great service and delivered on time thank you e-florist

Date of experience: August 24, 2021
GB
1 review
0 helpful votes
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Great service
August 25, 2021

Thank you for the beautiful flowers. They are excellent quality and have cheered up my friend following a nasty accident.
Prompt delivery as promised and reasonably priced. This is the third time I've used this service and I'm very happy with it.

Date of experience: August 24, 2021
GB
1 review
0 helpful votes
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Was hoping for early afternoon delivery. Grandson wanted to take them to his puppas grave. Arriving between 6 and 8 is far too late. Can't say what they are like as haven't received them.

Date of experience: August 24, 2021
GB
1 review
0 helpful votes
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My daughter had just informed me that I was to be a granddad so I looked for same day delivery florists and Florist looked like the right choice/. It was before the cut-off time so I placed my order and paid the premium delivery costs.

About an hour later I received a call from them stating that they were unable to get any f their local suppliers to do a same day delivery. It was too late to find an alternative to I had to accept a next day delivery.

If you offer the same day service, this should be available and confirmed before the order is placed.

I have used Eflorist previously (not for same day delivery though) and they have always been very good.

Date of experience: August 24, 2021
GB
1 review
0 helpful votes
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Excellent Service
August 24, 2021

I ordered the flowers to be delivered to my girlfriends workplace, unfortunately when they arrived my friend had finished work. I thought that was it but the driver offered to deliver them to my girlfriends home address which was 10 Miles away, at no extra charge too! Excellent service and refreshing to see there are still businesses out there willing to go the extra mile for the customer! Well done E florist, and a big thank you to the driver, Nicky loved the flowers, great quality too.

Date of experience: August 24, 2021