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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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Placed an order online. I accidentally misspelled something on the card so I had to contact them by email to ask for a correction. It was promptly taken care of and received an email making me aware of the correction. Very pleased with everything.
My order was delivered on time and was even prettier that the picture!
While the card message could have been a little more professional, the arrangement was absolutely beautiful.
It was very easy to select something and send a nice message
This was smooth process with day of delivery available. I navigated the site easily and the options and information was easily verified. Very satisfied.
Ordered flowers on Sunday morning for late Sunday afternoon delivery to a Rosary Service - flowers were beautiful - exactly as pictured, and were delivered by noon.
Very easy and smooth. Appreciate it, thank you! Great!
Simple and convenient ordering. Excellent service, attractive dish garden.
The flowers were pretty but they were small I paid for premium size so I naturally would think the boutique would have been a lot larger than they were for the price I paid
Wreath wasn't delivered to the funeral home as ordered. Called 45 min after service started to inform me. Delivered to my aunt's home same day and refunded $27.
Very easy to place the order yes very easy to order
The plant that was selected was beautiful. The family that received it enjoyed it. Was delivered early, so it was there for them when they arrived at the church.
I generally will NEVER give a negative reviews. I have requested the follow up emails stop. They never did and still have not.
Oh, and by the way, the flower arrangement was not even close to the picture from what I ordered. It was not bad, but certainly not worth what I paid.
Ordered Flowers to be delivered to a family member funeral, were never delivered. Then they were supposed to be delivered to the Family house and were never delivered. The order was made 5 days before the Funeral, so it wasn't like there wasn't time. Very upsetting at the time.
I ordered flowers but you added in a memory candle on my order. I didn't request it.
Flowers were delivered on time, and were appreciated.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Terrillyn F., we're sorry to hear your order wasn't able to be delivered to the funeral home. We hope the flowers delivered to your Aunt's home were beautiful.