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eCampus.com

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

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23,526 reviews

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Minnesota
1 review
0 helpful votes
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It was cool
January 26, 2023

The book came a day later than i would have liked because the delivery was set on the porch with no notification. Pages out of order, but good copy overall.

Date of experience: January 25, 2023
Indiana
1 review
0 helpful votes
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Good Book and Service
January 26, 2023

Book came in a timely manner and it is good quality.

Date of experience: January 25, 2023
Wisconsin
1 review
0 helpful votes
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University book way cheaper here
January 25, 2023

I found cheaper books on this site than anywhere else

Date of experience: January 25, 2023
Texas
1 review
0 helpful votes
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Excellent service
January 25, 2023

I ordered and received the book very fast. I recommend the service

Date of experience: January 25, 2023
Florida
1 review
0 helpful votes
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Glue in Bade Shape
January 25, 2023

The glue is in bad shape, and the pages are pulling out even when using a light touch to open the book and flip through he pages. The book looks good from the outside.

Date of experience: January 24, 2023
Erin C. — eCampus.com Rep
over a year old

Hi Timothhy, I have noted your account of the issue with the book. If you would like a replacement order sent to you, please visit our help desk to chat with a customer service agent. Thank you. https://www.ecampus.com/help/help-desk

Georgia
1 review
0 helpful votes
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Textbook Delivery
January 24, 2023

I ordered a textbook for my teaching class and it arrived well before the time I needed it. It was also in pristine condition.

Date of experience: January 24, 2023
Illinois
1 review
0 helpful votes
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Cheaper than campus bookstore
January 24, 2023

It was cheaper than the campus bookstore and had an actual bound copy (not loose leaf like the bookstore was selling).

Date of experience: January 24, 2023
Erin C. — eCampus.com Rep
over a year old

Thank you for shopping with us! -eCampus

Missouri
1 review
0 helpful votes
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Not good at Math
January 24, 2023

I chatted with an online Pearson rep who was very helpful and made sure I knew exactly what I was purchasing! I also rented the hardcopy text book, separately, as math is not my strong area academically and appreciate all the help I can receive!

Date of experience: January 24, 2023
Illinois
1 review
0 helpful votes
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Whatever
January 23, 2023

Good stuff, needed the book now i got it. I have nothing else to say, the fact i have to makes this review a joke

Date of experience: January 23, 2023
Colorado
1 review
0 helpful votes
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Excellent condition
January 23, 2023

Ordered and arrived on time.
Customer service replied promptly when asking if order had been processed.
I didn't receive an email when it had been shipped

Date of experience: January 23, 2023
North Carolina
1 review
0 helpful votes
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Great service.
January 23, 2023

Navigating website was super easy. Sales associates were knowledgeable and helpful.

Date of experience: January 22, 2023
Washington
1 review
0 helpful votes
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Book Order
January 22, 2023

Was easy and helpful. Got books in time as needed. Thanks

Date of experience: January 22, 2023
Erin C. — eCampus.com Rep
over a year old

Thank you for being a valued customer! -eCampus

Massachusetts
1 review
0 helpful votes
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Satisfied
January 22, 2023

Very fast shipping, great price and quality. This is a required textbook for my class this semester.

Date of experience: January 21, 2023
Virginia
1 review
0 helpful votes
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Biology
January 21, 2023

East, convenient, quick delivery, excellent condition of book

Date of experience: January 21, 2023
Oklahoma
1 review
0 helpful votes
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Rental Book
February 20, 2023

Amazing! This book was gonna cost me $60 when i only needed it for 8 weeks and I got it for $25! And it's brand new, amazing deal

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 20, 2023
Pennsylvania
1 review
0 helpful votes
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Good
January 21, 2023

Good, liked it, got a coupon code for a discount which is always appreciated

Date of experience: January 20, 2023
Pennsylvania
1 review
0 helpful votes
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Pretty slay
January 21, 2023

It came quickly and was in good condition, so overall pretty slay

Date of experience: January 20, 2023
South Carolina
1 review
0 helpful votes
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Book condition
January 20, 2023

The book was over used and has spots of stuff on the pages that I don't know what it is.

Date of experience: January 20, 2023
Erin C. — eCampus.com Rep
over a year old

We apologize for the inconvenience, please visit out help desk for further assistance. Thank you! -eCampus

Georgia
1 review
0 helpful votes
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T
January 20, 2023

Fjdjfkxjdjkd did did Mr cktbcj n idnfb int b djdndn

Date of experience: January 20, 2023
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!

Colorado
2 reviews
0 helpful votes
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Perfect
January 20, 2023

Was a good experience. Easy and fast. No problems with ordering and the delivery was fast and on time.

Date of experience: January 20, 2023