eEuropartsReviews 343

I purchased incorrect brake pads on a GL450, Website was misleading. I initiated a req to return with Angelo, then received a call from his supervisor Dean. Talking to Dean was like talking to a wall. Took no responsibility on their side. He redirected I was at fault.

Ordered 2 headlight bulbs on 8-22. As of 8-30, USPS shows product never shipped. Called for help multiple times. First, told to wait until 8-30 as USPS tracking is "not reliable". Nothing arrived. Was then told a "supervisor" was in a meeting but would call by 12:30pm today. Then again "by close of day". No call, no resolution, and they are now closed until Tuesday.

I have been their customer for well over 11 years, good service & delivery. All part came from Northeast, one day delivery. You call them always some one to help. Now parts ship from some place in Arizona, Texas. Just order the radiator arrived broken and beat up. Took weeks for replacement! Sorry time to move on, no next time

You would believe that by entering your year/make/model, that the parts that come up fit, but they don't. Avoid this BS

Warning. Do not buy from this scam company. They will rip you off when its time for warranty replacement. Worse customer service by their supervisor. If I was the owner, I would fire his $#*! in a heart beat the way he conducts the business. Over $5 return label, they lost over $1000 on maintenance parts I was about to purchase. I'm glad I found out about them before i spent my money there again..

Fedex did not deliver the order and when I filed a claim with eEuroparts they just blew it off. I told them that the cameras in my house record everything and that no such Fedex driver delivered anything that day.
Customer service did not care and told me to re-order and pay for the items again. Fedex customer service was even worse.

I bought an alternator from them for a 2006 Saab. I did no t get around to installing it right away because I was driving a company car and replacing the alternator in a 2.8 liter Saab mean removing most of the front right suspension to access it. When I finally started, I took the alternator out of the box, it had been on a shelf in my dining room since it arrived, and discovered that the packaging was subpar and the wiring housing on the voltage regulator was broken rendering it unusable. They were going to allow me to send it back but I made a deal with them that I would find a replacement for the voltage regulator and they handle the return shipping on the core. They agreed. Then, after I received the voltage regulator, I checked the bolts that attach the alternator to the mounting bracket and found that the threads on one of the holes into which the bats seat was bad and I could not get the bolt to thread in. I would have to drill out the hole and tap it, which in this case was a bridge too far since I had already spent money to replace the voltage regulator. I emailed them and they said that because the alternator was outside the return dates, they would not allow me to exchange it. But, they suggested that I sell it. They suggested that I sell a defective alternator that they sent to me and buy a new one from them. I informed Tham that I would never purchase from them again ( I have spent over $5000 with them over the past few years) and file a complaint with the BBB and online forums. So here it is. They were a good company when they were located in Connecticut, but the owner sold and they moved to Tennessee and they have gone downhill since then. I would not recommend them to anyone. I also bought a pair of MOOG out er tie rod ends from them and the dust caps fell off both of them while I was trying to install them but again they said it was outside the return window so I was SOL. They sold me junk and do not stand behind it even though there was/is a warranty through them on both parts. Apparently their warranty is not worth the electrons needed to put it on their website.

Purchased a brake kit for my 2016 Mercedes-Benz C300 front and rear rotors from Brembo, makes good brakes unfortunately the package I received had been open before parts were taken out, it was missing flathead screws that secure the rotor to the spindle, very difficult to find the correct ones to fit the Mercedes-Benz they have not been able to help me or send me the correct screws to mount my rotors poor customer service, I hope this helps others when purchasing from Eeuropparts.com

I ordered a BMW steering hydraulic motor from eeuroparts. After the purchase they held Ransom until I pay the core charge. The core charge was not mentioned during purchase! Then, trying to return the item Several months later, they said the core charge had expired. This also was never mentioned. The core charges expire within 30 days from purchase. Not from when received. So, this being a major engine part, from ordering, setting up install with a specialist mechanic, receiving the part back and shipping, I'd say it would be near on impossible to get it back in 30 days unless you planned it like a military operation! Also, the part was not a genuine Bmw part, but a reconditioned knock off. Not even brand new!
Another red flag is it very hard to find their address anywhere online. I know this is an e-commerce company, but most companies have addresses for returns, etc. That's a red flag in itself! You have to go through an extensive vetting process to do a return and, like with my return, there's a sales person that can easily block it with an arbitrary. Oh you There's a sales person that can easily block it with an arbitrary "Oh, you didn't get it back in 30 days. Etc."

The irony is, the returned part would be a genuine and very rare BMW part that could be reconditioned and sold for more money than their knock offs! But I get there's just a sales staff there answering the emails and has probably been told to block all returns as much as possible and doesn't have the whit to know what's good or bad!

Ordered porsche alternator received brake rotor called customer service sent pictures of wrong part took almost 2 weeks from order date for them to get back after several emails and several calls they issued a return label. This should have been the first thing.I would rate this Experience no stars had too give them 1

My issue with them is their return policy. I bought a set of injectors that failed after two weeks of being installed. They had me buy the replacements but then refused to warranty the faulty ones. They gave me three or four different excuses on why they wouldn't warranty them. They gave me the run around for about 3 weeks. Stay away from this company