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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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The plants were fine, but the basket looked quite cheap and poorly made. The arrangement did arrive in a timely manner.
The process of ordering and delivery was excellent…unfortunately I am not attending the funeral so can't see the arrangement
Flowers were wilted and very chincy arrangement for the money! Would never purchase from you ever again.
Very satisfied thank you so much for the Beautiful flowers everything was on the time and the same like on the picture higher recommend
Hi Danuta K.,
Thank you for your feedback. We appreciate it!
Ordering was easy. IF delivery was made on time before the service all is great. I expect all to be ok.
Hi Ron T.,
Thank you for your feedback. Please check your spam for a delivery confirmation from Blooms Today. Thank you, Echovita support.
The flowers were on time, to the right place, with the correct names, and prettier than in the picture. Thank you.
Hi Versa S.,
We are very happy to hear about your experience. We thank you for leaving your feedback, Echovita support.
After looking at options for ordering flowers for a funeral, and not being from the town the services were in, I ordered using this site. The flower depictions and options were wonderful. The site was user friendly, cost less than other options by up to $50 for the same arrangement on other sites, and delivery was as stated to make it to the first memorial event in plenty of time. Very appreciated and I received feedback from the recipient of how lovely the flowers were. Overall outstanding experience particularly during a difficult time. Would definitely use again!
Hi,
We thank you for your feedback and support, Echovita.
The arrangement was a lot of money and though it was pretty it was very small and not worth $100. I also ordered a candle which was not even there! Very disappointed
Hi Donna M.,
You should contact us directly, so we can discuss this, as that is usually the first step you should take when you have a complaint or questions regarding your order. Did you know there is a 100% satisfaction guarantee or your money back? It says so on our website on all flower pages an in our refund policy. As per our refund policy, if you are not satisfied with your order, please call our partner, Blooms Today, directly at the phone number provided on your receipt and on our website. Also, the candle that was included in your order, is a virtual candle that appears on the obituary page, as it is described in its description. Thank you, Echovita support.
Fast and Excellent delivery ………………………………. …………………………👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
I ordered "Plants Galore"... a grouping of 6 plants/flowers/ivy in a nice basket. The basket delivered had 2 in it. Plants were healthy but did not represent the sentiment that we wanted to express and definitely did not represent the $105.00 that was paid. Actually, was embarrassed by the arrangement. I'm not sure what can be done at this point since the funeral has come and gone, but something needs to happen. This was NOT a nice arrangement that was pictured when the order was placed. Terribly disappointed.
Hi Kelley T.,
If you are unhappy with your order, please call Blooms Today directly at the number provided on your order confirmation email and on our website. There is a 100% satisfaction guarantee or your money back. Thank you, Echovita support.
I was disappointed in the color of the flowers added to the arrangement. The product description said "Peach" colored. The flowers were yellow instead and didn't seem as pretty. I would have liked more of a pink instead of yellow. Also, for $105 dollars the plant flower arrangement was small.
Hi Laurie K.,
We're sorry to hear about your disappointment with the order prepared and delivered by the local florist. We'll take note of it. You may also call our partner, Blooms Today, at the phone number provided on your order confirmation email and on our website, so they can notify the local florist who prepared and delivered your order. There is also a 100% satisfaction guarantee or your money back, so you may be eligible for a partial refund. Thank you, Echovita support.
A claim was filed as the flowers were never delivered to the funeral home in time for the 10:00am est service. A very embarrassing moment when I had to ask the grieving family if they received them my husband and I had to search through all the arrangements on the alter and there was nothing. The funeral home director confirmed no delivery was made. I expect a full refund for this terrible service and experience. What a scam!
Hi Julie M.,
We're very sorry to hear about what happened with your order. A refund was processed for your order, as per our refund policy. We would like to add that you didn't contact us directly regarding this issue, nor did you call our partner, Blooms Today. Filing a claim would not have been needed, had you of contacted us, or our partner, directly. Echovita is not a scam. Scams don't have refund policies that they abide by. We understand your frustration with your experience, however, please note that Echovita is an obituary website and we don't handle any flower orders. All flower orders are processed by our partner, Blooms Today, and they assign each order to a local florist within the area of the delivery address. The local florist is responsible for preparing and delivering each order. If the order is not delivered, delivered late, or is unsatisfactory, a refund is issued. Thank you, Echovita support.
