On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good 👍good 👍 good 👍 good 👍 👌 good 👍 👌 good 👍 good 👍 good 👍
I got Email about unsucessfull checking but later I got email about successfull checkin so
I am comfused now. App show I have to do checking but in Email I have boarding pass
I have a Prime subscription and during my last booking process I saw something really concerning: The first time I searched for my flight I didn't realise that I hadn't log in, and when trying to do so I closed my search by accident. Once I logged in and gat back to the same flight the final price was the same as the one I had without my Prime account, but this time it was shown as a special price for Prime users, with a much higher crossed out "original" price above, which was not by any mean the price I had seen before.
I will definitely do some more research on this, but it really sounds like eDreams is playing us for fools.
Me parece muy buena app se consiguen pasajes muy baratos la verdad muy buena
Dear Racso,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Fast and easy experience of booking a flight. Cheaper than on other sites
The use of eDreams was to purchase airline tickets from Spirit Airlines, LGA to DET. The website was a little misleading about the 'sign up' now for their 'special deals'. Perhaps I'm a little old fashion indeed. Good Luck Folks!
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Question on Prime involvement -can I cancel the subscription? How to cancel?
Once I finished the process, including payment. I was notified that the my order was cancelled. Once tried to book again, the same exact offer costed MORE than the first one (~30$ more). This is not right. Thanks, Guy.
All was satisfactory and I was able to book my flight without any problems.
I was very happy when I contacted you about a mistake I made and you helped me in a very nice way.
Very easy to book. Easy and straightforward experience along with the perception of honest
Booking was ok, but let's see how it will end. Hopefully good.
Good experience with the web portal for the flight tickets. Great price too.
Was hard to navigate through all the requirements. Had to keep going back
Very professional and easy going in all processes. Tried to push some sales approach, and after 10min we still got to the cancellation of the premium account
Dear Victor,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jon,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care