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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
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Excellent services with timely delivery and easy access to website.
They were beautiful and delivered on time. I would recommend this company.
I've checked twice with the intended recipients, and they are saying they never received the order.
I am asking for a full refund. This was very embarrassing for me. The son of the deceased is one of my best friends. Please refund my Citi/Costco credit card immediately. If you have any questions, I can be reached at *******373 or email at: *******@hotmail.com. Thank you, Timothy Nowlen
I appreciated & liked the ease of ordering a funeral sympathy plant, for a friend's family member, who had passed away. The plant was very beautiful & healthy.
I placed an order for flowers to be delivered for my cousin's viewing. I didn't receive notification from the florist of its inability to satisfy this request until the day of the funeral services.
My best friends mother passed and I could not attend funeral. The ease of ordering the gorgeous flowers was wonderful. They were delivered when I needed them to be.
Ordered and paid but it didn't get delivered and I was not notified until several days after the funeral. I'm totally embarrassed. This was my best friend wife.
Hi Robert M.,
We're terribly sorry to hear about what happened, which is inexcusable. We will be contacting our partner, Blooms Today, about the local florist who was assigned your order.
Ordering was easy, and the choices of floral arrangements was varied. The arrangement was delivered as promised. We were pleased with the finished product, and the family seemed very grateful.
Your flower ordering service was excellent. It was easy to place my order and the flower arrangement was delivered on time. I highly recommend Echovita.
It was fast easy and helpful. They let me know when the flowers were delivered, which was a huge relief. I would use them again. Very happy with the whole experience.
Ordered online from Echovita for fast funeral due to their advertising on the obituary and promise to get there on time. Called me the next day on the day of the funeral saying they could not take my order because they had no one there in that town. Then I had to scramble to find someone by calling a florist in the town. Sounds like false advertising. Very disappointing! By the way, I live 1000 miles away and could not get there myself.
Hi,
We're sorry to hear about what happened with your order. Echovita does not have false advertising. Our partner, Blooms Today, does whatever they can to find a local florist capable of fulfilling the order, and if they can't, they notify the customer and provide a refund.
I ordered flowers for delivery before July 7th. The wake was on the 7th and funeral on the 8th. It was very important to me to have flowers delivered. Did I make a mistake?when were the flowers delivered?
Hi James M.,
If you placed an order on our website for flowers, please check your spam for the delivery confirmation from Blooms Today. If you didn't receive one, please call Blooms Today at 1-800-522-8707. Since you didn't provide an order number or an email address, we cannot look up your order. Thank you.
She sent me a picture and I didn't think it was that great, it wasn't full, looked sparce, sorry.
I placed an order for a $300 plus arrangement for my fiancé's best friend who passed away suddenly before being able to make it to our wedding. While needing to plan for a wedding, we now had to prepare for a trip to a funeral across country. The order was confirmed, and then the day before I was contacted with the apology of needing to have the delivery go to another address for some reason that could not be explained. So instead of the flowers going to the funeral home, had the flowers being sent directly to the place she was staying so she could deliver them herself. Then the night before they called again, saying they couldn't do that timeframe and needed me to provide another one. Then yet another call came from them explaining to me that they just weren't going to be able to deliver them at all to anywhere, And without the slightest condolence
Hi Thomas N.,
We're sorry to hear about your experience under these circumstances. I would like to, however, clarify a few things because your review is a little misleading. You make it seem as though your order was made well in advance of the delivery date, however, you placed your order on June 29th at 6:55a.m. For delivery on June 30th at 2:00p.m., therefore, when you said, "...then the day before I was contacted with the apology of needing to have the delivery go to a different address for some reason..." that was actually the same day you placed your order. Blooms Today was trying to do everything possible to fulfill your order and you were notified each time there was an issue. "The night before" was the same day you placed your order, so it wasn't like they waited until the last minute to contact you, they contacted you all on the same day you placed your order. Thank you.
They didn't tell me until after the event that they could not find anyone to deliver the flowers
I ordered a set of flowers from this site for a funeral. I spent the extra money to get the large bouquet, but at the funeral the small bouquet was delivered. I'm very disappointed I spent the extra money and did not get the product I paid for, instead getting a cheaper product.
Hi Ben N.,
If you believe the size of the arrangement delivered was smaller than the one you selected, please call Blooms Today directly at 1-800-522-8707. They may request a photo of the arrangement, but you will be eligible for a partial refund. Please note that flower arrangements are prepared and delivered by local florists, not Echovita. Echovita is an obituary website. Thank you.
The flowers that were ordered through the site were never sent to the funeral home. It wasn't until a colleague mentioned that our arrangement wasn't there that I phoned to follow up. At that time I only learned that the order was never delivered. Seriously? How can that be? Yes, my money was refunded but I was very embarrassed that my order was never fulfilled. I will never use this service again.
Hi Wendy F.,
We're terribly sorry to haear about your experience. We hope you expressed your complaint with Blooms Today when you spoke to them, so they can contact the local florist and find out why the order wasn't delivered and why they didn't notify you if there was an issue with your order before the date of delivery.
Excellent, would use again! Very professional and organized.
Good communication regarding delivery. Nice selection in types of flowers and pricing.
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Hi Timothy N.,
We contacted our partner, Blooms Today, and they provided a delivery confirmation for your order, which they also sent to you, so please check your spam. Your order was delivered to Abbott Funeral Home and Crematory on July 2nd at 12:10p.m., which was on time since the service began at 4:00p.m. If you have any further questions or concerns, please call 1-800-522-8707. Thank you.