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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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El 16 de septiembre de 2025 perdí mi vuelo TS385 de Air Transat (14:10h), con número de reserva *******6742, debido a una huelga generalizada en el aeropuerto de Barajas, Madrid, en el área de control de los trabajadores de Trablisa.
Fue un caso de fuerza mayor, ampliamente difundido en las noticias nacionales, que imposibilitó mi llegada al vuelo. Pese a esta situación, eDreams y la aerolínea se han negado a reembolsarme el importe de mi billete.
He llamado 7 veces en 3 días, asumiendo el coste de un número de pago, y no he recibido solución alguna. Además, pagué un seguro de viaje, el cual no ha sido considerado para mi reembolso. Me parece injusto y poco profesional que, en una situación de fuerza mayor, no ofrezcan opciones de reembolso o reprogramación, cuando otras agencias y aerolíneas sí lo están haciendo. He documentado el caso con foto y correos electrónicos, y lo expondré en todas las plataformas posibles para alertar a otros viajeros. Y que se revisen todos mis audios que desde el primer momento del suceso avisé sin solución. Ustedes cuentan con un seguro, por favor tenerlo en cuenta para la revisión de mi Caso. Espero que revisen mi situación y ofrezcan una solución justa.
This app was recommended by a friend and I have a good experience with it so far
Booking was straightforward enough even for 5 people, I think it would be better if it wasn't necessary to back up through the pages all the way to the beginning if one wants to add or delete a person travelling
Etap zamawiania biletu przeszedł dość sprawnie
In my various attempts to find reasonable tickets eDreams frequently becomes easier and better. The only problem is that I cannot have a normal contact with eDreams in case of complications. For example, I still cannot reimburse cancelled Wizz flights in November, 2024, booked with eDreams. This time I still don't have a receipt with clear price.
I added data to the invoice. Your system did not include it in the document. Your customer support is awful and incompetent. I will never recommend your service to anyone.
Dear Andrei,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
EDreams made it easy and cheaper. 100% Recommended and Satisfied!
My experience was seamless; however, I am bothered that Edreams was attempting to charge me for a standard seat on Singapore Airlines which has no fee for standard seat selections.
I just love this type of services and instant response. So far -- so good!
Easy to book services and pricing was very competitive. Everything went smoothly.
Was able to book and get confirmation of my reservation on time
Needed some questions but it was difficult to get hold of customer service.
I bought the flight ticket among many options and everything went well and easy
Did not buy it myself so thank you for that to my friend
After booking and paying for my flight I immediately received a second demand to buy another ticket which I did not need.
Three days have passed and I still can't see my reservation in the app. I follow the steps from the email for automatic check-in and it keeps giving me an error
Dear Yuriy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Estimado Laura:
Lamentamos mucho que su experiencia con el servicio de atención al cliente no haya sido la ideal.
La forma en que se gestionó la interacción no cumple con nuestros estándares de calidad, algo que nos tomamos muy en serio.
Revisamos su caso para verificar que la calidad se cumpliera y le aseguramos que su solicitud está en proceso y se está gestionando correctamente.
En cuanto tengamos una respuesta, le notificaremos por correo electrónico a la dirección que utilizó para realizar su compra.
Agradecemos su paciencia y comprensión durante este tiempo.
Atentamente,
John
Equipo de Atención al Cliente