Employment Development DepartmentReviews 33

Edd hasn't paid me in 5 months while on disability for work injury. I can't feed my kids and can't make bills. It's impossible to call them. They ignore letters of complaints. Now I'm suffering almost going to the streets with my family. Big F for edd

I am writing this in desperate need. I am on disability from getting cancer in my 50's since August, to make matters worse, I had several rounds of chemo due to the amount of cancerous tumors I have. EDD has my automatic payments on hold due to suppose fraud doctor claims out there and need verification, but have not reached out to my doctor team nor have not helped me over the phone, staying on the other end since 8am sharp and hearing their pathetic music loop over and over for hours with no live person in site for days. I have major surgery this January ( only a few days away)with no payment in site and need my funds which is owed to me and yet EDD is playing GOD and hanging it over my head without giving me a dime. I have used my credit cards to the point of getting them at the max, and am not able to work due to surgery around the bend, throwing up from chemo, etc. This is CA EDD, which is pathetic. Our Govenor Newsom needs to get on the ball and help is CA people! What will I do for income and to pay my bills, especially my admittance to the hospital which is required?! Can anyone answer that?

Before I begin, if anyone needs to get through to EDD's SDI (state disability insurance program) because it is literally impossible if you don't know this, you must call, press 1 for English (or listen to other languages and pick yours), then it's press 3, then 2, then 1, then 0. Just wait only long enough to hear a bleep of what the automated system is saying before pressing those 1, 3, 2, 1, 0. Also, I've only gotten through at the Very end of the days.
I have spoken to at least 10 workers in the last year and I am sad to say that 7 of them were either extremely rude, hung up on me or did not answer my questions. Something is genuinely wrong with this agency when workers feel ok telling their customers that they are "rambling" when I ask in a nice tone "help me please understand what the next steps will be since I have been dealing with this same issue for the past 2 months and had I not had savings, I'm not sure what I would have done... is there something EDD does when a mistake keeps happening and someone can't pay rent?" It was a genuine question met with hostility and I was then told I'm rude and told I'm saying things I was not and then hung up on. In the past year I had a worker tell me that they get to decide whether to follow governor Newsom's Covid-19 orders written into law which allowed the waiver of the first week of disability for those who had to quarantine... they literally broke the law and told me they make the rules. Absolute joke and sick.

Clearly, waiting over a MONTH for my last EDD payment is cause for a phone call to EDD. I've heard all of the rumors about their incompetence, and they are all true.

EDD is horrible and such a freaking joke! They have more than five telephone numbers and all of them will either hang up on you or lead you to another number that will eventually hang up on you, or will simply not respond to your specific needs, and then hang up on you. Think you're going to get a live person in that case? Absolutely not! What you will get is hung up on after waiting close to an hour or more. There is no way that since covid, they have not been able to catch up at all. What have they been doing?! They are working from home remotely thus we can't go into an actual location. But, if you have any real questions and need real answers, you cannot get a live person over the phone nor via online chat to remedy your issues. What are they doing with the money that they're getting during covid?. Clearly, absolutely nothing! They should be shut down and let some other entity take over and do the work to get the job done! This is very frustrating and California really needs to get their act together! Big time LOSERS!

The EDD site has a terrible and confusing layout. The design is complicated and messy as filing new claims are. The customer service representatives are extremely rude and prejudice. They will cut you off if you need something from them by which you are forced to call them when your account has problems. At the login page, the site has no features ever. It won't show your status about your benefits and service.

Today 02/28/2021 I started my day with a hit cup of coffee and begain my time consuming endeavor with the California EDD phone line (*******636) which claims to be open from 8am-8pm my irst attempt was at 7:59 ecactly after listening to the prompts whuch took around 1 1/2 minutes i was told they were closed. I then called back and gof diconected after about the same time using different prompts. On the third try i got througj to an operator but was told i needed to be transferred to someone else and that the wait time soukd be thirty minutes. So i waited... And waitied some mire and after about dour hours and thirty minutes i took a video of me waiting... And then the phone hung up. Im so let down by the ststem thats currently in place. See attached media.

Edd is no good especially durning this time, they took my unemployment because you have idiots out here defrauding the system but it's people bloke me who genuinely need the unemployment and now it has been taken from me, I had verify myself because if these idiot $#*! mfs doing what they did, I can't afford my rent or bills at this time because if the pandemic but here come evil leaving me In a position to where idk if I we I'll even have a place to live but these edd people don't give a crap about that. What are we supposed to do? Mfs can take are money but have no intent on replacing it or none of that, them mfs have no worries Abit there bills or rent so they don't care, thanks alot $#*!ty $#*! unemployment people. You are going a real $#*!ty job of making sure people get there money, instead you sorry pieces of $#*! are going around taking people money than telling people you are $#*!ing sorry and to hold on. Yeah ok, hold on huh. That's a good 1

This site and phone number is the most conveluted system ever. Its extremely hard to get someone on the phone and get a responce back. They work hard not to communicate or talk to people. Listening to long prompts and looping constantly on the site.