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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
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While the ordering process was super easy, I was very disappointed in the arrangement for my aunt's funeral. The flowers were not as colorful as shown online and it looked more like a $90 bouquet than the $150 I spent. Everyone was disappointed. From now on, will just call a local florist directly.
On May 8,2025 I ordered a Multicolor Standing spray for a wake and funeral. The $344.99, top of the line, standing spray was to be delivered on Sunday, May 11,, 2025, to Harvey-Mothe Funeral Home, 2100 Westbank Expressway, Harvey LA *******.
I even received a confirmation that the flowers were delivered on Saturday, May 10. The confirmation did not indicate to what location the flowers, IF delivered, were delivered.
The flowers were not delivered to that funeral home. Nor were they delivered to the church where the funeral was to be held the following day.
This was embarrassing to me and my family. I would like a full refund of the purchase price.
Hi Dennis A.,
We're sorry to hear about your experience. We contacted our Blooms Today to investigate your order, which you could have also done by calling them directly at the phone number provided on your receipt. The email you received was not a delivery confirmation email, it was an attempted delivery email as the local florist attempted delivering your order to the Harvey-Mothe Funeral Home at 2100 Westbank Expressway, Harvey, LA, on May 10th, which is the delivery address you provided when submitting your order. The delivery was not successful because no one was at the funeral home to receive the flowers. Since your order was not delivered, we processed a full refund. Please allow 5-7 business days for the refund to be returned to you. Thank you, Echovita support
The arrangement looked like the least expensive option and not at all like the picture on the order confirmation. Will be ordering from a local florist in person from now on.
Hi Lori S.,
We're sorry to hear about your experience. If you belive the arrangement delivered was smaller than the size dimensions of the arrangement you selected on our website, please call Blooms Today directly at 1-800-520-0573, they will be happy to assist you. Thank you, Echovita support.
I was so embarrassed, for $110.00, the bouquet should have expressed how deeply Darrin meant to me! Instead it made me feel like $#*!!
Hi Lori M.,
We're sorry to hear about your complaint. We checked our email and you didn't contact us about this issue directly, not did you call the customer service number for our partner, Blooms Today, which is provided both on our website and on your order confirmation email. As per our refund policy, if you are not 100% satisfied with your flower order or your trees of tribute order, or your flower order was not delivered, we will fully refund the cost of your order within 120 days. Please contact Blooms Today at 1-800-520-0573 regarding your flower order if you are not satisfied with the product you received, and have your order number ready. They may request a photo of the flowers delivered to support your claim. Thank you.
Ordering online was simple to navigate. The delivery was made on time and I would say that their prices were normal for any flower shop. They do have a lot to pick from.
I paid $200 for a LARGE, FULL flower stand that was pictured and I specifically chose the more expensive option only to get a SMALL bouquet for my grandmothers funeral. I am mourning and could not be there and that is what is there to represent me? I feel so ripped off and cannot believe you would do that to someone who is mourning.
Hi Kayla K.,
We're sorry to hear about your experience. Please note that you weren't ripped off, as you received a full refund for your order. The local florist assigned your order delivered the wrong arrangement, and we abided by our refund policy, as stated on our website. Echovita is an obituary website, we don't handle any of the flower orders ourselves. Kindly, Echovita support.
They did not deliver what I ordered. It was beautiful and blue that I ordered, and there was no cobalt blue vase and no blue flowers mixed in with the white. It was all white flowers with a clear vase that my niece sent me a picture of for my brother-in-law and that is not the one I picked out and paid for!
Hi Kendra J.,
We're sorry to hear about what happened with your order. When looking up your order, we were able to see that you had already reached out to our floral partner and you were issued a refund for your order. Echovita support.
Easy to use
Beautiful array of arrangements to select from
Prices were reasonable
Appreciated that delivery charge was already included
Hi Marsha F.,
Thank you for your feedback! We are happy to hear about your experience.
I looked at other florist in the area, neither the price or quality matched yours. That's what I experienced
Hi Samuel M.,
Thank you for your feedback! We are happy to hear about the experience you had.
I was completely embarrassed by the arrangement at my uncles military service. The arrangement looked like dead weeds stuck in a vase that barely would fill the palms of my hands. I picked the largest arrangement and it was TERRIBLE
Hi Kelly K.,
We're sorry to hear about your complaint. As per our refund policy, if you are not 100% satisfied with your flower order or your trees of tribute order, or your flower order was not delivered, we will fully refund the cost of your order within 120 days. Please contact Blooms Today at 1-800-520-0573 regarding your flower order if you are not satisfied with the product you received, and have your order number ready. A photo of the flower arrangement delivered may be requested to back up your claim. Thank you, Echovita support.
If I could give a negative star I would. First I was informed that a substitute arrangement would be used as the local florist wasn't able to provide the one I selected. Then I was told the arrangement wouldn't make it to the church service on time and that they would get them to the burial. The only thing that went smoothly was the taking of my money. No problem there. Very disappointed.
