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Echovita

3.7

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Echovita Reviews Summary

The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.

This summary is generated by AI, based on text from customer reviews

service
160
shipping
6

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7,937 reviews

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Ohio
1 review
0 helpful votes
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Great Flowers
July 24, 2023

Ordering was easy, now just to see if it arrives on time and what it looks like!

Date of experience: July 24, 2023
Texas
1 review
0 helpful votes
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Seem less and easy
July 24, 2023

What a easy, seem less way to support loved ones. We would use them again.

Date of experience: July 23, 2023
Minnesota
2 reviews
0 helpful votes
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Memorial Service Flowers
July 24, 2023
Updated review

So far, so good. The purchase was simple. The flowers were delivered. The arrangement was ok. Not as nice as I would have hoped, but I only saw a picture of them. Maybe they were prettier in person. I sent them for a memorial service and the family was very appreciative.

Date of experience: July 23, 2023

So far, so good
July 9, 2023
Previous review

So far, so good. The purchase was simple. Now I hope to see the flowers delivered.

Date of experience: July 9, 2023
Maryland
1 review
0 helpful votes
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Cancelled order
August 22, 2023

I ordered flowers for a dear one's funeral, but the order was not fulfilled. The basic price was refunded, but your $2.99 fee was not.

Date of experience: July 23, 2023
Texas
1 review
0 helpful votes
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The florist did not deliver flowers to funeral or graveside. The company did not notify me of being unable to deliver. The family the delivery was supposed to receive notified me and contacted the company. How embarrassing and humiliating during a period of grieving.

Date of experience: July 23, 2023

Easy shopping
July 4, 2023
Previous review

Easy shopping

Date of experience: July 3, 2023
Arkansas
1 review
0 helpful votes
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Miss a funeral? Why bother?
August 22, 2023
Updated review

A week prior to a funeral I made a purchase. The day of the funeral, I received a note saying the order could not be delivered. With a week to prepare, someone could have made sure all was OK. The loved one I wanted the family to know was remembered had to told after the fact.

Date of experience: July 23, 2023

It was a trick to use the message segment of the purchase
July 6, 2023
Previous review

It was a trick to use the message segment of the purchase. All else was OK.

Date of experience: July 6, 2023
Canada
1 review
0 helpful votes
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Disappointed
August 22, 2023
Updated review

Did not do anything for us, you guys said you could not find anyone so you refunded my money. Interesting though, WE DID.

Date of experience: July 23, 2023

Easy and efficient
July 6, 2023
Previous review

Easy and efficient.

Date of experience: July 6, 2023
Massachusetts
3 reviews
0 helpful votes
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Funeral Arrangement
July 23, 2023

I ordered this arrangement through the recommendation of the Funeral Home in Waltham, MA.
The arrangement arrived in perfect time for the wake despite the fact it was a last minute order. It was just as pictured online, just gorgeous. I will defintely order from Echovita in the future.

Date of experience: July 22, 2023
Florida
1 review
0 helpful votes
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Flowers different than pictured
August 21, 2023

The arrangement I ordered Vivid Recollections was pictured with mostly yellow flowers with a few pink and one purple. The arrangement delivered had a lot of pink, red, and purple mixed with yellow and white. It was pretty but I chose the arrangement for the yellow flowers.

Date of experience: July 22, 2023
Illinois
2 reviews
0 helpful votes
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Check the price at other vendors!
July 22, 2023

Flowers were much more expensive than offered by the funeral home. Very disappointed about that.

Date of experience: July 22, 2023
New York
1 review
1 helpful vote
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Flowers late
August 21, 2023

Flowers didn't arrive until the service was over. Beautiful arrangement but got there late. Very disappointed on an already very sad day of my sister's funeral.

Echovita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 22, 2023
Arizona
1 review
0 helpful votes
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Flowers for a funeral
July 21, 2023

The automatic selection of the candle is annoying.

Date of experience: July 21, 2023
Canada
1 review
0 helpful votes
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I was not able to attend the funeral, I only knew a couple days in advance and only requested flowers from Echovita the day before the funeral.
Not having yet received comment from the family since the funeral, it was comforting to receive a message from Echovita that the flowers were indeed delivered.
BY the way, very nice selection of flowers on the website!

Date of experience: July 21, 2023
Wisconsin
1 review
0 helpful votes
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Gold star
July 21, 2023

Great
Thank you. The family appreciated the gesture

Date of experience: July 21, 2023
Ohio
1 review
0 helpful votes
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Funeral
August 20, 2023

I couldn't get my 1st choice time slot, the order was delivered a little later than I requested (I was already gone). I got an email that it was delivered, I wasn't there to confirm. I never saw the arrangement, the services may have already been over, so I have no idea if it made it to the intended recipients, or what it looked like.

Echovita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 21, 2023
Florida
1 review
0 helpful votes
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Flower Arrangement
July 21, 2023

I was very pleased with the service and delivery of my order.

Date of experience: July 21, 2023
Indiana
1 review
0 helpful votes
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Did not get what I ordered
August 19, 2023

The flowers I bought were not what was delivered. They were much smaller and missing pieces.

Date of experience: July 20, 2023
District of Columbia
2 reviews
0 helpful votes
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On time delivery
July 20, 2023

Flowers were delivered on time and it was easy to order

Date of experience: July 20, 2023
West Virginia
1 review
0 helpful votes
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Satisfied
July 20, 2023

Quick and easy and went as expected. Plant was very nice. No problems

Date of experience: July 20, 2023
Arizona
1 review
0 helpful votes
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Memorial Without Our Flowers
August 19, 2023

We ordered an expensive bouquet of flowers for our friend's memorial and when we attended, the bouquet was not there. After several attempts to alert the florist, we were only told that they had delivered the flowers to the funeral home and put them on a conference table as some employee told them to do. There was no follow up with the funeral home to see why the flowers never made it to the memorial. Now you want a review?!

Date of experience: July 20, 2023
Jordon L. — Echovita Rep
over a year old

Hi Marsha B.,
I'm terribly sorry to hear about this situation. There are several issues with your review that I would like to address. First, for any issues, Blooms Today would be the company you'd contact regarding your order, which is stated on your receipt. You stated you exchanged several impersonal texts, however, Blooms Today does not text, so I don't know who you were communicating with because it was not a representative of Echovita, nor Blooms Today. When flowers are delivered to a funeral home for a service, a member of the funeral home's staff directs the deliverer where to place the flowers. If the deliverer was directed to place the flowers somewhere by the funeral home staff and the funeral home staff forgot to place them on display during the event, then that is the funeral home's fault and you must discuss that with the funeral home. Since you were at the funeral home and the arrangement was there, the funeral home staff should have been easily able to find the flowers and put them on display. Echovita and Blooms Today are responsible for getting the flowers to the correct address by the time selected. It is the funeral home's responsibility to make sure that all flowers delivered for a service are on display during the service. Thank you.