eBay UKReviews 198

I'm an ebay seller and have just closed my shop due to constant theft that ebay allows. If you want free stuff shop on ebay, all you need to do is claim you never got your item as most sellers like myself (in order to remain competitive on prices) do not send items with tracking so get your item and then open a case to claim you didn't. Ebay will ask the buyer for a tracking number if they don't provide one you get your money back... easy, shame ebay treat sellers in such a way as without sellers they don't have a business!

Wrote a review on this mega market from a seller's perspective (Dealing with company policy & how to get your feet wet). Nonetheless reading similar reviews i came across many 1 star reviews and reading it, i realize a seller's nightmare. Mostly people were upset because they do not read. Ebay usually offers several of the same item from diverse sellers. It is a marketplace that is very rigorous for sellers to pass. So when consumers are not even willing to choose carefully then blame the seller is bluntly stated pretty lame. With that out of the way, if you research your item and research your seller you will see clear pattern of someone you want to or not want to deal with. Just like in "real life" when you walk in a store and the "vibe" you get is similar to the sellers feedback on ebay or how their inventory appears... SO as a shopper, take your time. Watch items, research how much they sold for and if you are patient you will find hard to find items for fraction of the cost of retail. Remember ebay sellers want you to have a good experience because their status depends on it :) So overall ebay is a pretty safe marketplace to do business on and even if there is a small hickup that usually can be worked out with the sellers before ebay has to step in. Have fun. Join the future. Big box stores will be a thing of the past before we know it. Last but not least i have purchased hundred items on ebay over last decade and 99% accuracy/great condition. Just gotta read a little. :)

Never shop with ebay, ebay deliver fake products, i have purchased a Sony xperia v3, ebay, ebay delieved fake Sony mobile made was verizona

Chinese Ebay seller did cheat us... and Ebay afterwards does it once more not complying with their Money Back Guarantee

For Ebay to know this story belongs to appealing case SR# *******2921

As ordered by Ebay... I did supply the tracking number provided by the shipper.
However... after a long wait... Thailand Post told me that the parcel with tracking number RR*******TH was refused by the recipient.
What does Ebay really want an already frustrated buyer to do as the buyer did follow Ebay's instructions correctly.
In fact firstly the buyer is cheated by a Chinese seller and afterwards Ebay does the same not complying what is promised.
Does Ebay really think buyers to be stupid?
Ebay gave the buyer advice to send the items back to the seller which was done providing a tracking number... to receive later a confirmation letter of receipt.
I went to Thailand Post Office last week... to hear that the seller refused the parcel.
HOWEVER... THE PARCEL IS IN CHINA!

This cannot be the buyers problem as the buyer did comply Ebay's orders a buyer in Thailand is not able to force a fraudulent Chinese seller to accept a parcel in China.
Ebay is completely wrong but we will proof by a document of the Thailand Post that the seller refused to sign for and/or accept the parcel.

I refuse to contact the seller he/she is an uncivilized Chinese having insulted me already too many times.
Ebay's Money Back Guarantee is a complete joke due to the fact that Ebay afterwards obliges the buyer to proof the seller did receive, or to force the seller to receive... meanwhile the tracking numbers provided are too many times not updated by the shippers... if not... the already fraudulent seller repeats to be incorrect.

Ebay may be stubborn in this case however I recommend buyers to be stubborn as well by stopping to buy on Ebay!

Astonished and annoyed!
Dirk van Ostaden

I am absolutely dissatisfied with selling on Ebay. First of all, you can sell only almost for nothing the lowest imaginable cost and when you get ebay fees and paypal fees deducted you get nothing at all! Open your eyes! EBAY support team is no use at all. They don't even try to investigate the matter and continue sending to you the same template answers word by word giving even wrong information about the date of the listing that caused problem and have no idea what was wrong with it that it was removed and my account banned forever. The only answer you get in each email is that this is permanent decision. So I did investigation mysleff. I listed my item as usual with photos and full description and got the confirmation email with a gallery photo in it. The next morning I found 2 emails saying that I don't have photos in my listing and 2-d saying that I am indefinitely restricted in selling in this category. Can you imagine my shock? Now it is so funny really to make them see that I have as a proof the email confirming my listing that it had all the photos and the gallery photo to make them acknowledge that there was a technical mistake that had no connection to me. I feel like talking to the wall! I got NO SUPPORT! NO EXPLANATION! NO HELP! Amazingly unhelpful and blind customer service! And how funny they don't give you their full names only Simon B., Janey O. So you cannot even identify them.

