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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Good! It's my first experience with edream. Hopefully, everything will be ok. Specially, at the Hotel bookkeeping.
Dear Mor D,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was very easy to book both the hotel and the flights I required.
Dear Keith W,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
El proceso de reserva fue muy rápido lo recomiendo
Dear Williams T,
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Customer Service
All information was correct and very understandable
Dear Ermelinda R,
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Sincerely,
Customer Service
Exciting experience. Hopefully it goes well. Looking forward to seeing many deals.
Dear Shedrick Q,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Nice service and quick response and received quick email and messages
Dear Jibran B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Por problemas personales no pude viajar y para no perder mi vuelo me dieron la oportunidad de elegir mi viaje dentro de un año
Dear Daniel M,
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Sincerely,
Customer Service
Everything is fine, I am satisfied, the confirmation came quickly.
Dear Adriana M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Time between 2 flight was only 1hour the first flight make a delay of 15 mins and we were left on the tarmac now in the airport has to go along 2 check point my initial terminal was 2 and 2 days before you changed it for terminal 3 so l miss the other flight from Cairo to Tunisia has to pay a hotel in Cairo for 1night then bought 2 tickets for 500 USD due to your incompetence hope that your good office will make the refund as l am your customer hoping to hear from you thanks
EDreams is very good option for travel. Price is much subsidized. I love to travel again and again through eDreams.
Dear Kumara K,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Paul C,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
When I purchased an itinerary through eDreams, I didn't mind the fact that my itinerary couldn't be altered or refunded. But, when the airport passenger traffic denied me boarding, for some Corona Virus issue, I had to request a refund or a different route to travel. EDreams then play the none-reroutable card. Why? Because that is how eDreams make their money. The airline tells me: Go to the travel agency for your refund, and eDreams tell me: It's not our problem, it's the carriers. Who should I believe? They are partners in the stealing and robbing business, That is for sure
After i paid for flight tickets you have taken from me a sum 54 eurod without advising me!
Explain to me
It is not fair
Booking a flight with E-dreams might be cheaper than booking directly with the airline but if there is any problem with the flight (cancellation or changes made by the airline) you will not be able to get any refund from E-dreams. They do not accept any responsibility for your booking and their company policy leaves their customers in the cold. It's pointless to speak to customer service since they claim they can't really do anything about it... that they are waiting to hear from airlines is just a "standard lie" that they tell you. I waited 6 months and still not resolved! Surely it does not take 6 months for a refund from an airline!
Canceled flight mid April 2022 its now October 2022 and edreams has made little to no effort to get my refund. All Chats are electronic with same messages that's programed for auto reply. When sent to actual person was informed via computer they could not help.
Hi!
I don't understand some things!
1. What is the difference between eDream and edreams Preim?
2. I ordered and paid for 4 tickets
From Tel Aviv to Vienna on 6. 06. 23 and back on 20. 06. 23.
3. On 14. 10. 23 they charged me $55.99 for membership in eDdreams Preime.
And now questions:
A. What does it give to be a member of?
B. Is this a discount, so do I deserve a discount for the tickets I ordered?
I want to know if I received a discount as an edreams Preim member for my tickets to Vienna?
If you are ever thinking of using this company to book a trip, please don't. I booked a trip with my 2 sons to Cleveland in May of this year. Dublin to Chicago and then on to Cleveland. They informed me by email a day before travelling that they hadn't booked us on any of the flights to Cleveland or back to Dublin. I had to book new flights at a considerably higher cost. They told me hotel was still booked and paid for but when I arrived in Cleveland, this was not the case. No hotel rooms backed. I have had a partial refund for the flights and nothing for the hotel room. They are a disgrace of a company, buyer beware.
Dear Chin W,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
My husband did not ask to become e dream prime member but e dream add him and charged him € 63 euro, please be careful
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sharon B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service