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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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This arrangement was sent to a funeral home. The delivery was prompt, but the arrangement was not what the picture on the site had shown. It was an assortment of greenery plants with a small group of flowers added for color, there were no flowers. So the 4 stars.
Everything went great, thanks very much from start to finish.
Site was easy to use. My only suggestion is that maybe take a photo of arrangement upon delivery? It would have ben nice to see it overall.
Good experience, they helped make sure all went well, even made a couple of calls to make sure flowers went to he right place at the right time.
It declined my card?come to find out it was my back because you are in Canada all is good now!
My order was from out of town. It's nice to know a service like this was there when we needed it. Thank you for an efficient experience.
I did not want an eternity candle for $9.99 but there was no way to remove it. You removed it promptly once I mentioned it
Thank you
I did not want an eternity candle for $9.99 but there was no way to remove it.
I was happy with the flowers I chose and happy with the service (flowers were delivered on time, etc.)
The only complaint I have is when I went to check out—the customer has to be careful at checkout because a virtual candle ($10) is automatically
Added to the order. You have to uncheck a box if you don't want it—unfortunately I did not notice this (& I think this happens to many others) & the extra $10 was added to the order.
Very easy process especially at time of sorrow. Thanks.
Straightforward and easy. Deceased family was very happy with the Peace Lily as a lasting memorial to their loved one.
This was so easy to do. Thanks!
But I was not happy with the flowers that were received.
Very pleased with the delivery personnel. Horrible weather but they handled it well and were very professional.
Received email that the item was delivered timestamped 3:02PM on Feb 18,2023.
Delivery was EXPECTED for the FUNERAL MASS at 10AM.Delivery date Feb 18,2023 10:00 AM
I HAVE NO IDEA IF THE BOUQUET WAS RECEIVED ON TIME.
In the memory of Jacqueline P. LaBella
Delivery address Jacqueline P. LaBella
Church of the Magdalene
525 Bedford Rd
NY
Tarrytown
*******
Card message
Message In loving memory of Jacqueline P. LaBella, Please accept our most heartfelt sympathies for your loss.
Name(s) to appear on card Love, Gilda and Chuck Reinhart
Billing
Name Gilda Reinhart
Telephone number *******742
Payment Credit card
Card type discover
Card number **** **** **** 6427
Subtotal: $110.00 USD
Care handling: $2.00 USD
Weekend fee: $5.00 USD
Eternity candle: $9.99 USD
Total $126.99 USD
* An international transaction fee may apply to U.S. residents depending on the card holder's terms and agreement.
Legacy.com was going to charge us $2500 to place a one day obituary.in the newspaper. This was a better option for our family
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members