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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Easy to book with great viz to alternatives resulted in a successful visit, one stop shop for the entire trip.
As per my view, this is reliable and helpful site. Hope so nany people take advantage of this.
Online flight booking to Munich was a seamless experience.
Nelson White was very professional, courteous and hard working. So far he has delivered what he promised. I am still working on a refund of another ticket
Perfect. I did check-in online with no problems. I received notifications in advance.
Good prices, but always asking me to add things to make me spend more money.
Everything is fine! Great service! I have a little delay in confirmation from the bank, but everything is fine.
So far the booking and prices were great, now we are waiting to see how all the accommodation go and how accurate the tickets/seating is.
J'ai bien aimé le choix de réservation elle était vraiment très diversifiée
The site is easy to use and the booking was easy. I recommend everyone to try it.
Thanks for all Thanks for all Thanks for all Thanks for all Thanks for all Thanks for all Thanks for all Thanks for all Thanks for all
It would have been good of the website where I made the booking would have given more information on the subscription service and also on the fact that I do not book directly with LH.
Dear Jakub,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Everything is easy to understand. Good price. Quick reservation and confirmation.
I try first time to use this app.
I check further. But for the moment i like it
I had booked wrong ticket and wanted to change it, so I wrote e-mail right away. Sorry to say, but I did not get any feedback. Instead I got my booking confirmed. I would have bought the correct ticket through edreams but probably that is the last time I use this agency.
Dear Sigitas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Paul,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team