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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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Was able to place an order in the morning and saw the product at the event that afternoon. Thank you!
Saw link to your service when reading obituary. We are in North Dakota & wanted to send flowers to relative in Florida. Your site was super easy to use & relatives who attended the service said our bouquet was beautiful!
Flowers were timely delivered as promised. My friend informed me that they were very beautiful.
Ordering off of the obituary/funeral home site, I had never done this before but it was wonderful and was very happy to see our flowers delivered and looking amazing at such a difficult time. Beautiful and no stress. It would be nice to know via text that flowers actually are delivered to location. Excellent experience!
Very easy and convenient. The process gives you great choices and then delivers. :)
I tried to email the site on my experience and I was told I had to contact the vendor directly?
Anyway, took pictures of the arrangement and it was not as appeared in the photos of pictures to order. I ordered the largest arrangement available on the site, and the arrangement delivered was more greener and less flowers, very disappointed. Mary Ann Lukowicz
I was disappointed with the arrangement that was sent. The flowers looked old and lifeless and I had requested that a "beloved aunt" banner be placed on the flowers and it was not. As part of the immediate family, and the only nephew, I was sorely disappointed in the quality of the arrangement considering the price I paid for it AND the fact that I CALLED to request the banner.
Very helpful - when flowers could not be delivered, options were immediately provided - since none would work and immediate refund of my order was made - be nice if all site worked as easily as Echovita's site!
Very easy and effortless, however, I can't verify if the flowers were delivered or agree with my selection. If would be nice to get a picture of the flowers to see what was delivered.
I ordered a lily plant, but was told the florist did not have any of these even though they had been pictured in the ads. Instead an arrangement of equal value ($100) would be substituted. What arrived at the funeral home was a scrawny dish garden (no flowers at all). I was embarrassed to have my name on it.
Hi J.S.,
I'm sorry to hear about your experience. I'd like to clarify a few things. First, Echovita is an obituary website, not a florist. We show the floral arrangements that you can choose from, as we've selected arrangements offered by florists, which best suit such services as funerals. When the order is received, our partner Blooms today, processes that order by sending it to the closest local florist, who is then responsible for preparing and delivering the arrangement selected. If the local florist does not have the flowers or plant selected, they will notify the customer and give the option to cancel and refund the order or substitute the order with another arrangement of equal value. If you are unhappy with the arrangement that was delivered, please call Blooms Today directly at 1-800-522-8707 to express your complaint and receive a refund or other option available. Thank you.
Your company provided a way to get something in a limited amount of time to a funeral and I appreciate that so much
We thank you for your service to send flowers of our heart to a grieving family at the funeral in time.
Nervertheless it would be much better that we could get any kind of the message from the family.
Hope you will consider to it.
The floral arrangement was beautiful and very much appreciated by the family for funeral services.
The process was easy and convenient. The arrangement was beautiful.
Easy to order, plenty of beautiful displays. My floral arrangement was delivered the day after ordering.
It was easy to process the order. Had a confirmation through my PayPal that payment was processed. Received an email to follow up if flowers were delivered or not. Had to confirm with a family member that it was received. There should be someway of knowing when the flowers were delivered so I could know would be helpful.
What I ordered for a funeral was not what I ordered and I was very disappointed. I was embarrassed that my dear friend and her family received what they did. I called about the issue and I have to say that the person I spoke to was very nice and apologized that what I ordered was wrong and she refunded my account.
Hi Dorothy G.,
We are sorry this happened to you. The local florist who was responsible for preparing and delivering your order will be notified about the issue, so that it doesn't happen again. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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Hi Mary Ann L,
You were advised to contact our partner Blooms Today directly because they process all of our flower orders, and when the customer is unhappy with the arrangement delivered, they must contact them directly. This is stated on your order confirmation email, in our website's refund policy, and in our FAQ section. Their customer service phone number is also stated on every flower page and customers are advised to contact them directly for any questions, modifications, or concerns regarding their order. Thank you.