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EbonyOnline

3.1

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EbonyOnline Reviews Summary

The company generally enjoys a positive reputation for its competitive pricing and wide selection of beauty products, particularly wigs. Many customers appreciate the quick shipping and responsive customer service, highlighting individual agents who have provided effective support. However, significant concerns have been raised regarding inconsistent product availability, shipping delays, and communication issues, particularly during order fulfillment. Some customers have expressed frustration over the handling of returns and refunds, suggesting a deterioration in service quality. Overall, while the company has loyal customers drawn by affordability, operational inconsistencies could impact future customer retention.

This summary is generated by AI, based on text from customer reviews

service
365
value
357
shipping
351
returns
218
quality
341

We monitor reviews for authenticity

Georgia
1 review
2 helpful votes
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(Chantalle Harris, order #*******)
Ebonyline.com is the only place I go to for my wigs and hair purchases. The customer service is excellent. Hector literally just emailed me today to update me on a recent order. I am so thankful that they keep their customers informed.

They ship quick and offers a flat rate shipping cost of $3.99 for orders over $30; and free shipping for orders over $70... sometimes they offer a $2.99 shipping cost even when you make a purchase less than $30.

This website is amazing. I can talk about them all day. Their website is easy to navigate, and their prices are really affordable

Thank you ebonyline.com for always providing me with great service. (Ticket #EBO*******)

Date of experience: November 30, 2020
Ebony l. — EbonyOnline Rep
over a year old

Chantalle,

We appreciate your positive feedback! Means everything to us to see our customers satisfied.

Thank you for your support!

Georgia
1 review
0 helpful votes
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Very Good Service
November 30, 2020

The Martina unit is very beautiful and soft with a stunning color. Shipping was fast and package arrived intact. Thanks Daejonna D. Happy holidays!
Cristy Warren
Order #*******

Date of experience: November 30, 2020
Ebony l. — EbonyOnline Rep
over a year old

Cristy,

We appreciate your positive feedback! Means everything to us to see our customers satisfied.

Thank you for your support!

Illinois
1 review
0 helpful votes
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Hector was awesome
November 30, 2020

Can it wait till I receive my order. I realized I listed the wrong the shipping address. I emailed the vendor and it was corrected the next business day. Hector went out of his way to make sure the wigs were shipped to the correct address.

Date of experience: November 30, 2020
Ebony l. — EbonyOnline Rep
over a year old

Kris,

We appreciate your positive feedback! Means everything to us to see our customers satisfied.

Thank you for your support!

California
1 review
2 helpful votes
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Amazing Hair Line
November 30, 2020

I am extremely happy with not only the hair but the service. This website is my go-to spot for finding natural looking wigs

Date of experience: November 29, 2020
Ebony l. — EbonyOnline Rep
over a year old

Vanessa,

We appreciate your positive feedback! Means everything to us to see our customers satisfied.

Thank you for your support!

New York
1 review
1 helpful vote
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I've been ordering from EbonyOnline for a few years now, and I've very pleased with their fast shipping and quality hair products. I have recommended them to family and friends. Thanks, Daejonna D for an awesome experience.

Date of experience: November 28, 2020
Ebony l. — EbonyOnline Rep
over a year old

Kimberly,

We appreciate your positive feedback! Means everything to us to see our customers satisfied.

Thank you for your support!

Texas
1 review
2 helpful votes
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Shanta Shells
November 29, 2020

Hector really helped me alot and I appreciate his customer service. I enjoyed my experience with this company.

Date of experience: November 28, 2020
Ebony l. — EbonyOnline Rep
over a year old

Shanta,

We appreciate your positive feedback! Means everything to us to see our customers satisfied.

Thank you for your support!

Georgia
1 review
1 helpful vote
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Best online wig store
November 27, 2020

I have purchased several wigs from this company and I am always pleased with my purchase. Delivery is fast with no hassle and I can always count on this company to have the wig I want when I want it...

Date of experience: November 26, 2020
Ebony l. — EbonyOnline Rep
over a year old

Ashley,

We appreciate your positive feedback! Means everything to us to see our customers satisfied.

Thank you for your support!

KR
1 review
8 helpful votes
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Good service
November 26, 2020

Daejonna D answered my questions about my missing shipment email concisely and im a timely manner. Ebonyline has some of the best deals for an online beauty supply store. I hope it's possible to restock some of the class staples like the older Outre half wigs. I will shop on this site continuously. (Order ID. *******)

Date of experience: November 25, 2020
Ebony l. — EbonyOnline Rep
over a year old

Taylor,

We appreciate your positive feedback! Means everything to us to see our customers satisfied.

Thank you for your support!

Texas
1 review
1 helpful vote
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Gorgeous
November 21, 2020

I love these wigs. They are full and so soft. They look and behave like human hair. I will definitely purchase from this company again. Thanks DAEJONNA D

Date of experience: November 21, 2020
Ebony l. — EbonyOnline Rep
over a year old

Sabra,

We appreciate your positive feedback! Means everything to us to see our customers satisfied.

Thank you for your support!

Michigan
1 review
2 helpful votes
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Beautiful Wigs
November 21, 2020

DAEJONNA D helped me with my order and it was perfect! I got my order really fast and I did not know my life would change like it has. I have my confidence back after losing my hair due to Covid 19. Thank God, I love the colors and hair styles.

