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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Good very good satisfaction ok. Thanks. Lots thanks. Good morning
My experience in the booking process was satisfactory
I wanted to try eDreams service and see what was different from other applications. I was surprised at some different products they offer and how easy it was to book and get confirmation.
It was easier to make a booking with edreams. Really satisfied
Dear Cyrille T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I booked on what I thought was Jetstar's website, my debit card was charged for a membership I didn't authorise. Avoid eDreams at all costs..
I can't really describe my experience with e dreams because I haven't even been on my trip yet!
I will be almost 24 hr on my way to Kuala Lampur which is exhausting but I'm really excited about it.
Your costumer service agents are great they really helped me out during confirming my flighs thank you
Dear Aida B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Everything turned out to be quick and simple, I was able to issue my tickets even without knowledge of English. Thanks
Dear Emili F.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I was struggling trying to make reservations through the maze of addons but when I discovered eDreams they made it simple. Thank you!
Dear Kerry M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Nice excellent good job and my pleasure for good service
Dear Rustamjon D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
1 start is way too high. We prepaid for a car. When we arrived at the Hertz in Phoenix they said they were closed. Meanwhile there was people in the lobby being helped. They refused to give me the car I already paid for and said I needed to contact edreams for a refund. No matter how hard I could never get ahold of a real person at edreams. The closest I got was to talk to a robot on their chat. I was trying everything to not have to file a dispute via my credit card company, but that is the route I had to go because edreams is an enightmare.
Dear Maria J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Cheryl T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Goga B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
All good now. The confirmation took many hours and made me a little nervous.
Dear Katharina V.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I was booked A flight from Brisbane to Sydney on 23/07/22. Four Hours before departure the airline emailed me that the flight is cancelled. The Jetstar sent refund for the flight via third party agent which is Edreams on the 24/07/22. Until now I didn't get muly refund, I called the airline they said that they already released the refund on the following day. I contacted Edreams but seems to be no hope, as they're trying everything to don't get my money back. To all the people in World, please avoid this company before it's too late. If you waste your money try not book any accommodation or flight ticket from this company. Also I will suggest that Edreams should change their company name into " E-nightmare".
I loose my hope to get my money back. They asking me a refund confirmation from the airline, which is the airline already advise them about the refund. The airline told me about the refund ID, but Edreams won't believe in me.
Edreams Booking Ref#*******456
Jetstar Booking Ref# PKIEYJ
Dear Natan M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Do not waste your time buying anything from Edreams. They're executing a huge scam, you have no way of contacting them and they don't care about you and your travel plans after you pay them. I got a refund issued by the airlines directly and Edreams stole it and refused to refund the money back to me. They'll prevent you from getting your refund in case your traveling plan changes. They debit your card and use a different card to pay the airlines that way if the airline issue a refund it goes directly to their account and not yours and they'll ultimately refuse to refund you. It's a scam.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Md B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service