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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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You can't find a 1928 front break rod just anywhere and you had one.
Very good! The salesman was very polite. He very fast at getting all the info he needed. I give him 5 STARS. THANK YOU!
Ordered one day, confirmation that night, next day it shipped, that's fast
Your system have improved dramatically HOPE my order is in order and will be sent without difficulty
The expert I talked to about ordering upholstery was a great help.
We are restoring a 51 Chevy Style Line Deluxe and have found so many good buys from Ecklers. And our orders have come in a very timely order.
A long term customer always 100% satisfied with the company and their products. Excellent and easily navigated website.
Thanks!
It was as easy as pie to order what I needed. You sight is easy to find what you need. The delivery was two days early as stated. Thank you.
I am waiting for my door Sill Plates. It should be here next week
Thank you. I'll be ordering again! Got the help i needed.
I haven't even received my order yet and have gotten multiple emails every day wanting me to review the product. I have never had so many requests for a review without even getting my order
Initiated chat and to my pleasant surprise someone responded immediately They suggested someone call regarding my question Ok About 5 minutes later someone calls (I've waited HOURS for return calls from people already have business relationship with - days medical questions) Quickly answered my questions
Got a person who knew about the part I needed; he verified that the parts ETA listed on the website was firm and the part I was looking at online fits my car. Thank you for your customer service.
I have always been pleased with Eckler's parts and delivery's. And prices are comparable or less.
Not only ordered but received a call from this company and incredibly fast shipping so great transaction for me
Always have a hard to getting thru the on line order process.
I have used Eckler's for a long time, more so in the last couple months because I found a new project car. Some of the prices are outrageous, others are extremely generous. Find the balance, and Eckler's is pretty good (I am sad so many of the online vintage car shops have merged - I assume private equity firms, but who knows). Shipping is reasonable, and the one return I've had went smoothly (it was damaged in transit due to poor packaging - manila envelope instead of a box). They credit your store account and not your form of purchase, so be aware of that if you need to return an item.
Called Ecklers to find 1967 oil filter replacement. Taney C was very responsive finding my part in a few minutes. I would highly recommend Ecklers.
I have nothing but good things to say about my years of experience with Ecklers. I have been a customer since 1988. Thanks to all the professionals at Ecklers who have always been the best ever! Thank You!
Good service no problems and no delays in shipping
Parts came today all correct really enjoyed our salesman very helpful and professional enjoyed working with your company thankyou
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Robert,
I apologize for the overwhelming number of marketing emails. I completely agree that you cannot review a product until you have received and installed it. I hope you have had a chance to do so by now and can provide us with a proper rating. We would greatly appreciate it!
Best regards,
Allison