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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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Experience was great. Easy to order and flowers were delivered in good time. But WOW is this company ever focused on marketing to get future business. Not subtle at all.
I would have appreciated more options among the funeral arrangements.
Our order was canceled because some flowers were not available. Re ordering was not very easy and we had problems with that. Once we finally had an orfwr we were promised same value as our previous order. It was not. We were very dissatisfied with the flowers that were delivered. Not worth what we paid for.
Order was to be delivered for a service, but was delivered 10 minutes before the service was over.
Convenient, easy to do- thank you so much!Thank you so much for excellent service - so appreciated!
People receiving the flowers loved them- they were beautiful and so appreciated
Bad experience.
Careless handling of the order. It was delivered to the wrong address.
Very disappointed and unsatisfied for the service!
Ordering and paying on line easy. Ordered 6 days prior to funeral. FLOWERS DID NOT GET THERE. I spoke to funeral directors. They suggest not dealing with you because your service is not RELIABLE. And you should not be offering such a service. BUT APPARENTLY YOU INSIST THAT THE WORD OF DEATH IS PUBLIC NOTICE AND YOU ARE ABLE TO INTERVENE. Well you shouldnt.
Excellent delivery. I don't know what else to say. The arrangement was beautiful.
Expensive for a small vase of flowers. Arrangement was small
Great choices on the kinds of flowers. We had many price ranges and colors for both men and women's that have passes.
Did not deliver flowers and not notified until after the funeral. Really! Just horrible!
Did not fit right, call,sent picture, you sent more Velcro to help h, still not fitting mainly over top glove box on dash, your company has great references, maybe just my car!
The delivered floral arrangement did not meet the standards set in the photo and verbal description of the product.
A partial refund was offered. In retrospect, it should have been a full refund!
First time ordering flowers on computer. Went pretty easy
Easy to navigate the ordering process and the florist that was chosen delivered a gorgeous standing spray. Received a lot of compliments on it. Thank you.
J'ai été très déçue. Les fleurs jaunes étaient toutes fanées. Ce n'était pas l'arrangement qui était illustré. On dirait que ça faisait plusieurs jours qu'elles étaient préparées. Désolée.
Ordered flowers, paid Invoice, I was notified no one could meet the order on time, offered an alternative, I accepted, flowers delivered to my family's home a few days later, they thought the flowers were beautiful.
This peace lily was delivered to my brother-in-law's celebration of life service on time, and it was big & beautiful! My sister loves it. Great service and wonderful product!
I wanted a flawless way to pick flowers for our friend. This site was user friendly!
Ordering was swift and smooth, flowers delivered as scheduled. I am a happy and satisfied customer!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Laurie,
Hi Laurie,
We're terribly sorry to hear of the experience you had with the local florist that was responsible for preparing and delivering your order. When looking into your order, I saw that it was supposed to be delivered on June 13th, and it was refunded on June 16th, which was not a week later. There are many lies within your review. The funeral home lied to you and if they stated that we are not reliable and provide you with false information about us, then we will deal with them directly for defamation. Any death that is announced publicly is a public notice, that's obvious. We don't intervene. You ask people to contact a local florist, but if you actually knew how we operate then you'd know that all of our flower orders are fulfilled by local florists via our partner Blooms Today. You claimed we are not affiliate with funeral homes, that would also be a lie, as we are affiliated with many funeral homes, just not all funeral homes. Thank you.