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Echovita

3.7

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Echovita Reviews Summary

The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.

This summary is generated by AI, based on text from customer reviews

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7,937 reviews

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Massachusetts
1 review
0 helpful votes
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Easy and comfortable to use The receiver of the flowers was quite pleased and thankful.

Date of experience: August 15, 2023
Ohio
1 review
0 helpful votes
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FAst Shipping!
August 15, 2023

Fast Shipping and delivery. I have not used product yet

Date of experience: August 15, 2023
Illinois
1 review
0 helpful votes
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Flowers
August 15, 2023

Very convenient to order, beautiful selections, friendly service

Date of experience: August 15, 2023
Alabama
1 review
0 helpful votes
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I did not attend the funeral but feedback from others was positive.

Date of experience: August 14, 2023
Michigan
1 review
0 helpful votes
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On time and beautiful
August 14, 2023

Have used echovita before because of the ease of shopping and reliable delivery and quality. Not disappointed again! This company makes coping with a difficult time much easier. Thank you echovita!

Date of experience: August 14, 2023
California
1 review
0 helpful votes
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Flowers Delivered For Funeral
August 14, 2023

I understand from the family that the flowers were delivered and were much appreciated, thanks.

Date of experience: August 14, 2023
Arkansas
1 review
0 helpful votes
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Incomplete Service
September 13, 2023
Updated review

Ordered flowers through the funeral home website. Was called too late to get someplace else to provide flowers for my loved ones funeral. All the information was on the funeral home website, yet they could not deliver.

Date of experience: August 13, 2023

Website was easy to use
July 28, 2023
Previous review

Website was easy to use

Date of experience: July 27, 2023
Michigan
1 review
0 helpful votes
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The arrangement was beautiful!
August 12, 2023

Very easy and helpful. Many choices to pick from. I haven't ordered flowers in quite some time so was surprised how pricey they have become.

Date of experience: August 12, 2023
New York
3 reviews
0 helpful votes
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Very nice
August 12, 2023

The purchase was very appropriate the price was good and the arrangement made a good show

Date of experience: August 12, 2023
Mississippi
1 review
0 helpful votes
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Lovely Arrangement
August 12, 2023

The arrangement arrived in a timely manner and was quite lovely.

Date of experience: August 11, 2023
Maryland
2 reviews
0 helpful votes
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Funeral flowers
August 12, 2023

Flowers were beautiful. East and convenient ordering.

Date of experience: August 11, 2023
Arizona
1 review
0 helpful votes
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A moment we will never get back
September 11, 2023

We ordered flowers for my husbands aunts funeral. It was one of the main floral pieces. The order stated it would be there in time for the services. We are out of town. A family member at the service said it had not arrived yet. I contacted customer service to get an update and they said they would check the status and let me know. A few minutes later I get an email from blooms today and it says "your order shows it is on schedule for delivery". I thought everything was good and taken care. The services start and we get another text from a family member the flowers have still not arrived! We try to call customer service, office closed till the next day. We heard from our family the flowers never arrived. We were heartbroken. Why weren't we notified?! We call the next day first thing in the morning and we're told the flower shop refused to make the order. They were trying to locate another shop but were unable to find one. We were never told of this issue and never given an opportunity to try and find another shop. In fact, we were led to believe everything was fine. If we did not have a family member notifying us the flowers did not arrive would they have ever told us? It's not like we were sending flowers for a birthday, it was for a funeral a moment that we will never get back. Not only were we dealing with the loss of an aunt but we also had to deal with the issue of a flower delivery which should not be something we have to worry about. We were compensated a plant for the family but not even close to what we were wanting. Very disappointed, would never use you again and would ensure no other friends or family trust your company again. Not reliable for important events!

Date of experience: August 11, 2023
Jordon L. — Echovita Rep
over a year old

Hi Monica H.,
We are very sorry to hear about your poor experience. If the local florist is unable to fulfill the order, they are supposed to notify Blooms Today immediately, so they can inform the customer. When looking up your order, it was placed on July 25th at 4:21p.m. For delivery on July 26th by 6:00p.m. You should have been informed of this issue the morning of July 26th. Please understand that this is not the fault of Echovita. It was the fault of the local florist assigned your order. In circumstances such as this, the local florist is penalized and can be removed from the program if they fail to timely notify Blooms Today of an issue regarding the order. Thank you.

California
1 review
0 helpful votes
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Very disappointing
September 10, 2023

Very disappointed! Had this been for another occasion it would not have been so distressing, but the loss of a father is stressful enough. They only ADDED TO OUR STRESS. The flowers delivered were not what we purchased. We purchased a standing white cross arrangement. Arrangement received was a basket arrangement of white flowers.
If they could not furnish the standing arrangement ordered, we wish they had contacted us so we could have made other arrangements with a different florist.

Date of experience: August 11, 2023
Pennsylvania
1 review
0 helpful votes
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This lady had two funeral services in different sites in the same week. The flowers almost got lost in the deal but made it to the family.

Date of experience: August 11, 2023
Canada
1 review
0 helpful votes
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Very good
August 11, 2023

Easy to traverse. The experience did not leave me confused as to the next step

Date of experience: August 11, 2023
Oklahoma
1 review
0 helpful votes
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Very satisfied
August 9, 2023

Very satisfied with the ease of ordering and delivery.

Date of experience: August 9, 2023
Texas
1 review
0 helpful votes
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Funeral arrangement
September 8, 2023

I received confirmation from the florist that it had been delivered but the family let me know several days after that it had not. Very disappointing

Echovita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 9, 2023
Jordon L. — Echovita Rep
over a year old

Hi Vicki B.,
You sent us an email yesterday stating your order was not delivered. I responded to your email yesterday stating that your order was delivered to the funeral home on July 22nd at 10:29a.m., which was the day prior to the service. For the further information, please call Blooms Today directly. They should be able to provide you with the name of the person at the funeral home who received the order. Thank you.

Florida
1 review
0 helpful votes
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Perfect thank you
August 9, 2023

Easy process ordering and delivery during a time of grievance.

Date of experience: August 9, 2023
Pennsylvania
1 review
0 helpful votes
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Unavailable
September 8, 2023

The flower delivery service was advertised on the local funeral home website/ obituary. I ordered flowers thru this site. Then next day a rep called to say that they don't deliver to that region. At least they called and said they would return my payment. I ordered elsewhere.

Date of experience: August 9, 2023
Pennsylvania
2 reviews
0 helpful votes
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UNKNOWN!
September 8, 2023

NEVER RECEIVED ANY KIND OF CONFIRMATION THAT THE PRODUCT GOT TO THE DESTINATION IT WAS SUPPOSE TO GO TOO! MR. CRAIG!

Echovita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 8, 2023
Jordon L. — Echovita Rep
over a year old

Hi Randall C.,
Please check your spam for a delivery confirmation from Blooms Today. If you didn't receive one, please call Blooms Today directly at 1-800-522-8707. Thank you.