My account was closed after I sold PRADA purse with authentication card but buyer requested a return saying it is not authentic. I offered a return under a reason "changed my mind" but buyer did not wanted to pay return postage and contacted to eBay. Ebay closed the case "not authentic" and sent a decision only under "not as described" (all 12 pictures presented with a full description of the item), but what is important- here was no such case open at all, but a decision came only on never existed case! By eBay rules a buyer can not open a second case for the same item but eBay did: they sent a refund and closed my seller's account- my account is restricted to sell! Nightmare: this decision is final, could not be appealed. At any cases eBay is ignoring all seller's comments, otherwise he is loosing his voice at all!
EBay is perfect for a buyer, specialy for an unhonest one: whatever he say- eBay takes it as a truth, without any proov. All cases goes to favour of a buyer! EXCELENT TO BUY, GET ITEMS AND MONEY BACK: SHOPPING FOR FREE! All you need is money to pay, but after the item arrives- claim a return under reason of " NOT AS DESCRIBED"- do not worry about proving anything- you will get the refund and often keep the item!

Used eBay for a while have and have now been conned I sold item buyer signed for item on receipt but 5 days later decided the item was broke? Item was I excellent condition but Took 5 days to say item was broke eBay took his side n refund him I have not received item back the buyer has very bad feedback cancelling orders saying never recieved item or having item for a while then saying its damaged for a refund wish I had read this before selling to him dishonest buyer but eBay still took his side disgusting I've lost out completely no item plus they took his full refund £82 will never deal with eBay again biggest load of $#*! I've heard in my life from them I feel violated and ripped off so BEWARE using eBay they are not helpful only to ppl who want to rip ppl off it seems will never use eBay again disgusting

Great shopping on-line but when i comes to selling be very careful as you can get into debt like i have when things are automatically re-listed if you tick the box. But overall i think they could be a little bit more fair regarding listing fees and also regarding holding funds as a new customer /seller but they still like taking their fees thats what is really frustrating. But as a buyer great site 100% recommend Shane, Manchester uk.

My first experience with ebay is terrible!
I bought a set of books and it shows this is a set of physical book in title, item details, item specifics that this is a set of 6 physical hardcovered books. They even list the size of the box and the weight of the books. But outside of all those description, the seller write down something to mention that this is ebooks. If the customer did not notice these two line at the end of the book listing page. You will get no refund as the seller will mark it as shipped immediately after you made the order and ebay refuse to refund it.

The seller told me that within 2 dozon of the buyer, two of us did not notice it is ebook. That is a big percentage. I asked the seller why not mention it is an ebook in the title, or details of items or item spefics. The seller refuse to do that.
Ebay even remove the bad review of this seller to fool more customer again. It is still show 100% satisfied of this seller! Ebay is helping the seller to fool the customers!
This is my first and last experience to buy stuff on ebay! NEVER AGAIN!

I have been selling on ebay for over 5years. At first all was well... we use it to fundraise for animal rescue centres. However, over the past 18mths it has deteriorated substantially. Firstly 'stealing' 10% on postage costs (still arguing that one with trading standards), then, no longer is 100% feedback enough... they moved the goalposts so that despatch times, communications with sellers etc., were all included in the childish 'seller dashboard'... now they have moved the goalposts yet again... to penalise any sellers who cannot fulfill an order. Recently we had 3 items which sold... but we could not locate them. I issued immediate refunds, explained the situation and all 3 buyers said they still wanted to purchase if we located the item. Within a week I found 2 items, relisted... messaged the original buyers... who both purchased. We still have 1 item we cannot find. However, all three items are now counted down in 'seller dashboard' and as a result we are deemed 'below standard'... thus not being able to take advantage of free listings... which are crucial for fundraising. As I write this, I am speaking to ebay tomorrow, but will close our account and our paypal account if ebay do not see sense. I appreciate that ebay is not a charity... but they are now bordering on 'ultra greedy'... plus, many of the sellers, although supposedly selling from the UK are actually selling and despatching their goods from China. We will not sell, nor purchase from China as their human and animal welfare issues are abysmal. Selling on ebay is becoming more and more tedious and takes me back to my 'homework' days... but, sadly, I am too long in the tooth to be dictated to by 'tutors' who have absolutely no idea what they are doing. We will lose a lot of funding if we do not sell on ebay... but we will all have more time to maybe do the things that can be more important... like enjoying spare time instead of being at the beck and call of ebay, buyers, answering questions, keeping buyers happy... whilst 'toeing the line' with the growing ebay dictatorship!

Don't suggest to use their service if you want to sell something. I'm private seller. Have selling lot of stuff. Today i have sold 2 items for same price and i was surprised about fees. I was selling 1 item for 3.00 GBP. So when i sold 2 items i should pay paypal fee and i got from 3.00 GBP only 2.66 GBP. As well i need to pay ebay fee 0.30 GBP. And postage like letter(cheapest option) is 1.00 GBP. So from 6.00 GBP i got only 2.70 GBP. And if i will be self employed person when i should to pay tax so where is a profit. For me it is useless service.

Agmplaza - online shop
At the beginning of December I ordered an item - sent an email regarding post and as I didn't receive a quick reply sent money via PayPal to the company's email address. I contacted the company to say I had done so.
During the month I received payment demands for the item. I left a negative review on Ebay which since was removed. Just before Christmas I recalled my money.
What does it take before Ebay removes a vendor who only causes distress (84 complaints in 6 months!