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eCampus.com

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

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23,617 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Never received book
November 7, 2023

I placed my order and ended up being canceled and I was never notified. I reached about 5 days later to see if there was update on shipping and was told it was canceled. Very frustrating

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 8, 2023
Oregon
1 review
0 helpful votes
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I love that it's rental and is only for $30-40. The textbook itself has good condition (almost new) and is very clean.

Date of experience: October 7, 2023
Virginia
1 review
0 helpful votes
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Yes, I'd Do This Again!
October 7, 2023

The service was outstanding. The path to the perfect fit to meet my needs was easy. This will be my first stop for future needs!

Date of experience: October 7, 2023
Washington
1 review
0 helpful votes
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Too pricey
November 6, 2023

Stop charging sm for books us college kids are broke

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 6, 2023
Florida
1 review
0 helpful votes
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One stop shop
October 5, 2023

eCampus.com made the process seamless to purchase their book subscription for class preparation.

Date of experience: October 5, 2023
New York
1 review
0 helpful votes
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Trust this site!
October 4, 2023

I am very happy with my experience purchasing books on this site! The prices are cheaper, the quality corresponds to the description of the products and the shipping is fast. THANKS!

Date of experience: October 3, 2023
Oregon
1 review
0 helpful votes
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Book with access code
November 2, 2023

Ordered book with access code for twice the cost of the book alone because it was specifically advertised as a combo. The access code was not include once I received the book and customer service was not helpful stating the disclaimer that supplemental materials may not be included.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 3, 2023
North Carolina
1 review
0 helpful votes
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Good experience
October 2, 2023

I had a great experience and the book arrived on time.

Date of experience: October 2, 2023
Illinois
1 review
0 helpful votes
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Better packaging please
October 31, 2023

It was pretty good but my book is bent at the spine and the packaging was open when I got it

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 1, 2023
Texas
1 review
0 helpful votes
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Great
September 30, 2023

I really enjoyed ordering from the website. I was able to find the exact book I needed for my Fashion Entrepreneurship class.

Date of experience: September 30, 2023
California
1 review
0 helpful votes
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Very good!
September 29, 2023

I did not know about ecampus and first I thought it was a fake site because of the cheap prices, but I ordered my book for $9 and it was in very good condition and had fast shipping!

Date of experience: September 28, 2023
New Mexico
1 review
0 helpful votes
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HR Textbook
September 29, 2023

It was a good quality book, a bit pricey but worth it for the quality

Date of experience: September 28, 2023
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!

Missouri
2 reviews
4 helpful votes
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I ordered a book for a class and chose the fastest shipping option to ensure it would arrive on time. It did not, it arrived 3 weeks later. After many back and forths of trying to cancel the order bc i had to order the digital version instead, i was told the order could not be canceled bc it was a shipping problem with the issuing company, but that i could return it for a refund. Which is exactly what i did. I shipped it back the same day i received it, and 2 weeks later, i still hadn't received my refund. When i reached out i was told i could not get a refund bc i returned a used version of the book, when in fact i never even opened the package they sent me. It is infuriating to try to get in contact with anyone from that company. Don't bother.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 28, 2023
District of Columbia
1 review
0 helpful votes
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Deserve Negative Starts
October 28, 2023

I would give negative stars if possible. I didn't not get my book when expected. When I contacted eCampus I didn't receive a response, so I reached out through chat. That experience took about an hour and I still don't have a book and won't know for 48-72 hours if my order is going to be fullfilled.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 28, 2023
North Dakota
1 review
0 helpful votes
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It was easy enough.
September 28, 2023

I wanted a hard copy of the textbook and ordered from the McGraw-Hill site. It all worked out, I got the book and I am able to do exactly what I need to do with it.

Date of experience: September 27, 2023
Oregon
1 review
0 helpful votes
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Great quality product
September 28, 2023

The textbook I got was practically brand new which I very much appreciated.

Date of experience: September 27, 2023
New Jersey
1 review
0 helpful votes
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On time, love it
September 27, 2023

I didn't wait the long, I appreciate it. I will order next semester.

Date of experience: September 27, 2023
New York
1 review
0 helpful votes
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September 27, 2023

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Date of experience: September 26, 2023
Peru
1 review
0 helpful votes
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Still waiting on refund
October 26, 2023

I cancelled the order within 10 minutes of placing the order. That was 10 days ago. Still no refund. And they keep calling me "Tony" even though I've explained several times that my brother's name is Tony.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 26, 2023
Michigan
1 review
0 helpful votes
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It was ok
September 26, 2023

Shipping options & price weren't good. Plus a fee too. Not impressed, probably will not rent from here again

Date of experience: September 26, 2023
Erin C. — eCampus.com Rep
over a year old

Thank you for your feedback and for choosing eCampus!