EbonyOnlineReviews 828

I chatted with Dae. Great customer service. I wanted to know about a specific wig and my questio. Easy answered professionally

I've been ordering from Ebonyline for a couple years now & have had great customer service & great products. I had a question about shipping today & contacted customer service & was helped by Mahaz and was able to get the answers I was looking for.

Customer service was very prompt and answered all of my questions. My rep was DaeJonna D and she was on it. I like this company they have a lot of variety which I love.

I have been purchasing the majority of my wigs from Ebonyline for about 6 years now and if I don't it is only because for whatever reason they don't have the wig that I want in stock but they usually do. I for the most part have no issues with their wigs until just last week. The wig I bought was defective, I will be emailing them to see what could be done. They are quick responders. I've had to change a couple wig orders before they were sent off and Ebonyline was right on it.

Great wigs and sales, the prices are great and half the price of the hair stores for the SAME WIGS purchased.

I love ordering my wigs from ebony line best customer service thank you I appreciate you. I will be ordering again

The most helpful team I've come to meet when it comes to online ordering. Daejonna is super resourceful and so professional!

DAEJONNA D at Ebonyline was absolutely wonderful to work with! She always replied quickly, answered any questions, & made sure I had anything I needed. I've been coming here for years for my wigs & am always happy. They always have the items I need. Thank you for helping a girl feel beautiful again after hair loss

I am currently waiting on my order from ebonyline. I ordered on November 13th and it is now November 29th and I'm still waiting on them to ship my items out. Omg they are so slow. I ordered my hair thinking it would here by the Thanksgiving holiday. Wrong it wasnt never will I ever order from thing again they are too slow they are in Illinois and I'm in Indiana why is it taking so long. I'm not even hyped about the hair anymore they taking too long. I wanna tell them too cancel it but I dont know when they planning on sending it out an they tell me it's too late. I will never order from anymore.

The prices are right. Quick shipping and coupon codes for shipping. They always have what I need and most of the time things are in stock.

I ordered over 130.00 dollars in products from this company but it was delivered to the wrong address (unknowingly at first) I sent them an email letting them know that I receive my product. I received a message from them saying that I need to find the neighbor that the product was delivered to since they were not responsible. Are you kidding me. So they are saying that even though they received their money and they send out the product it's not on them at all if it's not delivered to the right person. We ebonyline you will never receive an order from me again and I will report you to the better business bureau also.

Please note: a neighbor from another subdivision delivered my package the next day thank God!

Larissa provided me with fantastic customer service, answering all of my queries and concerns. The company prides itself in providing stellar service. Love it!

This company always has the unit I'm looking for and shipping is quick also they have excellent customer service thanks Larissa for your great customer service. Also they were the only company that I could still find this unit in this color

I really love ebonyline! The shipping is super fast and products are always good quality! <3 and they also have a great selection for hair! MAHAZ

Very quick shipping, very responsive. I had forgotten to write down my order number and I did not get an automated email with the information, but as soon as I emailed, I received an email response the next day with details of the purchase, the tracking number and the estimated delivery date. Thanks LARISSA.

Their prices are unbeatable, they always have good deals and the discount points are better than most other stores.
I recently had a problem with order and this was taken care of by Mahaz with such efficiency and patience. Thanks so much.
Can wait to get this order and make another one lol

I love this wig. Thanks LARISSA for your help. Wigs are greatly priced. Will order again. Speedy delivery

I placed an order on November 4 2022 and received my package on November 7 2022. I love my wig and the friendly customer service. I look forward to doing business with you again in the very near future. Thanks

I have been purchasing wigs from Ebonyline for many years and have always received exceptional products and service. Most recently DAEJONNA D, helped me with a replacement order. The unit I ordered was unavailable in the color I wanted and she helped me replace it with one on my wishlist. Thank you for your prompt assistance.