ebookers

The car rental detailed below turned out to be a very stressful nightmare.
When trying to rent the vehicle I had to pay an additional £70, as that was their charge for a one way drop off - see receipts below. Despite me showing them on your printed document it was £30, they said it was a no go and that I would have to pay the £70 and claim the £70 back from you, which is the reason for this email.

Having landed at midday it was 2 hours before we had the vehicle. When we turned on the ignition the service light" was glowing, one of the agents had a look, went back to the office and came back to tell us it had been serviced but the light had not been reset.

When trying to return the car to East Midlands Airport (EMA) it states on your rental agreement drop of instructions counter and car in terminal. There was no sign of an Easirent office at the airport. Having a plane to catch and there being several inches of snow on the ground, didnt do anything for my stress levels. I then made several phone calls before speaking to a gent from Easirent EMA who gave me instructions on how to get to their office - at a service station by the M1. Thankfully we were not too late for our flight.

May I request a refund for my £70 additional payment and also request that you get the details correct on your rental agreement to save others having to go through the same hassle as I did.

This was sent to ebookers on the 16th December. Needles to say I haven't received a cent back despite 3 promises and on each occasion they said that it would be in my account within 7 days.

Itinerary No **************

Do not use this company.

Had dreadful experience with Expedia after they left us homeless after a fake Hotel booking left a family of 4 seeing in the new year with hookers and pimps in doorways I n Pattaya streets. I wrote strong l private mail on twitter but got apology from ebookers? Very strange although sorry would never of stopped the dreadful life in your hand experience- these companies need stronger regulation and fast as they screw up so many lives

Worst customer service!
I'm also another victim for not reading reviews before using this bunch of incompetent idiots. I've been trying to change my return ticket from Vietnam, impossible to get hold of these fools you hold the line for over an hour until you give up and they refuse to change it online.
Be warned! Never use their services you don't want to be as frustrated as I am right now. You will be wasting your money an time they do not know what they doing.

Booked two hotels through Ebookers.
One popped up 50pound cheaper a month later so questioned the price match, only to be told I was post pay and they would only offer pre paid price match... Checked cards and and as I thought two withdrawals had been made and in foreign currency... My guess to pay the hotels... Back to Ebookers, exactly the same reply. Tried again to be told I was actually paying Ebookers and they would pay hotel after my trip, in my eyes pre=paying!
As the money left my account for a service I had yet to receive.

Some more emails were exchanged and it was now last left as I had only paid a deposit, a 100% deposit I'd like to add and this did not qualify for price match.

I won't be using them again and would recommend someone else not using these clowns.

Called E-bookers car hire service, to get a quote.
Spoke to a guy called Garrish, whom gave me a price of 155 pounds for a honda.
I said i would call back to confirm hence i asked for his name.
Called back, got Darren online who informs me price of car is over 300 pounds, and as i am saying that was not what i was quoted, i am told it has now gone up again as we were talking.
I ASKED HIM TO CALL GARRISH TO THE PHONE, BUT WAS TOLD HE WAS OFF. Was then told it would be forwarded to customer services and would get a response in 48 hurs.
I get a call from a Laxmi Viji, telling me theres no record of me calling the first time.
So i said please get hold of Garrish, only to be told theres seven garrishes there. I then asked for the manager and was told by this lady she is the last point of contact and i must send an email re my complaint and also show them my telephone log so they can check theres.
Seems like dialing an english number and landing up in India talking to people that are not inclined to stand by there original quote where u are just a pound sign for them and not really interested in what one is saying --------pissed off i am

Booked 3 tickets in April 2016 to travel in AUG16 from Rome to Gatwick on EasyJet thru ebookers. Money taken on credit card in April. They never booked the flight! EasyJet confirmed this! Had to buy last minute flights on BA. After enormous amount of correspondence ebookers admitted liability on 6DEC16 and agreed to pay £2K for tickets and solicitors fees. Still waiting for the money more than 2 months later. Completely unscrupulous incompetent company.

What am I to do? I booked me and a friend for a hotel and flight package, all inclusive at the hotel. Now I have an itinierary saying only I have all inclusive and my friend has room only. I have no proof other than a) I remember us being told we paid the exact same amount but unfortunately the itinerary ebookers sent only shows the final total and b) if anyone tries to book 2 persons 2 rooms on ebookers, it does not allow you to choose a separate room package for the 2nd person so clearly this is not even a possibility. What on earth can I do? We leave in a week's time. Alison

UPDATE! After umpteen emails and hours on the phone, I had the idea of contacting Expedia's media and publicity company. Expedia own eBookers. They were horrified when I told them all the stupid arguments the customer service team gave me. They got in touch with someone senior for me and got the additional amount I got charged wrongly, refunded immediately. The press and publicity people are the way to go!