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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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Ordered flowers for a funeral out of town. The flowers were awesome as I followed up with my brother to make sure they were what I ordered and were delivered on time. A very pleasant experience!
Flowers did not arrive for the services, funeral home had to call my friend to come by and pick up after the services were over.
I was not able to attend my cousin's funeral but family response was that the flowers were beautiful.
Thank you for the easy website, however I didn't know you were an out of the country company and was surprised to see foreign exchange fees on my credit card bill.
The flowers were beautiful, red/white/blue perfect for remembering the veteran. Ordering was easy, payment was secture and great communication throught the order. Thank You
Very disappointed with late delivery of 4 days.I reached out to support team and basically I was called a liar. "We've never had thus happen before" unquote so to be clear nearly a hundred dollars spent and there is apparently no concerns from support team. Horrible customer service from support representatives and piss poor company.
This company was very easy to work with and no surprise charges. I like the email I received ensuring it was delivered. One suggestion that would be nice, is to receive a picture of the bouquet when it is delivered with the e-mail verification.
Delivered tattered purple flowers wilting half dead ugly arrangement not at all what was pictured online. Embarrassing for me to have at my beloved aunts funeral. Ripped off.
Hi Shar P.,
We're sorry to hear the flower order delivered was not as pictured. If you are not satisfied with your order, please call Blooms Today directly at 1-800-522-8707, as our policy states. This is also stated on your order confirmation email. Echovita is not a scam, and we have a 100% satisfaction guarantee or your money back along with Blooms Today. A picture of the flowers delivered may be requested by Blooms Today. All flower orders are prepared and delivered by a local florist.
Site très simple pour la commande.
Le bouquet était très bien.
Parfait, merci
Wonderful flowers and delivered in a timely manner. In trying times, this is very much appreciated. Keep up the good work!
Disappointed with product and service. Received notice of substitution due to lack of flowers. When I saw end result at service, there was more container than flowers.
His funeral was several states away. We could not go. Ordering flowers through this site at least allowed us to let our aunt know we cared
I ordered the flowers online. Was assured that they would be delivered. Next day I get an email requesting a new address to send the flowers. I thought that's the funeral home that they need to be delivered to. I called them they said none of the florists will deliver to that address. So I was given a refund promptly. Which was good. Still I needed those flowers there. I stopped by the florist in town beside the funeral home. Was told no one contacted them about an order. Wasn't a good experience. Some things you can't trust to an online order. I found out the bad way.
It was very easy to get what I want and I appreciate how fast the turn off ones
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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Hi Chester B.,
After reading your review, I can say that many of the statements you are making are completely false, so I will address this as best I can with proof of our communications. Firstly, you were never called a liar. You stated the arrangement was delivered 4 days late, which we said, has never happened before, which is true. Furthermore, the delivery confirmation received for your order was the date of the delivery that was scheduled for your order. After contacting Blooms Today, we recognized that the local florist stated the flowers were delivered a couple hours late, so Blooms Today said they'd contact the local florist to double check the time of delivery, then they'd contact you by phone and email within 24 hours and have the issue resolved. You then responded us by telling us to call the funeral home and ask them when the flowers were delivered, and we responded by informing you that we go by the information provided by the florist and that the florist is able to provide a name of the person at the funeral home who was given the flowers and/or where the flowers were placed, i.e. The flower room. You didn't respond to our email. For you to state, there was no concerns by our support team is incorrect. You stated multiple times that you were called a liar, that is also incorrect. You claimed we stopped all communications, that is also incorrect.
This morning I called Blooms Today to follow up with the issue and they advised me that they sent you an email regarding the delivery of your order, which was delivered 2 hours late, so we have processed a refund for your order. It can take 5-7 business days for the refund to be returned to you. Thank you.