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The company generally enjoys a positive reputation for its competitive pricing and wide selection of beauty products, particularly wigs. Many customers appreciate the quick shipping and responsive customer service, highlighting individual agents who have provided effective support. However, significant concerns have been raised regarding inconsistent product availability, shipping delays, and communication issues, particularly during order fulfillment. Some customers have expressed frustration over the handling of returns and refunds, suggesting a deterioration in service quality. Overall, while the company has loyal customers drawn by affordability, operational inconsistencies could impact future customer retention.
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(Chantalle Harris, order #*******)
Ebonyline.com is the only place I go to for my wigs and hair purchases. The customer service is excellent. Hector literally just emailed me today to update me on a recent order. I am so thankful that they keep their customers informed.
They ship quick and offers a flat rate shipping cost of $3.99 for orders over $30; and free shipping for orders over $70... sometimes they offer a $2.99 shipping cost even when you make a purchase less than $30.
This website is amazing. I can talk about them all day. Their website is easy to navigate, and their prices are really affordable
Thank you ebonyline.com for always providing me with great service. (Ticket #EBO*******)
The Martina unit is very beautiful and soft with a stunning color. Shipping was fast and package arrived intact. Thanks Daejonna D. Happy holidays!
Cristy Warren
Order #*******
Cristy,
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Can it wait till I receive my order. I realized I listed the wrong the shipping address. I emailed the vendor and it was corrected the next business day. Hector went out of his way to make sure the wigs were shipped to the correct address.
Kris,
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I am extremely happy with not only the hair but the service. This website is my go-to spot for finding natural looking wigs
Vanessa,
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I've been ordering from EbonyOnline for a few years now, and I've very pleased with their fast shipping and quality hair products. I have recommended them to family and friends. Thanks, Daejonna D for an awesome experience.
Kimberly,
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Hector really helped me alot and I appreciate his customer service. I enjoyed my experience with this company.
Shanta,
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I have purchased several wigs from this company and I am always pleased with my purchase. Delivery is fast with no hassle and I can always count on this company to have the wig I want when I want it...
Ashley,
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Daejonna D answered my questions about my missing shipment email concisely and im a timely manner. Ebonyline has some of the best deals for an online beauty supply store. I hope it's possible to restock some of the class staples like the older Outre half wigs. I will shop on this site continuously. (Order ID. *******)
Taylor,
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I love these wigs. They are full and so soft. They look and behave like human hair. I will definitely purchase from this company again. Thanks DAEJONNA D
Sabra,
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DAEJONNA D helped me with my order and it was perfect! I got my order really fast and I did not know my life would change like it has. I have my confidence back after losing my hair due to Covid 19. Thank God, I love the colors and hair styles.
Diane,
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I love my purchase. It was perfectly described in the description and came as described. I love shopping on ebonyline.com with Daejonna D, the prices are inexpensive and I always find what I'm looking for. The shipping is very cheap and delivery is fast!
Alexandra,
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Diana was awesome, very fast shipping and the quality is top tier. I am never disappointed ordering from Ebonyline.com quality is very consistent compared to others. If I could give more than 5 starts I would. Definitely recommend. Order # ******* - Andrea Bowen
Andrea,
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They have the best price and the best of all, they have awesome customer service. I not only by for myself, I also buy for my mom. And she is too a very happy customer. And if you're wondering, I only wear and trust one brand of front lace wigs: Outre. And Ebonyline is the only site where I can find my wigs.
Beatrice,
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I placed an order, but had some questions. I used the online chat and Hector was able to answer my questions. The online chat is a great tool, and the response time is immediate. Hector was great too!
Stephanie,
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I love the variety of products available from this website. Items always get delivered in a very reasonable amount of time, I love the discount codes and promotions they provide from time to time, they have good quality affordable products, items are well packaged and look great upon delivery... nothing but great things to say about this business, I would highly recommend ebonyline to anyone looking to purchase a wig, half wig or beauty products...
Nathalie,
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Diana was simply awesome.
Price is right and I have always been pleased with my wigs.
Their online communication is superb.
Marva,
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I just want to say that I am very pleased with my order. Fast shipping and just overall a great experience. I will continue to order from here.
Monique,
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I love orderi from ebonyline. They have become my go to for every time its time to do my hair. One of the only places I can find the color and curl pattern I love. Thank u Diana and the rest of ebonlyline for their great and fast customer service as well.
Fallon,
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I order here often. Many beautiful wigs, they always have the hottest new wigs that come out, I can always count on Ebonyline to find the wigs im hunting for. They respond to email questions most of the time within the hour and are very helpful!
Jessica,
Thank you so much for your positive feedback. We strive to bring our customers the latest trends and outstanding customer service,
And to hear this means everything!
Thank you for your support.
I purchased this hair for my daughter and it came really quick and was awesome with very little if any tangles. Thanks to the customer care representative Hector my order transaction was a total success
Lakeisha,
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Answer: They are very nice its the customer service when something goes wrong they are very unprofessional like they are angry horrible not sure if there are diff call centers but HORRIBLE
Answer: Our wigs come directly from name brands and they are not imitation. We are proud to say that we do not sell cheaply made products.
Answer: No I have not had any negative issues ordering from EbonyLine
Answer: Tracking Number(s): 61290988116522405530 Order # 1575676 COMPLETE May 6,2022 Reorder Print Items Ordered Invoices Order Shipments Track All Shipments Print All Shipments Shipment #0011867 Print ShipmentTrack this shipment Tracking Number(s): 61290988116522405530 Items Shipped Product Name SKU Qty Shipped Freetress Equal Invisible L Part Wig CHASTY Color OP27 +$2.00
Answer: It is same as stores asking your id for credit cad sometimes. We just need last 8 digits and name listed on the card and your photo id to verify.
Answer: Can you provide the order number to better assist you? Thank you
Answer: I have no answer but I was wondering too! What does my bust size and waist have to do with ordering a wig!
Answer: Not sure about this. I don't know what economy shipping is.
Answer: They will provide you will complete information and also delivery date.
Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price!


Chantalle,
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