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The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
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I lost a dear friend who lived 1,200 miles away. I was offered Echovita's sevice on her obituary page. The floral arrangements looked lovely and, unlike other on-line florists, there were no huge delivery and service fees. The price shown included all that and, considering the current economy, was reasonable. Friends who were able to attend the wake told me that what I had chosen was lovely. It arrived on time! I recommend Echovita wholeheartedly!
I simply followed the prompts to order flowers when the obituary mailer arrived. Very user friendly.
Family acknowledged receipt within two days.
Arrangement delivered was not what was ordered. Ordered very colorful basket with roses, greenery and other flowers. Received a small basket of greenery. Complained and asked for refund. Very embarrassing. Got a full refund.
I even made an error on my order, and added an extra item. Echovita responded quickly and personally to me, and refunded that portion right away. Best customer service ever.
This is a very user friendly website. The flower arrangement was beautiful and very fresh.
The ordering process was quite easy, however, our relative at the service took a picture and it dyed not look like what we selected. For $230 our family expected that the quality and design represented on the website was what the real thing looked like at the service.
The floral arrangement was simply beautiful. Thank you for your excellent customer service and satisfaction.
I truly appreciate you guys taking the time to deliver these beautiful flowers to someone who was very close and dear to me. Thank you so much.
This was a seamless order. It was great to use this site.
I put in my order the night before and it was delivered the next day, very impressed with the great response time and delivery.
Appreciated that the flowers were delivered earlier than specified to be available the viewing the night before the celebration of life at the church--and later transported to the cemetery for the burial.
Flowers were beautiful and received many positive comments. Unfortunately the lilies had to be removed since one of the attendees had an allergy, but that wasn't the fault of Echovita. Just something to be aware of before you order flowers.
Would like a explanation and a apology to the family. Refund would also be in order. Reply ASAP.
Ok I guess. Don't remember using this service at all
I was disappointed when I saw the display at the church. It was smaller than I thought and there were gaps in the arrangement.
Answer: Candles, messages, and memories left on Echovita only appear on the obituary page you left it on Echovita. They do not simultaneously appear on the funeral home's website. No where on Echovita does it say candles, messages, or memories left on our website appear on the funeral home's website. You'd have to visit the funeral home's website yourself and leave whatever you'd like there. Thank you. In the future, you may contact us directly via our contact us section.
Answer: The eternity candle you purchased is a virtual candle that remains lit on the obituary page on our website. The family is not directly notified, but your message and candle are posted publicly on the obituary page, so anyone who visits the page will be able to see it.
Answer: Hi James, you may call our partner, Blooms Today directly to inquire about your order at 1-800-522-8707. This phone number is also stated on our website on the flower selection and checkout pages.

