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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
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Order made morning before service of evening of next day. No show of flowers.
We ordered flowers on Saturday after we received notice of the death and arrangements for a funeral which was on Monday. We received a call at 9am on Monday stating they could not deliver in time for the service at 1pm. Very disappointing that they did not contact us on Saturday that they couldn't fill our request instead of waiting until Monday morning and they didn't even offer us a refund since they couldn't fill our order. Will never use them again. Very poor, unprofessional company.
Hi Richard L.,
As per our refund policy, any orders that are not delivered or delivered, will be refunded. Please call 1-800-522-8707, as stated on your receipt. Thank you.
Very poor very bad experience totaly dissatistied would never used or recomend this to anyone it was delivered too late 12 hours after needed
Hi Andrew C.,
If your order was delivered late, please call 1-800-522-8707. As per our refund policy, if an order is delivered late for a service, it will be refunded. Thank you.
I'm very disappointed as the flower arrangement was not present when I arrived at the funeral service for my sister in law. The flowers were supposed to be delivered Saturday done they didn't deliver on Sundays. The service was held at 11:00am Monday morning. I called after the service to find out they weren't ready for delivery until after 1:00pm. I had to have them delivered to the reception since they didn't get delivered in time for the actual service.
This is just unacceptable and should have been offered a refund but none was made.
Very disappointed with the whole mess.
Art C.
Hi Arhtur C.,
We're very sorry to hear about your experience. If your order was going to be delivered late, then you always have the option of a refund, as well as the option to have the arrangement delivered to another address. Thank you.
Had to be refunded. Couldn't find florist that would deliver. Shouldn't have the link to purchase flowers as part of obituaries if not able to deliver. Was not able to send flowers.
Hi R Z,
It doesn't necessarily mean a florist couldn't be found. It means a florist couldn't be found who was capable of fulfilling your order for the date and time provided.Thank you.
The family loved the floral arrangement. It was beautiful & arrived on time.
Quick and secured process. Was able to order flowers from the U.S for my uncles funeral in Nova Scotia. Very easy process with a wide variety to choose from. Thank You!
It was easy and I liked that they followed through with questions that came up. They needed names for the card and the family wanted our address.
Never saw or heard anything from the flowers I ordered. They certainly weren't the church before or after the service. I received a email saying they were delivered about four hours after the service. I'm sure no one was at the church 4 hours after the service.
Hi Phil W.,
Please call Blooms Today at 1-800-522-8707 for more information regarding your order. If it was delivered late, you will receive a refund.
Good selection and easy ordering process, will definitely use again in the future
Sending flowers in the USA, while living in the USA, same state as I'm sending my flowers and I get charged an international fee!
Hi Margaret S.,
If you would have read the screen in front of you on the final order checkout page, you would have known that some U.S. residents may be charged a foreign transaction fee depending on their credit card's terms and agreement. Some credit card companies recognize Echovita as a Canadian company because we are based in Canada, however, Echovita is an obituary website that serves both Canada and The United States. All flower orders are processed by our partner, Blooms Today, who works with local florists throughout The United States and Canada. This is also stated on your receipt. The fee is charged by your credit card company, not Echovita, and not every credit card company charges that fee. You can try contacting your credit company, presenting them with this information, and perhaps, they will reverse the fee. Thank you.
Very poor service. Ordered flowers for a funeral and they showed up 8 hours after the funeral. Tried the service without every reaching a person.
Hi David J.,
We're sorry to hear your order was delivered late. We checked our emails, and you never contacted us. You say the support number doesn't work, but it does. The number for support for flower orders is 1-800-522-8707, as stated on your receipt and on our website, which is Blooms Today. Thank you.
Nice selection and arrived before set time and were beautiful!
Thank for making it so easy to send our sympathy to our cousin. Patsy from NH
I was not able to make it to a funeral. You made it possible for us to send our condolences to the families. Thank you
A mourning friend never received their flowers. I had to request the refund.
Hi Mitch,
We're terribly sorry to hear about your experience. You should not have had to request a refund, as you should have been notified by the florist had there been any issues with your order.
Very professional, delivered on time, very pretty, priced reasonable. I would definitely used them again.
Flowers were never delivered for funeral. The communication I received about them not being able to find the address was very very delayed, I had no opportunity to try to find another place to deliver due to this.
Hi Loye H.,
There seems to have been some sort technical issue with your order. You placed your order on July 5th at 12:04p.m. For same day delivery by 2:00p.m., which should never have been accepted. There is typically a minimum 4 hour window between placing an order and the time of delivery. This issue is being looked at by our programmers. Thank you.
I purchased a funeral spray on Tuesday with an expected delivery on Friday morning for the wake but I received an email on Thursday evening stating that my delivery wasn't going to happen because the florist would be closed until the next Monday. Nevertheless, I was unable to provide a funeral spray for the family. The company shouldn't have accepted the order to begin with, knowing they couldn't fulfill the order. I will never use AGAIN. LaShan Cox
Hi LaShan C.,
Echovita is an obituary website. All of our flower orders are processed by Blooms Today. They assign each order to a local florist. The local florist should have informed you earlier if they couldn't fulfill your order. The only valid reason to inform you at the last minute they would be closed is if they had an emergency at their shop and had to be closed.
The flowers were delivered correctly and they were beautiful. Thank you for the prompt service under such a tight time frame.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Margaret R.,
We are sorry to hear about your experience. Your refund was processed on July 10th. Thank you.