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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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Easy and great customer service! Great quality. I would definitely order from this company again!
The part came in a timely manner. It unfortunately does not fit my vehicle. Hopefully the return for a replacement will go as smoothly.
The product arrived in a timely manner and was exactly as needed. It was easy to navigate the site, find what I was looking for, and checkout. However, I signed up for emails...and almost immediately regretted my decision. I was bombarded by excessive emails, with intrusive, distracting, and highly unprofessional subject lines. I let it go for about a week to see if anything would change, but alas, it did not. I immediately unsubscribed, and this was before even receiving the product I ordered. Despite the product and ease of purchase this experience would make me hestitate before ordering again or recommended the business.
This hood was delivered damaged, the damage appears to have been done BEFORE shipping as the box it was in was not torn damaged or ripped. I will be contacting Eckler's.
They always have what I am looking for and I can count on them to deliver my order quickly
I ordered a part and within 30 minutes wanted to cancel it but the website was too difficult to manage. There was no simple click on the item and select cancel
I lost a center cap and needed a new set and the process was very fast and simple found the replacement set and had it ordered in less than 10 minutes
I know what to expect I've ordered several items from eckler before
I was debating on the brown or black options picked the black then got notice of open box deal figured it be a black set beings that's what I selected and received a silver color don't know why that was even offered silver doesn't match
Donald,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
Really easy to order and my part came quick. Very satisfied with the whole easy experience!
Item was listed as used at a discounted price. The box arrived 1 week early with no notification.
The packaging was deficient. The hood was loose in an oversize box.
The hood arrived damaged, not used.
Some visual damage is from underneath, covered by the under side supporting structure. One corner of the hood is folded down because there was no protection on it. The hood was not secured in the box.
Mark,
Thank you for speaking with me today regarding your review. It was my pleasure assisting you.
Kelly
Found exactly what I needed and order came quickly. Good service and availability.
My phone salesman was very helpful and friendly and knowledgeable. He did everything he could but the problem i have been having is the company has been discontinued and not reproducing the parts for my car. The salesman trying but my car is a 1964 Ford Fairlane 500 ht v8 289 automatic transmission c4 car. Just don't have alot for my application.
The mayor I receive would not work for my car would not adjust over far enough to me to see the rear end of the car through the mirror
Good price, fast delivery. Will not install for some time but price had me grab this now
Had items others didn't and prices were, good. Delivery was quick expected to take longer.
I went to other web site they didn't have what I was looking for
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mark,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly