ebookers

From my experience, Ebookers terms of service in relation to price matching are not comparable to competitors.

With Ebookers, the lower price offer needs to be printed the same day, within 2 hours after making the booking and the refund must be claimed within 48 hours of the time of booking. THEREFORE YOU ONLY HAVE 2 HOURS TO IDENTIFY A LOWER PRICE.

With a well known competitor, if you find your booking within 48 HOURS at a lower rate on their own site or another Party's site they refund the difference.

The flight and hotel I booked with Ebookers yesterday was £176 cheaper in less than 24 hours. I would had got the money back if I had booked with a particular competitor. But EBookers customer service were unable to deal with my query satisfactorily, were inflexible and lacked any sensitivity and completely reluctant to try and assist. A phone call that was due to be returned to me by a supervisor was not, instead I had to follow up. I personally feel that the indian call centres are out of touch and sub standard with the quality and level of service which would be expected in the UK.

I had a horrendous experience with this "travel agency". I should have never booked my ticket through them, as they are a scam.

- First of all, there is no accessible phone number. They have an international (UK) phone number with no US base. So if you are like me and have a limited calling plan, you won't be able to call them.

- Second, there is no email address! This should have been my first warning. Never trust a place with no email! They'll have a chat, but you can't change your flight or do anything through that. They'll tell you to call them

- Third, the phone number they give you is a UK - based, but really, you're speaking to people in India. So ebookers, supposedly English, is tricking us to believe they are in the UK when they are not

- Fourth, they are useless, mean, uneducated people. They will hang up on you when you try to change the flight.

- A change in itinerary, day, or whatever small modification you want to make costs about half the price of the entire ticket!

- Sixth, payment options are not flexible at all. If you want to pay with credit card, they charge a service fee. Only debit cards are free of that fee, and that's another sign of a scam. They make you use a debit card so that they can get your money.

I hope you can read this and know that, if I had done my research properly, I wouldn't have booked ANYTHING through ebookers. STAY AWAY FROM EBOOKERS, THEY ARE A SCAM!

The prices are shown cheap but they also fluctuate a lot from airlines, so once a ticket is booked with available seat then the flight must exist with confirmation of ticket thru email or phone, if they change the flight then it is a site which makes scam in some places alone to purchase ticket. This website and place in uk needs to be investigated properly and make sure that they have connection with original airlines while processing and putting forth the display price

I tried to purchase a flight and hotel package online yesterday. Made the choice and proceeded to the checkout. Put in all my payment details and it just crashed. Returned me to the choice screen displaying a message "couldn't complete this transaction at present but try later" something to that affect. I then decided to look on another website where I found something better for less and went for that instead. I then decided to check my bank account and low and behold ebookers had taken my money. Checked my email but nothing. I called them explaining what had happened. They apologised telling me no problem it will resolve itself after a few days and the money will be refunded. He also told me how much will be refunded which was only half the amount. When I asked him why so little he said just wait a minute and left me dangling for 10 minutes before getting disconnected. I then called again only to repeat everything again but this time I was told the amount they would refund in 5 to 10 days is just the hotel cost not the airfare and for that I would need to contact the airline directly. Which I did and after waiting for 20 minutes on a premium number was told they would not refund me as I did not purchase the alternative flight from them.

I now cringe at the thought of calling ebookers and going through that all again but if I want my money I suppose I'll have to. How can a company like this exist and why is there no 3rd party to whom I can complain and hopefully make these people accountable.

I tried to cancel my reservations because I found a flight from the airline at $430 cheaper. I called to cancel, but was told that all I had to do was take a screen shot of the cheaper price, email it to them, and they would match it. I was also told that if I wanted to cancel, It would cost me $60. I promptly emailed them the screen shot. I received an email from ebooker saying that they couldn't match the price because it was more than 5 minutes since I booked my flight with them. I called to cancel and was told that it would now cost me $430 to cancel. What a rip! DO NOT USE THIS COMPANY! I found it interesting the the price that they were going to charge me is exactly what I would have saved booking through the airline!

I have booked lots of holidays via Ebookers and never had a problem. I recently booked a flight and car. On collecting the car the clerk informed us there was nothing to pay so I signed the agreement thining it was just to release the vehicle and showing what was covered. On returning home we had a £133 charge for additional cover that was not discussed with us. I contacted Ebookers to discuss this and was told that as I had signed the form so it was tough, all my fault even though additional cover hadn't been raised by the car hire firm. They did not move from this position or let me speak to a real person about the problem. The car hire company in the UK said this was outragious and the credit card company said that it happens a lot. Ebookers still think it is all my fault.
I will be using Expedia from now on.