Hi Dean,
We're sorry to hear about your experience. Please note that Echovita is an obituary website, not a florist, so we don't handle any flower orders. If you have any issues or complaints about your order, please call the number on your receipt. Thank you.
I attended the service for Erma and was disappointed how small the arrangement was. It did not resemble the picture of the arrangement I thought I had ordered.
Hi John O.,
We're sorry to hear about your disappointment regarding the flower order prepared and delivered via a local florist. Please call the number on your receipt to express your complaint, as you will be eligible for a refund, as stated in our refund policy posted on our website. Thank you, Echovita support.
They fulfilled their promise and delivered a large, beautiful flower arrangement to the church in time with only 2 days notice. Thank you! Only thing I'd ask and the reason I gave only four stars instead of five is that I did not receive a proper receipt and confirmation email. When I logged into the site, the total listed there was incorrect. At the end of all though, I am thankful for the successful delivery at a difficult time.
Hi Joe D.,
Thank you for your feedback and we're happy to hear about your satisfaction with your order. We received your email on April 11th requesting a copy of your receipt and we responded that same day at 2:38p.m. With the receipt. Thank you, Echovita support.
Charged for flowers, told they were delivered, went to wake - NO Flowers - very disappointed and embarrassed
Hi Mark,
If there was an issue with your order, please call the phone number on your receipt. If you are not 100% satisfied with your flower order or your trees of tribute order, or your flower order was not delivered, we will fully refund the cost of your order within 120 days. Please contact Blooms Today at 1-800-520-0573 regarding your flower order if you are not satisfied with the product you received, and have your order number ready. Thank you, Echovita support.
Was disappointed to see, not like picture. Not enough flowers for the money, then the site I was ordering the flowers on had the lighted candle attached to it, already checked so it was on my order also. If I wanted the lighted candle I would have ordered it but I was ordering the flowers only. Then never could get up with anyone to take it off, everybody kept saying it wasn't their site. Oh well another lesson learned. Never again ordering on line!
Hi Nancy,
We're sorry to hear about your experience. We checked our email to see if you contacted us regarding this issue, but you didn't, so we will respond here. The eternity candle could have been removed from your order in step 4 of the checkout process. Since you didn't want it, we cancelled and refunded it, so the refund will be returned to you within 7 business days. As per our refund policy, if you are not satisfied with the order prepared and delivered via the local florist, please call Blooms Today directly at 1-800-520-0573. They may request a photo to support your claim. There is a satisfaction guarantee. Thank you.
There were two viewing sessions and when I got there for the first one the flowers weren't there. I asked the funeral home to check delivery. The florist told them the flowers were delivered at 1:30 PM. As we were discussing the situation about 4 PM a man entered the FH with the plant. I chose the most expensive size and was very disappointed. It certainly didn't look like $125.00 value. I thought I was dealing with a company affiliated with the funeral home but was not. Lesson learned!
Hi Cathleen S.,
We're sorry to hear about the miscommunication you received from the florist and that you were not satisfied with the plant they prepared and delivered. Please call Blooms Today directly at 1-800-520-0573, as stated on your receipt. There is a 100% satisfaction guarantee or your money back. Thank you.
The flower arrangement ordered was beautiful and well received but I need a copy of the receipt for my order. Can someone please email that to me for order *******? Email is in formation below.
Hi,
We sent you an email with your receipt. Thank you.
I paid for a planter to be sent to a funeral home with a card offering my condolences. I was not able to attend the funeral because I live in another state. My sister told me that there was no planter delivered with a card message from me.
My $120 order just never got delivered to the funeral even though it said it was delivered. Had to pay the weekend fee and everything
Hi Maria M.,
If you received a delivery confirmation, but you believe your order was not delivered, please call 1-800-520-0573. You didn't send us an email regarding this, nor did you call our partner, Blooms Today, at the number provided on your receipt and on our website. I'm not sure why you would go first to a third party review website instead of contacting the company you ordered from. If your order wasn't delivered, as you claim, you will receive a refund, but without contacting us, how would we know to look into your claim?
Would give 0 rating if possible. They ask for the date and time of service. This means it will make it by the time of the service, RIGHT? RIGHT? Nope. Arrived 3 hours after the service. So disappointed. Will not use again. 100% DO NOT recommend.
Hi Jessica M.,
We're sorry to hear about your experience. Please call Blooms Today directly at 1-800-520-0573, as stated on your receipt and on our website. If your order was delivered late, as you say, then you will be issued a refund. In the future, you should reach out to the company you placed your order with or call the number on your receipt to rectify the issue before going to a third party review website, otherwise, how would you expect this to be resolved? Echovita is an obituary website, not a florist. We don't handle any orders. Orders are assigned to local florists who are responsible for preparing and delivering each order. If they fail to deliver a satisfactory product on time, they are removed from our program. Thank you.
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Hi Cynthia V.,
We're sorry to hear about your complaint regarding the flowers you ordered, that were prepared and delivered by the local florist. Please call our partner, Blooms Today, directly at the phone number provided on your receipt and on our website. There is a 100% satisfaction guarantee or your money back. They may request a photo of the flowers delivered to support your claim. Thank you, Echovita support.