Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered flowers for a friend who helped me a lot, flowers delivered to her work on time... beautiful flowers and a very good price... thank you very much
The card to say who they were from etc was missing so my wife thought they were from her friends not me. Also the number of flowers was just a little small.
Should bloom nicely though.
I have been buying flowers from eFlorist for some years and always been please the quality and presentation of the flowers, would thoroughly recommend them.
Easy to navigate website, great delivery! They have a good selection of flowers with regular discounts available.
Ordered for my great grandmas birthday lovely flowers would highly recommend lovely service and great chocolate choice
I've always used other companies for flower deliveries, but find eFlorist, the easiest to deal with.
I was very happy with the black friday discount. When i was pursuying the order i clicked to quicky to continue and i couldnt go back for writing a card for my friend. Please put a button saying, that a card hasnt been filled out or do you really want to continue. Like this i wouldnt have done the mistake. Also i was sad that it couldnt been done later by the staff either. I was happy that they wrote back so soon. In my opinion the flowers amount didnt look like in the picture - less in reality.
I ordered flowers from the United States and they arrived within 10 hours to our friendsin the UK. Super fast and flowers looked beautiful. Will definitely be using eflorist again!
I orderd some flowers to cheer up my friend for her Birthday, good value and very professional plus I got a free gift. Thank you. Good job guy's
Easy to order. Product was delivered as per instructions and was exactly what I ordered. Great price too!
Ordered flowers for my mum at weekend, she said they are gorgeous and beautiful, fast efficient service - highly recommended
If Icould have left 0 stars I would have!
The flowers that eventually arrived (15:10hrs) were effectively a £5 bunch which I was charged £27 for! They bore no resemblance to the flowers listed on the website!
Poor show!
I would 100% happily recommend this site to any of my family and friends it's so easy to order and the employees are so helpful and kind!
I left it a bit late to get my mum some flowers for the anniversary of her mums passing but you got it delivered on the exact day which was perfect as my mum is currently isolating so I can't go over and see her. She loves the flowers and said they are beautiful. Thank you so much for the easy ordering process!
I ordered a bouquet of Rose Medley for my friend's birthday. Quick and stress free order and delivery and looked as good as the photo!
I ordered an arrangement of brightly coloured flowers called MARMALADE lots of shades oranges & lemons to brighten up my niece who had major surgery & had just come home from hospital. As she lives in Surry I wasn't able to visit her as I live in Cheshire. I ordered on line for delivery the next day which I also ordered a box of chocolates to go with the flowers. They were delivered the next day & my niece text me to say what a wonderful surprise & they certainly brightened her day! I'm very happy with the excellent service & true to the picture. Thank You so much. Kind regards Mrs Ann Egerton
The offer was very decent. Can't wait to c my wife's face. However, my order got duplicated as I thought it hadn't processed first time. Have pleaded with eflorist to cancel duplicate order for me as it was a genuine mistake and leave my remaining order.
I hope they can sanction my request?
I bought these for a friend who had just suffered a bereavement - and wanted to send something to cheer her up. I, therefore, did not see the bouquet but I had a message from her to say they were beautiful. They also came with a box of chocolates, which was ideal, as she is a chocoholic. Great choice of bouquets in various sizes and prices. Good communication regarding the delivery and tracking of the item
I'm always nervous about getting flowers delivered anywhere due to quality of arrangement etc. I am really happy with this bouquet and the recipient who was a floweriest herself said they were gorgeous and fresh!
Very pleased.
Answer: Easy but no sympathy or results. They are in self denial as to the quality of flowers they are sending out. Avoid, there are much better service providers out there. I wonder how many people are too embarrassed to let their sender know how bad they are.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account