The worst customer service I have ever encountered! I would rate it lower if I could! We booked airfare to Rome. Months after we booked, the flight time were changed from a morning arrival to an evening, missing our train in Rome. Then the real hell begins... try to find a way to contact them. Their phone seems to be a closely guarded secret... after 2 EChat (which thank goodness I kept the transcript from) I was finally able to speak to a live person. A refund was supposed to be given... but EBooker said the airline gives it... that is not how it works... EBooker apparently issued us 11 tickets instead of 3.8 of them were blank. They never communicated the refund correctly. I am left with 11 ticket numbers. The airlines and my credit card company are stepping in to help get the refund. The airlines administration actually said it was so screwed up that they would help me themselves. Never again... book directly with th airlines!

Rubbish customer service, failed to keep their own promises.
Ebookers changed our flights due to an airline schedule change. According to the airline, they were given a choice of 4 new flight options and should have consulted us - the customer. Instead they chose for us, changing the entire routes, airlines and lay over times, making the whole trip much more difficult than we had wanted. To make matters worse, they chose an option that I could have booked in the first place at a cheaper price. They never called us back, even after promising to do so 3 times and kept to their policy, stating that these were minor changes. Their customer service is awful and I would not use them again.

I tried booking a ticket to India and since the price on this website was cheap and I needed a ticket for tomorrow, I booked a ticket.

I filled out some forms and made sure that I didn't choose an insurance. I filled in my debit card details and once I clicked on 'Book', the screen got blank. I tried refreshing but nothing worked.

After filling in my debit card details I was supposed to be taken to a secure page but I instead I was redirected to a blank screen. At that point I wasn't sure if they booked a seat or not because I gave them my card details but I didn't get a confirmation e-mail. So I waited for a few minutes but no confirmation.

I called customer service but I had to wait at least half an hour in queue although I was supposedly only second in line.

Once I actually talked to a normal human being about the status of my booking, I had to wait for another half an hour. I honestly don't know what they were checking but they asked me to call back after an hour.

I was pissed of at that point but I waited. I checked my account for any transaction and at that point no withdrawal was made.

I called an hour later and I was told that no booking was made.

Fine.

BUT in the afternoon, I got a notification that a company called e-bookers withdrew 698.37£. This was the price of the ticket that supposedly wasn't booked in the morning.

I was furious and called right away. How could they withdraw the money if I didn't
Even book a seat? I also didn't get a confirmation e-mail (I constantly kept checking in case). I told them to cancel my 'booking' and was charged 25£ cancellation fee.

I also had a problem with this company. I'm from Los Angeles and try to book a flight to Colorado and I noticed the flights were cheaper with ebookers although it never stated that the price was in British pounds. It should give some type of breakdown for their customers. My ticket actually cost over $200 more then what was advertised. I was also hit with some kind of $17.26 international purchase transaction fee. These charges totally screwed me. It put my bank account in defict. I was then hit with a overdraft charge and now in bad standing with my bank. When I tryed to call the long distance number it was disconnected. On line the only info I could get was there are no refunds! I noticed there are no 1800 numbers. They make it impossible to contact a real person for US clients. I will never buy tickets on here again and will boycott this company.

I filed a case with my bank and they started investigation on the unauthorized booking made using my CC details, however ebookers are not willing to provide any details such as IP addresse from which the booking was made etc. and why they didn't ask for any more details besides my misspelled name on the booking.

It's 4th or 5th day that I was promised each day to be sent all call recordings, emails correspondence and chat copies to my email account which is registered with my bank and to which my bank representative asked to forward all the info.

Each representative I talked to apparently has also lost members of their family just recently and claimed they understand my situation and are doing their best.

As regarding to likelihood of them being scammers, you figure it out - a sales team based in India getting commissions on booking and having the monthly sales goals.

My only stupidity was to store my Amex details in Google Drive as a back up, with pretty medium security password which I had to reset after seeing all the BS emails from them.

I had originally booked flights with ebookers flying out from London GW to Dubai via Kiev. After careful consideration I felt It would be just as much in price and less of a hassle (as I would have a long wait for a connecting flight and would have to organise two over night stays due to the unusual flight times) that it wouldn't be much extra if I changed my flights and bought another ticket to fly direct from London to Dubai. I phoned Ebookers and requested to cancel my flights after finding direct flights on 'Travel up' at a more reasonable price. The booking officer insisted that he could offer the same flights through ebookers via their Price Guarantee service. I thought this was great and went ahead with the booking. On approaching the end of my booking, the final price offered from ebookers was not the price matching the 'Travel up' website. They offer a price guarantee service however, I would have to take a screen shot of the 'travel up ' offer and send it on to *******@ebookers.co.uk. The booking officer informed me that I would need to make sure it was a legitimate website, and that the exact flights represented were the same featured on eBookers.

I did exactly as instructed and sent my screen shot of to the advised email.
I had a reply stating that what I had sent did not show the date, I later sent another screen shot back highlighting the date along with the required evidence. I again received another email stating that this was insufficient due to the fact that the flight number was not visible. I then sent another screen shot highlighting the flight number, price, date and time of the flight, the date and time I had discovered the flights along with the website it had featured on. Again, another email stating that this was insufficient.

Im not sure what more I need to do in order to receive a price match and I am very disappointed and let down by the service provided by the company and their inability to pay up!