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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
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It was very easy to navigate website. Flowers were beautiful.
I ordered the flowers from Blooms Direct through Echovita and paid the $82.00 charge with my card. The flowers were to be delivered three days later on Tuesday, May 14th at 2 pm. On the 15th, I received a notice that they could not deliver them at that time and that my payment would be put back on my card within ten business days. Five days later I contacted Blooms Direct, whose representative said they had released the funds to Echovita and that I should receive them in five business days. It has now been 21 days and my payment has yet to be put back on my card and I have gotten no explanation or contact of any kind from Echovita. I have no intention of ever using Blooms Direct or Echovita again, and I would warn any prospective customer of theirs to think twice about doing that.
Very quick and easy, great selection to choose from and the end result didn't disappoint.
You were unable to find a florist to deliver the flowers.
I was unaware until receiving an email after the services were over.
I picked a bouquet not based on price, but based on the way it looked. I liked the vase color in the photo and the particular flowers in it. It was terrible in person. I had a really hard time finding which one I had purchased because it looked nothing like the photo. It was actually embarrassing.
Hi,
All flower arrangements purchased on our website are supposed to be exactly what you receive. Local florists who fulfill each order are responsible for making sure the arrangement they prepare match that of which is pictured on our website, including the dimensions of the arrangement shown beneath each arrangement once selected. If what was delivered does not match what you ordered, please call Blooms Today directly at 1-800-522-8707, as stated on our website. There is a 100% satisfaction guarantee or your money back. Thank you.
At payment not happy I could not remove the candle associated with the arrangement I selected. I immediately got an email with a credit and a proper corrective measure on the company's part. Very on top of the order. A pleasure doing business with Evhovita.
Not happy I could not remove the candle
Arrangement just as beautiful as pictured. It was delivered on time and we were very pleased with the size, appearance and price.
Thank you
The flowers were delivered the day after the funeral and left outside
Hi Deanna Y.,
I just got off the phone with our partner, Blooms Today. What happened with your order is totally unacceptable. They confirmed your order was delivered at 5:45p.m., which was almost 6 hours late. I asked Blooms Today to speak with the local florist to let them know that is unacceptable and to remove them from the program if they are incapable of fulfilling orders timely. We have processed a full refund for your order. Please allow 5-7 business days for the refund to be returned to you. Thank you.
We ordered a flower arrangement the day before a grave side service for my aunt. The flowers were not delivered for the service. I tried to call your company and was routed around to go online. I was instructed a refund would be processed. But it wasn't. Three days later a cousin said "thank you for the flowers". They weren't for the cousin. They were for the grave. I didn't even receive a confirmation that ANY flowers were delivered. Don't think I'll use your company again.
Hi Carol G.,
You stated you attempted to call our company and you were redirected to go online, however, that doesn't make any sense because Echovita does not have a phone number, unless you called our partner Blooms Today at 1-800-522-8707, which is the number on your receipt. I'm not sure how or why you were redirected to go online, unless you called outside the hours of operation because they don't redirect customers to go online. A delivery confirmation email is sent by Blooms Today, so maybe you received it in your spam. Is it possible your cousin is the child of your aunt? They could have taken the flowers from the grave site, since it was a basket of flowers, and not planters. When flowers are delivered to graves/burials, the family can take them home if they want. Thank you.
It was very easy and convenient, and my friend said the flowers were beautiful.
After placing an order I was notified that there was no shop in the area and they could not complete my order. With limited time to get something to the funeral and family it was very frustrating!
Hi Stephanie,
You placed your order 3.5 hours before the time of delivery. You placed your order at 8:23a.m. For delivery by 12:00p.m. Our partner, Blooms Today did their best to try and find a florist within the area to fulfill your order, but none were available. There is nothing we can do in that situation. Typically, your order should not have been accepted because the minimum time for orders to be delivered the same day when receiving orders in the morning before hours of operation is 2p.m. We are working with our programmers to fix this. Thank you.
A tragic death of a young family member and our flowers did not arrive. The refund could not compensate us for our shame at not providing flowers for this tragic event
Even though it was a lovely arrangement it wasn't what I ordered which was more of a plant arrangement.
They were beautiful but not what we ordered. We ordered the plant.
Very disappointed we had ordered a flower arrangement for a beloved friend for his memorial and was told that it could not be fulfilled. It was too late to send anything else. Very disappointed The fact of the matter is that when you're putting your trust and money in someone else's hands you expect better service. Whether or not we had ample time to order something else this company was supposed to service us. We are not familiar with this kind of ordering on line service. In short why offer this type of service for people if it doesn't deliver
Hi Kathleen K.,
We're sorry your order couldn't be delivered. In this case, the local florist did advise you as soon as they realized your order couldn't be fulfilled. You placed the order on May 10th for delivery on May 17th, and your order was cancelled on May 14th, so you still had time to order elsewhere. Thank you.
This was a long distance order, so I don't if the flowers were delivered or what they looked like. I also do not like "rating" services beyond "did their job" or "really screwed up". I can't tell you if the job was completed, mostly because the family is still grieving their loss.
Hi Mary B.,
Please check your spam for a delivery confirmation from Blooms Today. If you didn't receive one, please call 1-800-522-8707. Thank you.
I was very disappointed in the "Peace Lily" arrangement purchased from your company. For the money that I paid for a beautiful arrangement, for my best friend was very disappointing. I have purchased a peace lily before, and it was beautiful and large for the price that I paid for online. This was my very first-time ordering arrangements via the funeral home website, and I will never purchase again. For the money that I paid for the arrangement, it should have been better than what I received. It was the smallest one there.
Hi Beverly B.,
The size of the arrangement you selected was the smallest size of the 3 sizes offered, which is approximately 6" according to the dimensions provided on our website. If you believe the arrangement was smaller, please call Blooms Today directly at 1-800-522-8707. Thank you.
They called the day after they were supposed to deliver flowers to a funeral.
No email when the order was delivered. This made me wonder about doing business with them.
Hi Carol P.,
The delivery confirmation email is sent by Blooms Today. Please be sure to check your spam. If you didn't receive one, please call 1-800-522-8707, as stated on your order confirmation email. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Esther,
If you have an issue with your refund, why have you never contacted Echovita directly? We, Echovita, experienced an issue with our API regarding refunds from Blooms Today and are currently working on issuing refunds manually. We have called Blooms Today regarding your order and as you stated, they processed the refund, but it was not complete on our end, so I have processed it today. You can expect to receive it within 7 business days. Thank you.