The floral arrangement was half of what I ordered! This is all I need to say! I could have purchased that from Safeway for $30-40 dollars! Not what I wanted and what you showed on the internet!
Hi Lila L.,
We're sorry to hear about ypur disappointment with the flowers prepared and delivered by the local florist. If you are not 100% satisfied with your flower order or your trees of tribute order, or your flower order was not delivered, we will fully refund the cost of your order within 120 days. Please contact Blooms Today at 1-800-520-0573 regarding your flower order if you are not satisfied with the product you received, and have your order number ready.
ORDERED SAPPHIRE SKIES (BLUE). THEY WERE UNABLE TO FULFILL AS ORDERED SO THEY MAKE A SUBSTITUTION, BUT IT WAS HALF THE SIZE AND ONLY HAD A BLUE VASE NOT ANY BLUE FLOWERS.
Hi Mark P.,
If you are not 100% satisfied with your flower order or your trees of tribute order, or your flower order was not delivered, we will fully refund the cost of your order within 120 days. Please contact Blooms Today at 1-800-520-0573 regarding your flower order if you are not satisfied with the product you received, and have your order number ready.
Very good. I sent a email that can be disregarded. I didn't see the spam email sent That notified me it had been delivered. Sorry for understanding. Otherwise the service was really great. I would suggest if possible a picture of the arrangement sent would really be a nice gesture. Thank
You
Hi RaeAnne M.,
Thank you for your feedback. We have also suggested to Blooms Today to provide a photo of the arrangement, however, since local florists are the ones preparing and delivering each order, some of them don't have the capability of doing so.
My order was delivered long after the funeral was over and no one was there. The funeral was at 9am, not 6pm when flowers were delivered.
I WANT A REFUND!
I WILL NEVER USE THIS SERVICE AGAIN!
Hi Joan A.,
We contacted Blooms Today and they provided us with information regarding your order. You could have called them as well, since their phone number is on your receipt. For your information, delivery confirmation may be received up to 24 hours a delivery was made. The time you receive the delivery confirmation is not the time the order was delivered. In regards to your order specifically, it was delivered on May 22nd at 8:30a.m. And it was received by the funeral home's staff at the front desk, which means your order was delivered on time. If you have any further questions or concerns, please call Blooms Today at the phone number provided on both your receipt, and on our website. Thank you, Echovita support.
They were not the flowers i ordered my order was dark pink and rose u sent white flowers and it was smaller
Hi Rosemarie B.,
If you have questions or concerns regarding your order, please call our partner, Blooms Today, directly at 1-800-520-0573, as stated on your order confirmation email. Thank you, Echovita support.
The large floral arrangement I ordered for delivery before 2 pm arrived today. A date late. That is obviously unacceptable. The display was for the memorial service for my only Sister, which I could not attend person. Please advise how you will rectify this situation.
Hi John S.,
We're deeply sorry to hear about your order's late arrival. Please call our partner, Blooms Today, directly at the number provided on our website and on your order confirmation email to rectify this situation. The review you left seems like more of an email trying to contact us, but please note this Sitejabber is a review website, not our website. Thank you, Echovita support.
The arrangement was beautiful but if we were not at the viewing, no one would have known who the flowers were from. The signature section was left off plus there was no information on the envelope or card indicating which florist the flowers came from. I had to sign the card myself. This could have been a major issue when someone is spending $120 for flowers!
Hi Mary D.,
We're happy to hear the arrangement was beautiful, but we're sorry to hear the signature was left off the card. The card, however, would never indicate which florist the flowers came from, nor would the customer have that information, since you ordered from Echovita, which is an obituary website, and Blooms Today processed all of our flower orders and assigns each one to a local florist. Thank you, Echovita support.
I want a complete refund! This order was never delivered. I was charged over $100 for nothing received.
Hi Karene E.,
We're sorry to hear about your experience. If you believe your order wasn't delivered, please call our partner, Blooms Today directly at 1-800-520-0573. This is stated on our website's refund policy and on your order confirmation email. They will be able to assist you. Thank you, Echovita support.
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Hi Thomas O.,
If you are unhappy with the flowers prepared and delivered by the local florist, please call our partner, Blooms Today directly. If you are not 100% satisfied with your flower order or your trees of tribute order, or your flower order was not delivered, we will fully refund the cost of your order within 120 days. Please contact Blooms Today at 1-800-520-0573 regarding your flower order if you are not satisfied with the product you received, and have your order number ready.