Date of experience: November 20, 2020
Ebony l. — EbonyOnline Rep
over a year old

Diane,

We appreciate your positive feedback! Means everything to us to see our customers satisfied.

Thank you for your support!

Washington
1 review
1 helpful vote
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Perfect purchase
November 21, 2020

I love my purchase. It was perfectly described in the description and came as described. I love shopping on ebonyline.com with Daejonna D, the prices are inexpensive and I always find what I'm looking for. The shipping is very cheap and delivery is fast!

Date of experience: November 20, 2020
Ebony l. — EbonyOnline Rep
over a year old

Alexandra,

We appreciate your positive feedback! Means everything to us to see our customers satisfied.

Thank you for your support!

Jamaica
1 review
1 helpful vote
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Amazingggg Quality A++++
November 21, 2020

Diana was awesome, very fast shipping and the quality is top tier. I am never disappointed ordering from Ebonyline.com quality is very consistent compared to others. If I could give more than 5 starts I would. Definitely recommend. Order # ******* - Andrea Bowen

Date of experience: November 20, 2020
Ebony l. — EbonyOnline Rep
over a year old

Andrea,

We appreciate your positive feedback! Means everything to us to see our customers satisfied.

Thank you for your support!

Florida
1 review
10 helpful votes
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They have the best price and the best of all, they have awesome customer service. I not only by for myself, I also buy for my mom. And she is too a very happy customer. And if you're wondering, I only wear and trust one brand of front lace wigs: Outre. And Ebonyline is the only site where I can find my wigs.

+2
Date of experience: November 18, 2020
Ebony l. — EbonyOnline Rep
over a year old

Beatrice,

We appreciate your positive feedback and the wonderful images you shared! Means everything to us to see our customers satisfied.

Thank you for your support!

Illinois
1 review
1 helpful vote
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Online Chat
November 19, 2020

I placed an order, but had some questions. I used the online chat and Hector was able to answer my questions. The online chat is a great tool, and the response time is immediate. Hector was great too!

Date of experience: November 18, 2020
Ebony l. — EbonyOnline Rep
over a year old

Stephanie,

We appreciate your positive feedback! Means everything to us to see our customers satisfied.

Thank you for your support!

Florida
1 review
9 helpful votes
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Great website!
November 18, 2020

I love the variety of products available from this website. Items always get delivered in a very reasonable amount of time, I love the discount codes and promotions they provide from time to time, they have good quality affordable products, items are well packaged and look great upon delivery... nothing but great things to say about this business, I would highly recommend ebonyline to anyone looking to purchase a wig, half wig or beauty products...

Date of experience: November 18, 2020
Ebony l. — EbonyOnline Rep
over a year old

Nathalie,

We appreciate your positive feedback! Means everything to us to see our customers satisfied.

Thank you for your support!

Georgia
1 review
1 helpful vote
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Marva.M.
November 18, 2020

Diana was simply awesome.
Price is right and I have always been pleased with my wigs.
Their online communication is superb.

Date of experience: November 17, 2020
Ebony l. — EbonyOnline Rep
over a year old

Marva,

We appreciate your positive feedback! Means everything to us to see our customers satisfied.

Thank you for your support!

Wisconsin
1 review
1 helpful vote
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Crochet hair
November 18, 2020

I just want to say that I am very pleased with my order. Fast shipping and just overall a great experience. I will continue to order from here.

Date of experience: November 17, 2020
Ebony l. — EbonyOnline Rep
over a year old

Monique,

We appreciate your positive feedback! Means everything to us to see our customers satisfied.

Thank you for your support!

Massachusetts
1 review
1 helpful vote
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Love this hair
November 18, 2020

I love orderi from ebonyline. They have become my go to for every time its time to do my hair. One of the only places I can find the color and curl pattern I love. Thank u Diana and the rest of ebonlyline for their great and fast customer service as well.

Date of experience: November 17, 2020
Ebony l. — EbonyOnline Rep
over a year old

Fallon,

We appreciate your positive feedback! Means everything to us to see our customers satisfied.

Thank you for your support!

Texas
1 review
1 helpful vote
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I order here often. Many beautiful wigs, they always have the hottest new wigs that come out, I can always count on Ebonyline to find the wigs im hunting for. They respond to email questions most of the time within the hour and are very helpful!

Date of experience: November 15, 2020
Ebony l. — EbonyOnline Rep
over a year old

Jessica,

Thank you so much for your positive feedback. We strive to bring our customers the latest trends and outstanding customer service,
And to hear this means everything!

Thank you for your support.

Ohio
1 review
0 helpful votes
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Water wave Fretress hair
November 15, 2020

I purchased this hair for my daughter and it came really quick and was awesome with very little if any tangles. Thanks to the customer care representative Hector my order transaction was a total success

Date of experience: November 14, 2020
Ebony l. — EbonyOnline Rep
over a year old

Lakeisha,

We appreciate your positive feedback! Means everything to us to see our customers satisfied.

Thank you for your support!

From the business

Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price!


ebonyline.com
Niles,, IL, United States
+204
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