On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Because of timing, and a holiday weekend Echovita could not find a florist to compete my order. I understand this is not their fault, however I was very disappointed. The flowers were for a funeral. I was unable to attend, because I was out of state.
Flowers were delivered at the time I was quoted. Price was right.
I ordered a peace lily for a funeral and they were delivered on time and beautiful!
Exceptional plant was there on time and it was beautifully put together.
The flower arrangement that I ordered was delivered promptly. However there were about 4 of the same arrangement at the wake, the other 3 were created by a different florist and were fuller in size. The writing on the gift tags from this other florist were printed/type written. My flowers had a handwritten tag which was sloppy and difficult to read. It was also missing some of my message. I had to hand write the rest of the message
I ordered over $100 worth of flowers to be delivered to a funeral only to be sent an email three days after the funeral informing me they couldn't place the order.
Hi Mary A.,
We're very sorry to hear about your experience. This is unacceptable, and not, in any way, what should happen if an order couldn't be fulfilled. Since you placed your order for the evening before the date of delivery, if the florist had an issue regarding your order, you should have been advised the morning of the delivery date.
The flowers we ordered were never delivered and we were not even alerted to that fact until a week after the funeral. Will not trust the service again.
Hi Barbara,
We're sorry to hear about your experience. It is the florists responsibility to communicate with the customer if there are any issues regarding their order. Please note that Echovita is an obituary website and doesn't handle flower orders ourselves. Thank you.
Easy to order from the site takes away the work of searching for florist services.
Hi Kelli J.,
Please check your spam for a delivery confirmation from Blooms Today. If you didn't receive one, please call 1-800-522-8707. Thank you.
—————————————————————————————————————————————————-
Flowers could not be delivered, provided no reason, and did not provide notice until after event
Hi Gary P.,
You can call 1-800-522-8707 if you have any questions regarding your order. We're your order couldn't be delivered.
They offered not just traditional funeral flowers but also multi colored. Our aunt would never like "Blah" flowers. And they were perfect and reasonably priced.
Site was easy to navigate. My friend texted me after the service that the flowers were beautiful and meant a lot. We were not able to attend, so this was a great way of showing that our thoughts were with him. Would definitely use again
Thank you very much! It was easy to include my elderly family members in the choice, and everyone, including the recipients were very satisfied.
Easy to order and the flowers were beautiful.
I love how easy it was to order and sent right to funeral home
I do not wish to waste any more of my time trying to explain to you that what you provided did not in any way resemble the photo on your website.
Hi Larry S.,
You never contacted us to express your complaint. Did you call Blooms Today and speak to them directly? If not, please call 1-800-522-8707. Thank you.
Website is like taking grand child to a candy store and say made your selection. Enormous possibilities!
Flowers were supposed to be delivered to the church for the funeral service but the were not there!
Hi Cathy W.,
We are terribly sorry to hear that. We contacted Blooms Today and they said the local florist delivered your order, however, it was delivered late to the funeral service. We have processed a full refund for your order. Please allow 5-7 business days for the refund to be returned to you. Thank you.
The purchase process was quick and easy with images that you can choose from to your liking. The family responded that the arrangement meant so much to them and that they appreciated the acknowledgement. I was totally satisfied with the purchase and will use the website again
I'm very disappointed flower arrange small nothing like photo I definitely will never use this service overcharged absolute scam Disappointed Could've purchased better arrangement for $125
Hi Mirna F.,
If you believe the arrangement prepared and delivered via the local florist was smaller than the image and dimensions provided under the image on our website, then please call Blooms Today directly at 1-800-522-8707. They may request a photo of the arrangement for proof. Thank you.
Live out of state I thought this was to be easier it was not. I first received a email the flower arrangements I ordered was not available then the day before the funeral received an email they couldn't be delivered until 3 days after. I canceled my order and looked online for local store. To my surprise for the same amount I would of spent on simple arrangement through you this florist did a vase of roses. Since it was going to my nieces for the loss of their father my brother I approved. She also had all the information needed for delivery since she was already doing flowers for funeral home.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Romina K.,
Each arrangement has 3 different size options, so they may have selected a larger size. We're sorry to hear your message wasn't correctly transcribed by the local florist, and we will reach out to our partner, Blooms Today, and ask them to speak to the florist about it.