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eCampus.com

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

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23,512 reviews

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Texas
1 review
0 helpful votes
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Best book place ever!
February 27, 2025

I love that they are quick and they help with getting college class books for a very great price.

Date of experience: February 17, 2025
California
1 review
0 helpful votes
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Perfect
February 27, 2025

Fast and really good service! Thank you guys so much! Book looks brand new!

Date of experience: February 17, 2025
Alabama
1 review
0 helpful votes
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Right on time!
February 27, 2025

As an educator of 10 years, this book has been one of the most helpful of my career. I've had a couple of copies and gifted them to new teachers. This time I ordered 3 to be safe on my intern's second day in my classroom. The copies were more than reasonably priced (way less than I paid in school), in perfect condition, and delivered VERY quickly.

Date of experience: February 16, 2025
California
1 review
0 helpful votes
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Renting a book
February 27, 2025

Super easy and convenient! Also great prices much cheaper than other websites

Date of experience: February 16, 2025
California
1 review
0 helpful votes
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Na
February 26, 2025

Paid for expired shipping shipping to much longer then paid for

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 16, 2025
California
1 review
0 helpful votes
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Order canceled for no reason
February 26, 2025

I placed an order because I need the books at school, and some rather than later as a new book club is starting. A few days later I see that my order had been canceled for some unknown reason (something about appearing fraudulent, no explanation.) I tried to finalize the order but was told that can't be done, I'd have to reorder. It was a few days before the books showed as avails again at the $1 price.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 10, 2025
California
1 review
0 helpful votes
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Fresh book
February 26, 2025

The book came brand new no scratches or marks at all and in a timely fashion

Date of experience: February 16, 2025
Wisconsin
1 review
0 helpful votes
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X
February 26, 2025

It just took too long to received the book. I think it could have been shipped faster.

Date of experience: March 5, 2025
Kentucky
1 review
0 helpful votes
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Quick!
February 26, 2025

Quick and glad I got it in time for my next exam! I hate digital books, paper copies always have done me better.

Date of experience: February 16, 2025
New York
1 review
0 helpful votes
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Everything is good
February 26, 2025

Even though the book was used, i still thought that the condition of it was great, so good job! And Thank you

Date of experience: February 16, 2025
New Jersey
1 review
0 helpful votes
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Informational
February 26, 2025

The textbook has a variety of topics and teaches you marketing strategies and techniques that companies use to persuade viewers to purchase their top-ranked products, so that readers can implement this in their marketing techniques and become successful.

Date of experience: February 16, 2025
Erin C. — eCampus.com Rep
over a year old

Thank you for being a valued customer! -eCampus

Maine
1 review
0 helpful votes
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Exceptional Children textbook
February 26, 2025

I found the book easily on the website. The ordering process was easy and uncomplicated. My textbook arrived in great shape and in a timely manner.

Date of experience: February 16, 2025
California
1 review
0 helpful votes
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Amazing
February 26, 2025

The package service was excellent! My delivery arrived on time, securely packed, and in perfect condition. The tracking updates were accurate, and customer service was responsive. I appreciate the efficiency and reliability. I'll definitely use this service again and highly recommend it to anyone needing fast, dependable shipping.

Date of experience: February 15, 2025
Mississippi
1 review
0 helpful votes
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First order
February 26, 2025

Delivery was quick and the book was in good shape. I have no complaints.

Date of experience: February 15, 2025
Colorado
1 review
0 helpful votes
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Great
February 26, 2025

This was a great experience. I received the book in good condition and in a timely manner.

Date of experience: February 15, 2025
New York
1 review
0 helpful votes
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N/A
February 25, 2025

My experience was very unforgettable, I got my book on time and there was no damage inflicted on the cover or in the book as a whole.

Date of experience: January 30, 2025
Erin C. — eCampus.com Rep
over a year old

Thank you for the great review! -eCampus

South Carolina
1 review
0 helpful votes
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They're on it
February 25, 2025

I've been singing them since my freshmen year of college. The prices are really good and the shipping is fast. I plan to keep using them for a while.

Date of experience: February 15, 2025
California
1 review
0 helpful votes
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Thank you!
February 25, 2025

The book came before expected and it perfect condition! Thank you!

Date of experience: February 15, 2025
California
1 review
0 helpful votes
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Satisfied
February 25, 2025

Easy to use site, updated with shipping and delivery notifications, smooth delivery

Date of experience: March 4, 2025
New York
1 review
0 helpful votes
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Everything was easy! They even followed up to make sure I received my package!

Date of experience: February 15, 2025