eDreamsReviews 14,330

It was easy and affordable, I'm happy to book again next time

The issue raised was address without any interest to solve the matter nore provide any solutions. E- Dreams provided no options knowingly that the ticket purchased and paid for by the customer would be rendered useless since there was a misspelling on the name of the traveller.
All manners of communication where exhausted several hours explaining the issue to E-Dreams representatives over the phone only to be redirected to making a e-claim who would again yield the same standardised answer, redirecting the blame towards the air company and not willing to take any additional step in its resolution even the customer suggested the correction done at a extra fee.

Summarising the experience:
The issued and paid ticket cannot be used, as such the entire experience was total waste of founds, time, in exchange for receiving the worst customer service ever...
But at least it was acknowledged by the customer service representative:"yes sir we understand that you will not be able to use the purchased ticket for your travels, but unfortunately there is nothing we can do about it" and then further asking "is there anything else we can assist you with sir?"

I would give them a 10 out of 10 for standardised responses like talking to a AI or computer, where is this world getting to? Really disappointing

Completed everything I need easily and quickly, good experience

My experience was quite negative, I missed my flight due to long queues at the airport despite the fact that I arrived early, and being with a baby in my arms I had to go back home and buy a ticket again for the next day. On another day I was told to pay for the same bag weighing 8 kg (despite the fact that my ticket allowed me to carry 10 kg). I was definitely not satisfied with the level of customer service, who will return my money I've spent for nothing?

Concernant la réservation du vol c'était très simple à faire, excellente plateform avec les meilleurs prix, j'espère ne pas avoir de mauvaises nouvelles lors du vol

The booking process was straightforward. Payment went through as normal. Confirmation arrived minutes afterwards.

This is my first time using your platform I think is better

It was so easy and quick to book my flights. Confirmation and details received very quickly too.

Edreams steal your money.This is not a dream
Just to let everyone know that recently edream went into my bank account without my permission from flights I booked last year.i was charged 54.00 euro for a subscription from last year that I was never asked about this year or emailed about.i contacted my bank to put a block on it...but by the time it went throw it was took out.
How is this legal.
Can anyone help me...I was on to edreams support 4 times trying to sort it out. I got some fella.""god love him"""
I was on a absolute rampage """ his name was zac.was so nice.
But edreams should be ashamed
I always thought u could not take money our of ur account without u being informed..

This company filled our flights incorrectly. We were stuck at airport and had to rebook everything to get to destination. Then came 2 days failed follow up by the company and ultimately we were told to figure it out ourselves because they couldn't help us anymore.
We were left with plane tickets under the wrong name.a security issue at all flight terminals and delayed departure along with hrs of headaches at the airport.then 2 days of headaches to try and return.
Customer Service was basically non existent and flat out lies to call back or resolve the issue.
A week later and once home they emailed to say that our original flight had already flown so they couldn't help.
( no kidding) and basically told me to kick rocks on expecting any type of compensation or partial refund.
Actually they finally emailed me recently with that follow-up notification...5 months after the trip was concluded, and of course. Now it's way past the time that they might have been able to help.
( no kidding) in essence, we never bothered to respond for 5 months.but now we are and it's been to long to even think about making it rite.
Horrible Horrible experience, Horrible company and even worse customer service.
Stay away from this company if you want to actually enjoy your hard earned vacation and money.