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eFlorist UK Reviews Summary
The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.
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Excellent delivery however they didnt look like the picture as some flowers were missing. Autumn daze
I cannot write a review as no flowers were received by my friend whose birthday it was, I have just received another email from a company called Euroflorist UKLtd. Perhaps you should both get together and sort this mess out.
Thank you.
Rita Summers
Number of flowers received were not as portrayed in the picture. Sent an email straight away to query this & received an automatic reply to say they would answer my query within 48 hours. That was a month ago & I've still heard nothing. Customer service is key. Won't be using this company again.
Perfect service, perfect flowers.The recipient was so happy with quality and the arrangement of the flowers. Well done!
Very disappointed that our message was not sent with the flowers! The person I sent them to is a friends mother who is elderly and was very distressed as she didn't know who to thank!
Thank you very much for delivery in time.
The package was a bit weary, the vase was plastic (I did not look, just added it up assuming that it was glass) and cracked.
The roses are ok but not like they look on the picture. Next time I'd rather by in Sainsbury's- same amount, even better look and twice cheeper. I do not want to upset anyone and I am grateful for what I have got. However this is my genuine thoughts about this purchase.
The only advantage here is that I am not guaranteed that Sainsbury's will have same ones when I need them unless I order them. These roses were delivered to my door which is also convenient.
My gratitude and Kind regards!
Ordered for a colleague who is poorly, the free chocolate were a lovely added bonus for her! Thank you
Was meant to get my delivery next day I did not get it, no tracking order nothing apart from a message saying thank you for your order when no tracking number or gift arrived...
I ordered a bouquet in the morning for a friend and it had been delivered by lunchtime, beautiful flowers at reasonable price - fabulous service!
Would definitely use e-florist again.
Super fast courier, quality flowers and well packaged to avoid damage. I scored some brownie points too as they were sent to my Mum for her birthday!
I realised at the last minute that it was my boss's birthday the very next day. In a panic I turned to your site and chose a really pretty bouquet at a good price. The website was easy to use and my order was confirmed not long after. I received plenty of updates for my delivery and confirmation that it had been delivered at 13:00 on the next day just as I wanted. She was delighted and I had got away with forgetting. Thank you for the fast and professional service. Kimberlee Hoskins - *******@live.co.uk
Bought some flowers for a friend to cheer her up. They arrived the next day in beautiful condition with a feee box of chocolates. Very good quick service
I have had several orders now & 3 just this week, they are amazing and the recipients have been very happy
Definitely use them again x
Brilliant company that I use regularly. Never let me down an the flowers stay fresh for ages as they arrive in bud form. My go to when I want to make someone happy
Ordered flowers for delivery today. Nothing has arrived, so unfortunately, I'm not happy with this service. If you have a facility to select the delivery date, this should be achievable. It wasn't in this case, and now a gift has not been delivered when it should have been.
My bestie loved her flowers got them today
She said she cried when she saw them overwhelmed so thankyou xx
Mel
Ordered for my mums birthday, couldn't visit due to isolation & i had to track the delivery as it was after 5pm & she still hadn't received my gift, felt mortified. I then said it says its delivered, she opened her door & everything was left soaking in the rain. No chap, no ring on the bell and i didn't ask for it to be left in a safe place, so why were they just left there.
Fast delivery (23 hours from order) good packaging and excellent quality flowers. All round good experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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