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Echovita

3.7

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Echovita Reviews Summary

The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.

This summary is generated by AI, based on text from customer reviews

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160
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6

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7,937 reviews

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Florida
1 review
0 helpful votes
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PERFECTION
May 14, 2023

I lost a dear friend who lived 1,200 miles away. I was offered Echovita's sevice on her obituary page. The floral arrangements looked lovely and, unlike other on-line florists, there were no huge delivery and service fees. The price shown included all that and, considering the current economy, was reasonable. Friends who were able to attend the wake told me that what I had chosen was lovely. It arrived on time! I recommend Echovita wholeheartedly!

Date of experience: May 14, 2023
California
1 review
0 helpful votes
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Flowers at my fingertips
May 14, 2023

I simply followed the prompts to order flowers when the obituary mailer arrived. Very user friendly.
Family acknowledged receipt within two days.

Date of experience: May 13, 2023
Tennessee
1 review
0 helpful votes
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Bad Bad Experience
June 12, 2023

Arrangement delivered was not what was ordered. Ordered very colorful basket with roses, greenery and other flowers. Received a small basket of greenery. Complained and asked for refund. Very embarrassing. Got a full refund.

Date of experience: May 12, 2023
New York
1 review
0 helpful votes
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I even made an error on my order, and added an extra item. Echovita responded quickly and personally to me, and refunded that portion right away. Best customer service ever.

Date of experience: May 12, 2023
Wisconsin
1 review
0 helpful votes
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Beautiful arrangement
May 12, 2023

This is a very user friendly website. The flower arrangement was beautiful and very fresh.

Date of experience: May 12, 2023
Minnesota
1 review
0 helpful votes
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Flowers
May 12, 2023

Things worked out fine as far as I know.

Thank you.

Date of experience: May 11, 2023
California
1 review
0 helpful votes
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The ordering process was quite easy, however, our relative at the service took a picture and it dyed not look like what we selected. For $230 our family expected that the quality and design represented on the website was what the real thing looked like at the service.

Date of experience: May 11, 2023
New York
1 review
0 helpful votes
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Review
May 11, 2023

. Very uneventful and quick. The arrangement was very lovely,thank you! Keep up the good work

Date of experience: May 11, 2023
Ohio
1 review
0 helpful votes
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First time ordering
May 10, 2023

Beautiful selections, easy ordering and fast service!

Date of experience: May 10, 2023
Texas
1 review
0 helpful votes
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Billing
May 10, 2023

I'm using this for the first time and all seems to be going well!

When will I get a bill for this?

Date of experience: May 10, 2023
California
2 reviews
0 helpful votes
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Beautiful
May 10, 2023

The floral arrangement was simply beautiful. Thank you for your excellent customer service and satisfaction.

Date of experience: May 10, 2023
Florida
1 review
0 helpful votes
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Amazing
May 10, 2023

I truly appreciate you guys taking the time to deliver these beautiful flowers to someone who was very close and dear to me. Thank you so much.

Date of experience: May 10, 2023
New York
1 review
0 helpful votes
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Quick & Easy
May 10, 2023

This was a seamless order. It was great to use this site.

Date of experience: May 10, 2023
Texas
1 review
0 helpful votes
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Bereavement
May 10, 2023

Very easy and convenient I would use this again for this purpose

Date of experience: May 10, 2023
Georgia
1 review
0 helpful votes
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Very satisfied
May 9, 2023

I put in my order the night before and it was delivered the next day, very impressed with the great response time and delivery.

Date of experience: May 9, 2023
Virginia
1 review
0 helpful votes
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Appreciated that the flowers were delivered earlier than specified to be available the viewing the night before the celebration of life at the church--and later transported to the cemetery for the burial.

Flowers were beautiful and received many positive comments. Unfortunately the lilies had to be removed since one of the attendees had an allergy, but that wasn't the fault of Echovita. Just something to be aware of before you order flowers.

Date of experience: May 8, 2023
Ohio
1 review
0 helpful votes
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Goods
May 7, 2023

Easy to order and send. I liked everything I received

Date of experience: May 7, 2023
Pennsylvania
1 review
0 helpful votes
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Would like a explanation and a apology to the family. Refund would also be in order. Reply ASAP.

Echovita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 7, 2023
Georgia
1 review
0 helpful votes
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Delivery
May 7, 2023

Ok I guess. Don't remember using this service at all

Date of experience: May 6, 2023
Illinois
1 review
0 helpful votes
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I was disappointed when I saw the display at the church. It was smaller than I thought and there were gaps in the arrangement.

Echovita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 6, 2023