EbonyOnlineReviews 828

Excellent customer service anything you would like to know simply ask dae and she'll make sure all questions are asked in timely manner!

While selecting products to purchase, it stated that the particular product I selected could be shipped in 24 hours. 7 days later and it still states on the site that my order is processing. I sent and email requesting that my order request is taking too long and that I wanted to just cancel the order. I rep. Sent a response email stating that not all items available for ship within 24 hours... but that not what was stated on the website before I purchased my items. It literally stated that the items that I chose could ship in 24 hours. Meanwhile, the rep. Refused to address my request for order cancelation. I've now sent 2 more additional emails with no response... don't bother people!

Good place to buy wig and look good long time no need to wash so clean and you will look hot EB shopping good!

I have been ordering from this company about eight years. I love the customer service and quality of their wigs. I don't order from any other place. Dae, Larissa, Eli and the rest of the crew are amazing. I will continue to be a loyal customer and keep up the good work!

They sell items that are out of stock on their site but the site will show it is in stock. Was not notified until I reached out via email. Also did not get confirmation email for order after placing my order. Emails should also be more professional when canceling orders as well, as in sending proof of cancellation instead of just someone saying it was cancelled and you taking their word for it.

10/10 highly recommended affordable prices with fast shipping. Good for wigs and other quality stuff

The image from the shipper showed a TV instead of the package. Ebonyline refused to file a claim for the shipper to investigate. Terrible service! Do not ever buy from this site...

I've ordered fro ebonyline in the past and they never cover your return shipping. Next time I'll just go to the store and buy. It's not worth the price you pay.

So I made a order on the 3rd I got it update 2 days later saying that the item was out and I asked for my money back and I got my money back. Mahaz was helpful and ensure that I would receive 10.50 off my next order..

DAE JONNA D gave great service when she emailed that they didn't have the color for my HD lace front wig. I got right back to her I choice another color from the available colors and she updated the information immediately.

Everytime I ordered available items from Ebonyonline and after paying and waiting for my item, only to find out item is not instock and they are asking me to chose something else.
This is my 2nd or 3rd experience like this. I have to follow up on my order multiple times and when they finally respond, I'm told item is not available. Had I not followed up to track my order on my own no one would have notified me. And they do not credit anything for the inconvenience. They say no credit sorry.
I will block that site, so I remember not to use them again.

The customer service has been great. Larissa helped me understand why my order was canceled. I really would have liked them to order the order since the glitch was their problem.

Great support. Received an email to let me know that I the color that I wanted was unavailable. They gave me the opportunity to choose a different hair color. MAHAZ was very helpful through the process.

My mom is 79 and ordered a wig with my help. It states delivered but she never received it. I saw after the fact they have a policy about lost items but I don't know what the postal service did with her package. She is on a fixed income and cannot afford to loose money and no product. I emailed and they are no help and just stated the policy. I would have been fine with another wig being sent but no. I will never ever order from them again. Poor customer service and the buyer suffers when they don't receive a product. I guess someone else is wearing her grey wig or it was never sent. If I could give you busy no stars I would. Thanks for nothing and will NEVER order from you again.

Pissed off in Georgia!

Love my new wigs. Got so many compliments about my wigs will definitely recommend this site to all my friends

Larissa was fast and quick to address any concerns I had when I meant to order one wig and had ordered another. Of course you have to be timely on those kinda mistakes if they haven't already shipped. But all in all I will say Ebonyline is amazing and the more you order you do have points that turn into cash off of your order!